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Frequently Asked Questions

Q. Hi we are moving from Bristol to Cornwall, would it be possible to pick a Luton van up at Bristol and drop off at Truro?
A. Answer: No, at this present time vans are to be returned to the depot of collection.


Q. How do I know if I can drive this on my licence please?!
A. Answer: Contact the DVLA to establish what vehicles you can drive with your licence


Q. terms and conditions
A. Answer: All information regarding Terms and Conditions can be found on our web site www.lanesselfdrive.com


Q. Hi there, I want to hire a Panel Van to pick up at Truro for the 21st July until the 24th July. What would the hire costs be and what are the collection & drop off times please? Thanks, Louise
A. Answer: Booked today at our web site www.lanesselfdrive.com a Panel Van for your requested period will only cost 146.08 this price includes VAT, Insurance and 100 miles per day, please visit our web site to view all our terms and conditions.


Q. Hi, when do i receive my deposit back please when I bring back the van?
A. Answer: Refunds of the deposit are done assuming all is ok with the vehicle at the time the vehicle is returned, Bank transfer delays do apply as with all card transactions


Q. Can I hire cargo straps?
A. Answer: When collecting one of our Self Drive vehicles you can hire Straps, Blankets, Sack truck and piano wheels all for competitive prices.


Q. Does the 7.5 tonne vans have lugs for ferry lashings
A. Answer: Our Self Drive fleet is for UK Mainland use only.


Q. Are the self drive vans suitable for ferry crossings to UK islands
A. Answer: Our Self Drive vans are for use on the UK mainland only.


Q. Weekend rates Friday - Monday for 3.5T tailgate, including insurance, Vat and deposit booked 8 weeks in advance
A. Answer: A Three day hire booked on line at our web site www.lanesselfdrive.com 8 weeks in advance will cost 190.52 this price includes VAT, Insurance and 100 miles use per day.


Q. what is the minimum age to hire?
A. Answer: Drivers must be at least 21 and held there licence for at least 1 year to hire the small or Panel van and 3 Years for the Luton with tail lift.Young drivers surcharge on ages 21-25 does apply on all hires.Thank you for your question


Q. What is the deposit for van hire please
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque or cash is not accepted for the deposit payment.


Q. Hi, I need to collect something in a van, the dimensions of which are: Roof crown 1.5x1.5m Door 1.55 x 0.3 x 1.2m Wall trellis 2.15x0.35x1.45m Roof poles 2.7x0.35x0.35m Fabric roles 1.8x0.45x0.45m approx. Will the Panel van be ok for this? I've not driven a Luton before so would ideally like to get the panel van. I can see that the exact dimensions may vary but as long as it is more than 1.5 wide, 1.5 high and 2.7 long inside, then we should be ok!
A. Answer: The Panel Van dimensions are as stated on our web site and will accommodate your goods


Q. Do you do one way van hire e.g. Between exeter and Truro and if so is there an additional cost.
A. Answer: Call the Exeter depot direct on 01392 494966 to discuss your requirement.


Q. I have just booked a van online and paid. All I have is a Netbanx transaction reference, no details about my booking at all? I am worried it will not be valid. What do I do as website took me straight to payment screen?
A. Answer: Please call your local depot to confirm booking,call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Do you do a Saturday hire ?
A. Answer: Yes, but this can only be booked through the depot, please call your local depot for more information,call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. per day rental price for Luton van ?
A. Answer: For the best prices on Van Hire visit our web site at www.lanesselfdrive.com where you can hire a Luton Van from 39.60


Q. How many seats in the small van?
A. Answer: Our Small van has two seats


Q. what licence do I need for a 7.5 ton box van
A. Answer: You will require category C! on a Full driving licence, Please visit the DVLA web site for an explanation on the categories.


Q. Can I take the van abroad?
A. Answer: Our Self Drive fleet is for UK Mainland use only.


Q. Hi. I'd like to book a panel van for this Friday. We'd look to collect around 3-4pm and return that evening, would that be ok? Just checking before I book :)
A. Answer: Please call your local depot direct to see how we can accommodate your Self Drive requirements, call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. I was wondering if a 21 year old can drive one of the medium-sized vans and if this would effect the price at all? Many Thanks
A. Answer: Drivers aged between 21- 25 of age Can hire a LWB Transit but it does up the price by an extra 15 per day and the Excess is increased for the hire and can not be reduced


Q. Hi, I will need a van hire at the end of June, could I leave my car at the site for one day while I am using rented van? In exeter,thank you peter
A. Answer: Yes you can leave your car on site as theirs plenty of parking


Q. Can we pick up in the evening
A. Answer: Yes you can leave your car on site as theirs plenty of parking


Q. do you do unlimited mileage
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Csn you do unlimited Milage or is there a certain amount of miles you can do before being charged
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Morning, do you hire vans just for 1 day? I'm looking to hire for this Saturday?
A. Answer:Please call the depot you would like to hire the van from as follows Truro Paul Titheradge 01872 561847, Bridgwater Neil Rogers 01278 447099, Bristol Martin Blatchford 01173 703200 or Exeter Tony Gubb 01392 494966. Thank you for your question


Q. What is the vehicle excess
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 150.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 250.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle.


Q. Can you supply a motorcycle ramp?
A. Answer: Unfortunately this is not a service we provide


Q. Hi, do any of your panel vans have tow bars? Thanks
A. Answer: None of our Self Drive vehicles have tow bars fitted


Q. Do u do 12 seaters plz?
A. Answer: Are minibuses are 17 Seaters. Thank you for your Question


Q. what is the largest van i can drive on a normal licence? Do you have or know of abny flatbed loaders for hire? Regards
A. Answer: Sorry but we do not have any flatbeds on our Fleet.


Q. can we drop van in barnstaple. we are moving truro to north devon.
A. Answer: We do not have a depot in Barnstaple, we do have depots in Truro and Exeter, to talk to them direct, call Exeter on 01392 494966 or Matthew @ Truro on 01872 561847


Q. Unlimited mileage?
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Is your prices plus vat
A. Answer: Prices include VAT and Insurance


Q. What are the approximate dimensions inside a small van?
A. Answer: Internal load space dimensions of the small van in our fleet is L 6`10" x W 4`6"


Q. can I take a van earlier then 8:30, say 6am?
A. Answer: No, but it may be possible given van availability to collect the day before by arrangement and subject to an extra cost, to check availability call your local depot direct call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Is it possible to pick the van up from Truro depot and drop it off at Bristol depot ?
A. Answer: No, at this present time vans are to be returned to the depot of collection.


Q. Bridgwater email address
A. Answer: info@britannialanesofsomerset/.co.uk


Q. Hi I'm looking in to hiring a mini bus for a week. end of may in to June. Self drive. I would like to know the price of hire and if milage. Please. I look forward to your reply thank you
A. Answer: please check www.lanesselfdrive.co.uk for the best prices and if booked 4 weeks in advance you can get 50% off. Thank you for your Question


Q. whats the latest time i can bring it bk on the 8th
A. Answer: Please contact your local depot direct to ascertain their Saturday return policy,call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Is possible take the van outside Of the UK ?
A. Answer: Our Self Drive fleet is for UK Mainland use only.


Q. Need a 7. 5 tonne for two days at Easter
A. Answer: Please call your local depot direct to see how we can accommodate your Self Drive requirements, call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Do you have a minimum age to hire any of the vans?
A. Answer: Drivers must be at least 21 and held there licence for at least 1 year to hire the small or Panel van and 3 Years for the Luton with tail lift.Young drivers surcharge on ages 21-25 does apply on all hires.Thank you for your question


Q. Hi How much is the 7.5t box van hire rates? And if I pick it up from the Truro branch, can it be dropped of at the Exeter branch? Regards. Justin.
A. Answer: When booked on line at our web site www.lanesselfdrive.com 4 weeks in advance you can book a 7.5t van for as little as 89.10. please contact the Truro depot direct on 01872 560147 to see if they can arrange a Exeter collection.


Q. Do you have refrigerated vans?
A. Answer: We currently have no refrigerated Self Drive vehicles within our fleet.


Q. Do you have any four seater vans
A. Answer: No, Our Self Drive vehicles have a maximum of 3 seats


Q. do you do one way van rental
A. Answer: No, All Self drive vehicles are to be returned to the branch of collection.


Q. Can a van be hired on a Saturday and returned on sunday
A. Answer: Only at the branches that have out of hours drop off facilities, please contact your local depot direct to ascertain their return policy,call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Is it ok to take the vehicle to france
A. Answer: Our Self Drive fleet is for UK Mainland use only.


Q. What is the deposit for a small van
A. Answer: Deposit for a small van is 150.00 and must be paid on a credit or Debit card


Q. do prices include v.a.t.
A. Answer: all prices inc VAT. Thank you for your question


Q. What is the deposit for a panel van?
A. Answer: Deposit for a Panel van is 150.00 want must be paid on a credit or Debit card


Q. Hi do you have van for today
A. Answer: Please call the depot you would like to Hire from Truro 01872 561847, Exeter 01392494966. Bridgewater 01278447099 or Bristol 0117370320


Q. Hi I need a automatic van wonder if it would be cheaper to get one for a week.thanks Helen
A. Answer: Sorry we do not have any Automatic vans on are fleet


Q. I am 20 Years old but i am a Fully Qualified Bus Driver with up to date Driver CPC. Could i still hire a Minibus from you?
A. Answer: Am Sorry but the Insurance company will not cover you. Minimum ago for a Minibus is 25 Years old


Q. Hi. I may need to pick up 2 sofas. Sizes are 63"x29"x37" Would they fit into the small van that's 38 from27th-28th Feb
A. Answer: The small van is a Nissan MV200 internal measurement 82" x 54" but only available at our Exeter and Truro branches.


Q. Can I pick up at 17:00 and hire for 24 hours
A. Answer: Hire times are as stated on our web site www.lanesselfdrive.com 8.30am collection and 8.30am drop off, to discuss variations from these set times, costs and availability please call your local office direct, call Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I pick up a van on a Sunday?
A. Answer: Please call your local depot direct to question Sunday collections, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can you hire a van at age 76
A. Answer: Our age limit for driving a Self Drive vehicle is 25yrs - 75yrs.


Q. I need to return a van in a Sunday is this possible?
A. Answer: Please call your local depot direct to question Sunday drop offs, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Are there any mileage costs?
A. Answer: Mileage restrictions do apply 100 miles free and then the Panel and Luton are 10 pence per mile thereafter and 7.5 and Minibus is 15 pence per mile. Thank you for your question


Q. Is there an age limit for hiring a van ?
A. Answer: Drivers must be at least 21 and held there licence for at least 1 year to hire the small or Panel van and 3 Years for the Luton with tail lift.Young drivers surcharge on ages 21-25 does apply on all hires.Thank you for your question


Q. will you rent me a van if l have a dr30 on my license
A. Answer: You can Hire only if its over 5 years ago after any conviction or lose of licence. thank you for your Question


Q. How much is the 7.5 box van for a days hire please?
A. Answer: please check www.lanesselfdrive.co.uk for the best prices and if booked 4 weeks in advance you can get 50% off. Thank you for your Question


Q. Any mileage limits
A. nswer: The millage limit is 100 Miles per day and The Panel and Luton vans are 10 pence per mile there after and the 7.5 Box van and Minibus is 15 Pence per mile. Thank you for your Question


Q. How much is Luton all in for days hire please?
A. Answer: You can hire a Luton Van for as little as 39.60 per day when booked on line 4 weeks in advance. visit our web siter at www.lanesselfdrive.com


Q. Is there a possibility of later collection and drop off times?
A. Answer: In most cases our displayed collection and drop off times need to be adhered to, however in some circumstances we can accomodate time changes, please contact your nearest branch to see if we can help in your situation, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I hire this size van to do a round trip to HUngary and back?
A. Answer: Sorry we can not let our self drive Vehicles go overseas. We do send Trucks overseas on Removals to and throw most weeks. Please call your local Depot for any further information . Thank for your Question


Q. Hi, How much would a one way hire be for hiring a luton 3.5 in Bristol and someone collecting it in Edinburgh?
A. Answer: At this present time we do not offer one way hires as part of our service, therefore we are unable to quote on your request.


Q. What is the insurance excess?
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 150.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 250.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle.


Q. Do you have small automatic transmission vans
A. Answer: None of our Self Drive vans come fitted with Automatic transmissions


Q. Can you please provide me with a price to return at 16:00 hrs on 3/4/17
A. Answer: All our prices are based on 24 Hours Hire 08.30 till 08.30 i advice booking on the website at least 4 weeks in advance for the lowest price.Thank you for your Question


Q. Hi Looking for a price to take a van to France 12/01 to 16/01 - please can you help?
A. Answer: Sorry we can not let our self drive Vehicles go overseas. We do send Trucks overseas on Removals to and throw most weeks. Please call your local Depot for any further information . Thank for your Question


Q. Return same day
A. Answer: For an accurate answer to this question please call your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Hi, do you do a forces discount?
A. Answer: Vans booked on line at our web site www.lanesselfdrive.com are already at a discounted price, however further reductions may be available to forces personnel by calling your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. If just hiring for one day what would be the latest return time please?
A. Answer: For an accurate answer to this question please call your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Daily rate for luton van with taillift
A. Answer: Luton Vans with tail lifts start from 39.60 per day when booked on line at our web site www.lanesselfdrive.com


Q. Can you confirm cost to hire Luton van for half a day?
A. Answer: Please call your local depot direct to discuss Luton Van hire prices including our terms and conditions, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Opening hours
A. Answer: Please visit our web site at www.lanesselfdrive.com where you will find all the details for each of our sites alternatively call your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. IS THE DEPOSIT REQUIRED TO HIRE VAN?
A. Answer: The Small Van. Panel Van and Luton is 150.00 Deposit and The Large Van is 200.00 Deposit. Thank you for your Question


Q. DO I NEED TO PAY DEPOSIT
A. Answer: The Small Van. Panel Van and Luton is 150.00 Deposit and The Large Van is 200.00 Deposit. Thank you for your Question


Q. automatic vans
A. Answer: All our Self Drive vehicles come fitted with a Manuel Transmision and none are automatics


Q. What can do I need to carry a cane sofa which is 2.1mtrs long
A. Answer: You would Require a Long Wheel Base Van size. Thank you for your Question


Q. cost and availability , Van hire
A. Answer: Please check are website for prices and Availability Lanesselfdrive.com Thank you for your Question


Q. what are your opening times on Saturdays
A. Answer: Saturday opening hours are as follows Exeter is 8.00-16.00 and Truro, Bridgwater and Bristol opening hours for Saturday are 08.00 to 12.00 thank you for your Question


Q. I need to transport two wardrobes 74"x39"x22. Is the small van or panel van big enough for this please?
A. Answer; The long wheel Base van is 3 Meters in Length.Thank you for your question


Q. Can I return the van any later on Saturday?
A. Answer:Please call the depot you would like to return the van to as follows Truro Paul Titheradge 01872 561847, Bridgwater Neil Rogers 01278 447099, Bristol Martin Blatchford 01173 703200 or Exeter Tony Gubb 01392 494966. Thank you for your question


Q. Is the small van large enough to carry a single pine bed?
A. Answer: The small van is is idea for boxes and very small items only. Thank you for your question


Q. I need to transport a single pine bed, and some other furniture. Is the small van large enough to do this?
A. Answer: The small van is is idea for boxes and very small items only. Thank you for your question


Q. How can I change times
A. Answer: Please call your local depot direct to discuss in depth our collection and drop off times and the possibility of flexability, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. can we drop the van back on a sunday afternoon
A. Answer: We have a Sunday drop off in our Exeter Depot. Please call the Exeter Depot to reserve any vehicle on 01392 494966. Thank you for your Question.


Q. How old do you need to be to drive a hired van?
A. Answer: Drivers must be at least 21 and held there licence for at least 1 year to hire the small or Panel van and 3 Years for the Luton with tail lift.Young drivers surcharge on ages 21-25 does apply on all hires.Thank you for your question


Q. Please can you let me know how much it would be for a day hire of a van - short wheel base 09/11.
A. Answer: Unfortunatly we do not have the SWB vehicle within our Self Drive fleet However we do have a LWB transit at 60.00 for one days hire on 09/11/2016. to discuss this further call Martin on 0117 370 3200


Q. do prices include vat insurance mileage and breakdown and what is the excess on 7,5 box van
A. Answer: All prices include VAT and Covers Breakdown. You get 100 miles free per day and then its 15p per mile thereafter. Excess on the 7.5 is 10000 but this can reduced by paying 10.00 per day extra would bring it down to 150 or for 20.00 per day would be make it zero Excess. thank you for your question


Q. Could we fit a double mattress in your panel van?
A. Answer: Yes, The Panel Van measures internaly 3.2mtr x 1.85mtr x 1.7mtr


Q. Can we take hire vans abroad?
A. Answer: Unfortunately at this time we do not allow our Self Drive fleet to be taken outside the mainland. Thank you for your question.


Q. Opening times
A. Answer: Please call your local office direct for information regarding operating times, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200 or visit our web site at www.lanesselfdrive.com


Q. Hi, looking at booking a panel van. I am 24 years old however have driven for Waitrose since the age of 18 in panel vans and new mercedes sprinters. Have noticed that your policy is 25 unless agreed, can anything be done? Thanks
A. Answer: Drivers aged between 21-25 years are now permitted to rent our self drive vehicles for an additional surcharge of 15.00 per day. Drivers over 21 can drive our small van or panel van providing you have held your licence for 1 year, or you can drive our luton van providing you have held your licence for 3 years. The insurance excess is 1,100.00 and cannot be reduced by taking our excess reduction waiver.


Q. what car licence for 7.5 ton luton van
A. Answer: You must have a C1 wants a 7.5 Ton on your Licence. Thank you for your Question


Q. Is a B1licence OK for your 'Luton with tail-lift' vans?
A. Answer: A Luton van has a clasification of 3.5t and can be driven on a full standard car licence


Q. How much to hire a 3,1/2 ton van for a weekend?
A. Answer: A Luton Van with a tail lift booked in advance and on line at our web site www.lanesselfdrive.com starts from 143.00 for a weekends hire


Q. price per day mercedes sprinter 3.5 tonne
A. Answer: A LWB High Top Transit starts from 39.00 when booked in advance and on line at our web site www.lanesselfdrive.com


Q. How much to hire for 24 hrs and what isthe deposit
A. Answer: For the best prices on Self Drive Van hire visit our web site at www.lanesselfdrive.com, where you will also find all our terms and conditions


Q. Hi how much to hire a van for half a day please ?
A. Answer: Self Drive hire is based and costed on a full day 24 hour hire, if you only wish to use a van for half a day that is your choice, however no refund will be made for early returned vans, for more information on part day hire please call your local depot, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Is a deposit required and how much
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The Refundable deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque or cash is not accepted for the deposit payment.


Q. What are the dimensions of the small van? They are not detailed on the page
A. Answer: Our small vans are the Nissan NV200, please note at this present time they are only available at our Devon and Truro branches for more information on this size vans call Amy at Exeter on 01392 494966 or Matthew at Truro on 01872 560147


Q. To whom it may concern, I am looking for a quote to hire your 7.5 tonne lorry for 4 days March next year to delivery my household goods to Chevry, Ain France. I am looking to take out all the extra insurance to have minimal excess if there is an issue also I would like to have two drivers authorised to drive this vehicle. Regards, Mr Garry Shepherd
A. Answer: All rental vehicles are only to be driven within UK mainland.


Q. What's the age restrictions? Can I drive it if i'm 21?
A. Answer: Drivers aged between 21-25 years are now permitted to rent our self drive vehicles for an additional surcharge of 15.00 per day. Drivers over 21 can drive our small van or panel van providing you have held your licence for 1 year, or you can drive our luton van providing you have held your licence for 3 years. The insurance excess is 1,100.00 and cannot be reduced by taking our excess reduction waiver.


Q. size of luton van with tail lift
A. Answer: Please visit our web site at www.lanesselfdrive.com where you will find the full dimentions of all our vans including very competitive prices


Q. I am 74 years old. Am I permitted to hire a Luton van?
A. Answer: Drivers must be aged between 25yrs and 75yrs and hold a relevant Driving licence for the type of vehicle to be driven


Q. Can I pick up 5.30 and return after midday the next day
A. Answer: Please contact your local depot direct to discuss this issue, as in some cicumstances given van availability this may be possible, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Please could you quote me for a medium van self drive for 4 days thank you
A. Answer: For the best prices on van hire visit our web site at www.lanesselfdrive.com where vans start from 31.00 per day.


Q. when do you shut on saturdays
A. Answer: Please call your local office direct for information regarding operating times, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. What are the opening hours of your Exeter Office today and monday
A. Answer: For information regarding our Exeter Branch call Amy on 01392 494966


Q. Looking for a van to pick up a motorcycle from Woking, how much for a day
A. Answer: For the best prices on van hire visit our web site at www.lanesselfdrive.com where vans start from 31.00 per day. or call your local depot, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. I need a to hire a medium size van from mon 12th to mon 19th of sept. can you tell me how much this would be please?
A. Answer: Booked at our web site www.lanesselfdrive.com today a Panel van will cost 407.66 for your requested period.


Q. Hello , I am looking to hire (long term) a beaver tail recovery van for moving small vehicles, do you do these types of vans
A. Answer: Sorry to say this is not the type of vehicle we currently have on our Self Drive fleet.


Q. Hi, how much to rent a Luton for day.mI am over 30. Female. Rent from Bristol. Going to Hove then back. Just 5 carpets. Angie
A. Answer: For the best prices on Luton Van hire visit our web site at www.lanesselfdrive.com, where you will also find all our terms and conditions


Q. Hi, how much to rent Luton?
A. Answer: For the best prices on Luton Van hire visit our web site at www.lanesselfdrive.com


Q. Hi, I am looking to hire a panel van for just the 1st October but when I check availability it says the office is closed on the 2nd October. If you can let me know whether I can hire a panel van for that day only and the cost please?
A. Answer: Van hire is possible for just the Saturday, please call your local office direct who will help with your enquiry, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Hi do you have a van with a towbar suitable for towing a caravan? Cheers
A. Answer: None of our Self Drive vans come fitted with a tow bar


Q. what are your opening times
A. Answer: All our depots details can be found on our web site www.lanesselfdrive.com or call your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. I need a Luton van from 8/9/16 to 10/9/16 pick up and return Bristol.can you give me a price
A. Answer: This Van can be hired from only 150.00 for this two day hire, one Luton van currently available call Martin at 0117 370 3200


Q. Hi I am looking to hire a van on a Thursday late afternoon and returning on a Saturday late afternoon. Needs to fit 2 sofas in, a 2 seater and a 3 seater. Is this possible?
A. Answer: To discuss this Self Drive hire in greater detail please call your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Need to hire a swb transit van on 090916 at 17.30 until 110916 12.30 how much will this cost
A. Answer: To view the full range of Self drive vehicles at competitive prices visit our web site at www.lanesselfdrive.com where you will also find all our terms and conditions.


Q. opening hours
A. Answer: Please visit our web site at www.lanesselfdrive.com where you can find the details of all our branches or call your local depot direct.call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Hi, I am looking to rent a small van on saturday 27th Aug. I only need it for a few hours, probably from 10am to 4pm in Bristol. Could you send me a quote
A. Answer: The smallest van we have at our Bristol Branch for Self Drive Hire is the long wheelbase High Top Transit, call Martin on 0117 370 3200


Q. What are total charges
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance and VAT.


Q. What is the cost of van hire for a weekend, Friday to sunday
A. Answer: A Panel Van booked in advance online at our web site www.lanesselfdrive.com will cost 146.00 for a 3 day hire hire


Q. what is the cost of van hire? Not the deposit
A. Answer: Book your van rental securely on our website www.lanesselfdrive.com or call your nearest branch, Up to 50% off midweek when you book online 4 weeks in advance The earlier you book - the more you save Van hire from just 19.00 per day


Q. Does the second driver needs to come same time or I can just bring his driving licence with me?
A. Answer: All drivers must appear in person with their own required documentation, for further information call your nearest depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I drop off in a different location?
A. Answer: This is not a service we currently offer


Q. what deposit required
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The Refundable deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque or cash is not accepted for the deposit payment.


Q. mileage allowance
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. need an open back pick up or transit
A. Answer: To view our fleet of Self Drive vehicles and competitive prices please visit our web site at www.lanesselfdrive.com


Q. Man with a van
A. Answer: For prices on our Man and Van service please visit our web site at www.lanesmanandvan.com


Q. looking to hire the panel van can I drive it with my car licence
A. Answer: A Panel van has a clasification of 3.5t, please check your licence for the clasifications you can drive, age and time licence held restrictions also apply. Please visit our web site at www.lanesselfdrive.com and check our terms and conditions


Q. Hi, looking to hire a 7.5 t box van 11/11/2016 return 21/11/2016 to take furniture to France. Although not my job, do have LGV/HGV 1 & 2 licence. Can you assist? What price? Thanks
A. Answer: At this present time we do not offer out of the UK Self Drive.


Q. milage charge
A. Answer:On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. I want to know self storage prices
A. Answer: Please call your local depot for Storage Prices, Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Angus @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. How many cubic meters is a Luton Box van
A. Answer: 600 cubic feet or 16.99 cubic meters is the volume of a Luton van


Q. How much is it to hire your 17 seater minibus for 1 day please?
A. Answer: When booked in advance at our web site a Minibus can be booked for as little as 88.90 per day, please note the Minibus is only available at our Exeter and Truro branches, for more information call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847


Q. How much for Luton Van with tail lift for one day inclusive of insurance and VAT
A. Answer: Luton Van hire starts from 39.60 per day when booked in advance on our web site www.lanesselfdrive.com


Q. How much is Panel van hire for weeekend please
A. Answer: A Panel Van booked in advance online at our web site www.lanesselfdrive.com will cost 107.80 for a weekend hire


Q. Is there an age limit for drivers. I am 73
A. Answer: The upper limit is 75 yrs


Q. Do you have special weekend rates?
A. Answer: For the best prices on van hire visit our web site at www.lanesselfdrive.com where vans start from 31.00 per day.or call your local depot for more information call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. What cubic m2 is a 7.5 tonne?
A. Answer: 7.5 t vehicle has a capacity of 33.9 m3


Q. I would like to pick a panel van up on Friday 22 and drop back on the Saturday early evening- I cannot deliver back on Monday as my husband is currently serving in Scotland and flies back on a Sunday. Are you able to help? I have also booked for removals on 29th July.
A. Answer: Please can you give your local office a call so we can discuss your needs and which depot you are referring to.


Q. Hi How much will a 7.5 ton self drive van with tail lift cost to hire for a day
A. Answer: Booked in advance on our web sitee www.laneselfdrive.com a 7.5t vehicle can be hired for as little as 74.00 per day.


Q. Is the small van a three seater
A. Answer: No the small van has two seats


Q. How much for 3 days for 7.5T with tail lift and is there a milage charge
A. Answer: Booked in advance on our web site www.lanesselfdrive.com a 7.5t Self Drive van cost 267.00


Q. What category on my driving licence do I need to drive a Luton box van with tail lift
A. Answer: A Luton van has a clasification of 3.5t and can be driven on a full standard car licence


Q. How much will it cost to hire Luton van for one day
A. Answer: Luton Van hire starts from 39.60 per day when booked in advance on our web site www.lanesselfdrive.com


Q. Do you do one way hire
A. Answer: This is not a service we currently offer


Q. I am looking to hire a van from 29/7 until 1/8 but cannot return until around 14.00 wouldthat alter the price?
A. Answer: A Panel van for your requested hire period booked today on our web site at www.lanesselfdrive.com would cost 184.36, terms and conditions apply and can be viewed at the web site.


Q. one week small van hire cost
A. Answer: For the best prices on van hire visit our web site at www.lanesselfdrive.com where small vans start from 19.00 per day .


Q. Do you hire a van for 2 hours?
A. Answer: No all our Self Drive hires are based on a 24 hour period.


Q. Do you hire open back trucks / tipper
A. Answer:


Q. i want to hire a small automatic van for 1 month
A. Answer: Unfortunatly we do not have this type of vehicle within our Self Drive fleet


Q. can I book a van for 1 day (Saturday)
A. Answer: Yes, through your local depot just call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. could I pick a van up on Friday eve and return it on Sat eve?
A. Answer: Please call your local depot direct for more information regarding non standard collections or drop offs, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Does the small van have three seats in the front?
A. Answer: No the small van has two seats


Q. Opening hour
A. Answer: All our depots details can be found on our web site www.lanesselfdrive.com


Q. price for 2 days hire
A. Answer: For the Best price on van hire visit our web site at www.lanesselfdrive.com


Q. on site parking
A. Answer: All our Branches offer customer on site parking


Q. can you rent from 1730 t0 1730 please.
A. Answer: call your local depost for more information regarding call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Along with the rental price, is there a deposit to pay and if so how much for Luton and 7.5 tonne?
A. Answer:


Q. Can there be two named drivers and what is the latest time to return the van for a one day hire
A. Answer: Yes you can have two named drivers, the extra driver will be charged at 5.00 per day. To find out about same day return times please call your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I rent a van with my counter part paper liscence as the photo one is with DVLA for change of address
A. Answer: Unfortunately not, we would need to see your photocard licence. As of June 8th 2015, paper counterparts were abolished and are no longer a valid part of your licence. For more information please feel free to contact us at any time.


Q. What is your minimum drivers age?
A. Answer: Normaly over 25 yrs however, Drivers aged between 21-25 years are now permitted to rent our self drive vehicles for an additional surcharge of 15.00 per day. Drivers over 21 can drive our small van or panel van providing you have held your licence for 1 year, or you can drive our luton van providing you have held your licence for 3 years. The insurance excess is 1,100.00 and cannot be reduced by taking our excess reduction waiver.


Q. Hi, are any of your vans fitted with a tow bar?
A. Answer: None of our Self drive vehicles are fitted with tow bars


Q. Is it OK to drive in France ?
A. Answer: Unfortunately at this time we do not allow our Self Drive fleet to be taken outside the mainland. Thank you for your question.


Q. what models are the small vans
A. Answer: Our small vans are Nissan NV200, please note at this present time they are only available at our Devon and Truro branches for more information on this size vans call Amy at Exeter on 01392 494966 or Matthew at Truro on 01872 560147


Q. What is the small van as in make / model
A. Answer: Our small vans are Nissan NV200, please note at this present time they are only available at our Devon and Truro branches for more information on this size vans call Amy at Exeter on 01392 494966 or Matthew at Truro on 01872 560147


Q. do you do rentals for one way journeys
A. Answer: This is not a service we currently offer


Q. Hi do u do delivery of van and pick up
A. Answer: All vans must be collected and returned to your chosen depot


Q. can we go to france to pick up goods
A. Answer: Unfortunately at this time we do not allow our Self Drive fleet to be taken outside the mainland. Thank you for your question.


Q. Do you offer a one way self drive ?
A. Answer: This is not a service we currently offer


Q. How much is the deposit and do you get that money back?
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The Refundable deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque or cash is not accepted for the deposit payment.


Q. Do you charge for miles travelled
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. What is the width of the Luton van?
A. Answer: The External width of a Luton van is 2.3mtr or 7.5ft


Q. Cost of 2 days rental for Luton van
A. Answer: For the best prices on van hire visit our web site at www.lanesselfdrive.com where vans start from 31.00 per day.


Q. can you return to different branch
A. Answer: At this present time this is not a service we can offer customers, Vans need returning to the depot from which they are collected.


Q. Opening times?
A. Answer: All our depots details can be found on our web site www.lanesselfdrive.com


Q. use in France
A. Answer: Unfortunately at this time we do not allow our Self Drive fleet to be taken outside the mainland. Thank you for your question.


Q. Hi, I was just wondering how old you have to be to rent a van?
A. Answer: You can rent a van from the age of 21 years with conditions, Drivers aged between 21years and 25 years are subject to a surcharge of 15.00 and an increase in the insurance excess, for all our terms and conditions please visit our web site at www.lanesselfdrive.com


Q. I hold a coach drivers licence and would like to self drive a minibus in June for one day.
A. Answer: For the best prices for vans booked in advance please visit our web site at www.lanesselfdrive.com. please note t present we only have Minibusses available at our Exeter and Truro branches.


Q. Do you have any vans with a tail lift available for hire from 29th April until 3rd May for Newquay/Truro? Regards Tony
A. Answer: Please call Matthew on 01872 560147 who will help with your enquiry


Q. How many miles can you do
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Please could you advise if you refund by returning a van a day early?
A. Answer: Within our terms and conditions under the section "cancellations" as stated on our web site www.lanesself drive.com, Britannia Lanes Self Drive will not refund any unused rental days.


Q. Price per day
A. Answer: For the best prices on Self Drive hire visit our web site at www.lanesselfdrive..com or call your local branch for further information, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. can you hire a van from Truro and return at Bristol?
A. Answer: At this present time this is not a service we can offer customers, Vans need returning to the depot from which they are collected.


Q. what is your insurance excess please
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 150.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 250.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle.


Q. all being well on return of van is the deposit paid back?
A. Answer: Yes, All being well with the returned vehicle the deposit is refunded in full.


Q. opening hours
A. Answer: All our depots details can be found on our web site www.lanesselfdrive.com


Q. hi looking to hire a van to take to France for one week, is this possible
A. Answer: Unfortunately at this time we do not allow our Self Drive fleet to be taken outside the mainland. Thank you for your question.


Q. Hi there, I made a booking for Luton vanhire on 29th April but have not received any confirmation of this. Please could you confirm this booking? From Exeter. Many thanks, Georgina Lewis.
A. Answer: Please call Amy on 01392 494966 who will confirm your booking.


Q. how much would it cost to hire a transit size van for 2 months
A. Answer: for prices and van availability please call your local office direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Do you also cover europe when hiring a van
A. Answer: Unfortunately at this time we do not allow our self Drive fleet to be taken outside the mainland


Q. Mileage limit?
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Hi, are the prices for a van hire as they appear in the availability & pricing check inclusive of vat?
A. Answer: Fully Inclusive Rates: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance and VAT.


Q. Can I hire in Truro and return to bristol
A. Answer: At this present time this is not a service we can offer customers, Vans need returning to the depot from which they are collected.


Q. how much is it to hire a 7.5T van for 1 day.
A. Answer: A 7.5t Van booked today on our web site www.lanesselfdrive.com for Tuesday 29/03/20165 will cost 118.00, for further information call your local depot direct, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. What mileage is included?
A. Answer: 100 miles per day


Q. Can I collect at 1400 hrs and return at 1400 hrs 4 days later?
A. Answer: Please contact your local depot direct to discuss this issue, as in some cicumstances given van availability this may be possible, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. A van for towing a caravan
A. Answer: None of our Self Drive vans are fitted with Tow Bars


Q. Where is your depot in Cornwall?
A. Answer: Britannia Lanes, Greenbottom, Chacewater, Truro, Cornwall, TR48QW. tel. no. 01872 560147


Q. What vehicles can I hire on a standard licence?
A. Answer: A full UK standard licence will allow the holder to drive upto and including 3.5t, grandfarther rights will allow the holder to drive upto and including 7.5t, please look at the catagories on your licence and go to the DVLA web site for explanations on the catagories.


Q. Can I return a van when the site is closed and put the keys through the letterbox?
A. Answer: This is possible at some but not all of our branches, please call your local branch for more information call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Is there a mileage limit
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. cost of hire 15cwt van
A. Answer: For the best prices on Self Drive van hire and to view our Self Drive fleet visit our web site at www.lanesselfdrive.com or call your local branch, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Are there and tie points on the floor of the luton van
A. Answer: No the tie points on our Luton Vans are located on the sides, however the Panel Van does have tie points located on the floor.


Q. could you please tell me the dimensions and weight capacity of the tail lift on the luton vans please
A. Answer: The size of our tail lifts are 98cm x 198cm with a weight capacity of 500kg


Q. Please may i take a panel van to jersey and back?
A. Answer: Unfortunately at this time we do not allow our self Drive fleet to be taken outside the mainland


Q. 7.5 ton lorry for moving house in Bristol to house in Bristol area. What is the hire cost for this? And is there a problem with 3 penalty points for breaking speed limit? Thank you Mark
A. Answer: A 7.5t Vehicle booked today at our web site www.lanesselfdrive.com for Tuesday 23rd February 2016 will cost 89.10, other dates available for you to view. 3 points on your licence is within our acceptable level. all our terms and conditions for Self Drive rental can also be found on our web site.


Q. Hi, Do any of your vans have an automatic transmission?
A. Answer: All our Self Drive vehicles have manual transmissions.


Q. Do you allow European travel
A. Answer: Unfortunately at this time we do not allow our self Drive fleet to be taken outside the mainland


Q. How much to hire for one day?
A. Answer: For the best prices on van hire visit our web site at www.lanesselfdrive.com


Q. Could we please have the Luton with tail lift for 13 th Feb only and return it that day
A. Answer: yes, please call your local depot direct to discuss this booking further, call Amy @ Exeter on 01392 494966, Matthew @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. We are looking for one way self drive to Malta where we can rent van in UK and return to drop off point in Malta
A. Answer: This is not a service we currently provide.


Q. Presumably its fine to return a van earlier than the agreed time? If so can I just post the keys through the letter box and leave the van outside?
A. Answer: This is possible at some but not all of our branches, please call your local branch for more information call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Do you hire crew cab vans
A. Answer: We do not currently have this type of vehicle within our Self Drive fleet.


Q. Hi there, I would like to hire a Luton can with tail lift on 8th January- 9th January. Would it be possible to have this from 5:30pm Friday until 5:30pm Saturday instead of 8:30am please? Many thanks.
A. Answer: Our standard Van hire period is from 8.30am day of collection untill 8.30am day of return, however in certain circumstances where the van is available and to the branch managers discretion Van hire outside the standard time may be considered, please note these non standard hire times can be subject to an extra charge, please speak to your local depot for more information, Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Good evening, I would like to rent a Panel Van. Is it possible to rent it from 3pm to 3pm of the following day?
A. Answer: Our standard Van hire period is from 8.30am day of collection untill 8.30am day of return, however in certain circumstances where the van is available and to the branch managers discretion Van hire outside the standard time may be considered, please note these non standard hire times can be subject to an extra charge, please speak to your local depot for more information, Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. how much is the deposit?
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque or cash is not accepted for the deposit payment.


Q. can you hire a luton van with a full british driving licence?
A. Answer: A Luton Van is classed as a 3.5t vehicle which can be driven on a full standard licence.


Q. do you hire vans to 24 year olds
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK, EU, USA, Canadian, Australian or New Zealand driving licence held for at least twenty four months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence for the type of vehicle rented. For further information call your local depot, Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. how much to hire luton van for the day
A. Answer: Thank you for your question, if you open up the home screen on www.lanesselfdrive.com this will allow you to select the dates you are looking to rent for and you will be given a rate. The furter you can book in advance the more you can save. Please feel free to call your local office and discuss the matter further. Our sites are at Bristol 01173 703200, Somerset 01278 447099, Exeter 01392 494966 and Truro on 01872 560147.


Q. driver requirments
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK, EU, USA, Canadian, Australian or New Zealand driving licence held for at least twenty four months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence for the type of vehicle rented. Drivers must not: have been convicted of a driving offence have more than 6 points on their licence have had their driving licence endorsed or suspended Spent convictions may be disregarded. Drivers must not have had insurance: declined renewal refused special terms imposed Drivers must not have been involved in more than one road traffic accident, whilst driving, within the past 3 years Drivers must not be involved in any way with: professional entertainment professional sports persons jockeys racing, gaming industry or press If you hold a photocard type driving licence or an older paper driving licence, you will be required to provide your National Insurance number to complete a driving licence validity and endorsement check at the time of rental commencement. Due to recent DVLA changes the paper counterpart that accompanies the photocard driving licence is no longer valid or legal. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information please contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. Do you have limited mileage or charge an extra mileage rate over a certain number of mile? This would be to hire a 7.5 tonne lorry for two days travelling to Pembrokeshire west wales 300 mile one way
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Price Luton van for one day
A. Answer: A luton van booked today on line at our web site www.lanesselfdrive.com for four weeks time will cost 47.00. this cost includes VAT, Insurance and 100 miles, all fuel used must be replaced. for more information call your nearest depot, Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. How many people can travel in panel van or Luton .
A. Answer: The Panel and Luton Van has three seats


Q. Price please (all inclusive) for Luton type van for one day?
A. Answer: A luton van booked today on line at our web site www.lanesselfdrive.com for four weeks time will cost 47.00. this cost includes VAT, Insurance and 100 miles, all fuel used must be replaced. for more information call your nearest depot, Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Hello, we need to move materials from our warehouse to a hotel where we are building a santa's grotto. As this is commercial use does this mean we need a special tacho or something to hire a 7.5 ton van. Our driver has a grandad rights driving permit.
A. Answer: As a commercial hirer the driver will be required to use the tacograph also the holder of a current CPC card, the company will also be required to provide a copy of their current Operators licence. to discuss this topic further please contact your local branch direct, Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. can you give me a price for a full mths hire luton van
A. Answer: Please call your nearest branch direct for information regarding monthly hire,call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I drive the van out of the county (e.g 350 miles away)?
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Can a 23 year old drive a Luton Van
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK, EU, USA, Canadian, Australian or New Zealand driving licence held for at least twenty four months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence for the type of vehicle rented.


Q. is there a mileage limit less than 200 miles per day?
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. What ID do I need to bring
A. Answer: All hirers/drivers must be able to produce two forms of identification, a recent utility bill or bank statement dated within the last 60 days along with your driving licence.


Q. Can the van be returned to Exeter or Bristol?
A. Answer: At this present time this is not a service we can offer customers, Vans need returning to the depot from which they are collected.


Q. Does the price include insurance?
A. Answer: All of our prices online include VAT and basic insurance cover, for more information on this and other services that we offer such as Shredding, Self storage, Removals and international shipping feel free to call our offices in Truro, Exeter, Bristol and Bridgwater where one of our members of staff will be happy to assist you further.


Q. Can the Luton van be driven on an ordinary licence
A. Answer: A standard Luton van with a gross weight of 3.5 tonne can be driven on a full standard driving licence held for more than 12 months. For more information regarding licence classifications call Martin on 0117 370 3200


Q. Can we collect from Truro and leave in bristol
A. Answer: At this present time this is not a service we can offer customers


Q. what is the charge per mile for a van?
A. Answer: On all rentals there is an inclusive mileage allowance of 100 miles per rental day (e.g. if your rental is for 3 days, your inclusive mileage allowance would be 300 miles for the length of your rental). If you exceed your inclusive mileage allowance you will be charged at the end of your rental for any excess miles driven. The current rates are 0.10p per mile for all vehicles up to 3.5t maximum weight and 0.15p per mile for all vehicles with a maximum weight above 3.5t.


Q. Do any of your vans have towbars?
A. Answer: None of our Self Drive vans are fitted with Tow Bars


Q. am i able to drive 7.5 tonne vehicle with cat c1?
A. Answer: Yes a Cat C1 on a driving licence allows that person to drive a 7.5 t vehicle. It is always the drivers responsibilty to ensure they have and proviide the correct driving licence to drive the vehicle.


Q. excess
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 150.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 10.00 per day, this reduces the excess to 250.00 or at a cost of 20.00 per day, will reduce the excess to 0.00 and cover tyre damage and windscreen damage. This is payable at the time of collecting the rental vehicle.


Q. One day hire Luton sat 26 sept what are the time limitations for this
A. Answer: Due to local restrictions time limitations alter between branches, please call your local branch for more information regarding Saturday Self Drive, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. to hire 3 17 seater minibuses on 2nd - 4th October 2015 for University residential weekend in Okehampton. Do you have three minibuses available?
A. Answer: Please call Amy on 01392 4994966 to discuss this availability


Q. Panel Van. Cost please for one day hire, Sat 19/09/15 collect 09.00 return by 17.00. Thank you
A. Answer: Please contact your nearest depot for information regarding Saturday van hire, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. What happens about fuel?
A. Answer: All fuel used must be replaced on return of the vehicle


Q. is this limited milage?
A. Answer: Yes our vans are limited to 100 miles per day.


Q. What do I need to be able to drive panel or Luton van
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK, EU, USA, Canadian, Australian or New Zealand driving licence held for at least twenty four months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not: have been convicted of a driving offence have more than 6 points on their licence have had their driving licence endorsed or suspended Spent convictions may be disregarded. Drivers must not have had insurance: declined renewal refused special terms imposed Drivers must not have been involved in more than one road traffic accident, whilst driving, within the past 3 years Drivers must not be involved in any way with: professional entertainment professional sports persons jockeys racing, gaming industry or press If you hold a photocard type licence please also bring the (counterpart) paper part which holds details of any points or convictions. If you do not have the (counterpart) paper part of your licence you will need to have your National Insurance number and your Post Code that is registered to that licence. You will also be required to produce a current utility bill as proof of address


Q. cost per day please for three days
A. Answer: For the best prices on van hire go to our web site at www.lanesselfdrive.com or alternatively call your local depot, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Hi are any of your vans automatic?
A. Answer: None of our current fleet of Self Drive vehicles have automatic transmitions.


Q. I need a luton van with trail lift with unlimited mileage friday 14 at 8.30 to saturday at your closing time. How much is for that option?
A. Answer: Please call your local depot direct as unlimited mileage is not a standard option but may be considered, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. were is your branch in Exeter
A. Answer: Details for our Exeter depot, Hennock Road Central, Marsh Barton, Exeter, EX2 8NP. or ccall Amy 01392 494966


Q. I need to transfer two two seater sofas and a rolled up memory foam mattress, what size can would I need?
A. Answer: A Panel Van would fulfil your requirement, for the best prices on Self Drive van hire visit our web site at www.lanesselfdrive.co.uk or call your local branch for more information, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. I wish to hire for a Saturday and return the same day.
A. Answer: Please call your local depot for information regarding Saturday hire,call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. is there a deposit
A. Answer: The deposit for the vehicles are 150 for all vehicle up to 3.5T and 200 for the minibus and 7.5T vehicles.


Q. What size van would i need i.e. contents of 2 bed bungalow chris
A. Answer: With limited information it is difficult to guide you to thge correct size van, please contact your nearest branch where a member of staff will help with your enquiry, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. hi I need a luton van for one day hire from fri 31/7
A. Answer: Call your local depot for availabilty, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. hi. I am looking to hire a van for 2 days but can I select a more useful time eg 4pm pick up and drop off... not 8.30am?
A. Answer: To discuss the possibility of an earlier pick up please call your local depot, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Now the paper driving licence is not valid what do you need?
A. Answer: Visit the DVLA web site to obtain information on hiring a vehicle with no counterpart licence


Q. prices
A. Answer: Van hire starts from 31.00 per day, for more information contact your local depot call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. What is your deposit on self drive hire of a Luton with a tail lift please
A. Answer:The deposit for the vehicles are 150 for all vehicle up to 3.5T and 200 for the minibus and 7.5T vehicles.


Q. Hi we are moving house and would like to hire a 7.5 tonne truck ideally we would like to collect it wed 15th at 4/5pm and return it Thursday at a similar time is this possible? And if so how much would it cost? Many thanks BEcky
A. Answer: You will need to call your local depot direct to discuss this requested hire, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Do you have crew vans?
A. Answer: We do not presently have crew vans within our Self Drive fleet


Q. i need a automatic
A. Answer: All our Self Drive Vans have Manuel controls


Q. can i change the date
A. Answer: If the van has already been booked moving it is possible by calling your local depot, please note you could incur a small admin charge. to contact your local depot, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. How old have you got to be?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK, EU, USA, Canadian, Australian or New Zealand driving licence held for at least twenty four months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. Can I rent a van with a towbar to pull a small dinghy up to Bideford - a few hours rental?
A. Answer: Non of our Self Drive vehicles have tow bars fitted.


Q. I want to pick up and drop off on a Saturday - how much is day rental for a transit van please
A. Answer: Please contact your local depot to find out about Saturday collection and drop off arrangements including prices, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. price per day
A. Answer: Van hire starts from 31.00 per day, for more information contact your local depot call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I pick up in Bristol and drop off in Truro?
A. Answer: No, all vans are to be returned to the depot of collection.


Q. Are vehicles available to take abroad to Europe?
A. Answer: Border Restrictions, All rental vehicles are only to be driven within UK mainland.


Q. can I hire a van for a few hours
A. Answer: All our hire charges are based on full day rates, but to get a deal that would beat a rivals half day rate please call your local depot and speak to the Self Drive manager, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. why cant i book a van?
A. Answer: I am sorry thta you have had trouble booking on our system. Feel free to call your local office reference van hire at Bristol - 01173 703 200, Bridgwater 01278 447099, Exeter 01392494966 or Truro 01872 560147 and one of our members of staff will be able to assist you.


Q. mileage limit
A. Answer: The daily milage allowance is 100 miles with each vehicle, additional miles are charged at 10 pence per mile for vehicles up to 3.5T and 15 pence per mile for 7.5T and the minibuses. Please feel free to contact our depots at Bristol, Exeter, Bridgwater or Truro for more information on this and other services such as removals, storage, Shredding and Man and Van hire


Q. I need to pick up wood planks 14ft long.. can I use a panel van? Thanks
A. Answer: The Panel van messures internaly 10ft in legnth, so a 14ft item will not fit. a 7.5 t vehicle is the only Self Drive van we can offer that will accomodate your items. for more information contact your local branch, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. how much fuel does a 7. 5 ton use
A. Answer: An unladen well driven 7.5 ton vehicle will produce 15 to 20 miles to the gallon


Q. how may passengers?
A. Answer: Thank you for your question, the Small van has 2 seats including the drive, the panel, luton and 7.5T vehicles have 3 seats including the driver and the Minibus is 17 seats. I hope this assists but feel free to call our offices in either Bristol, Bridgwater, Exeter or Truro for more information on this or nay of our other services like removal, storage, shipping, shredding or man and van services.


Q. daily alowance
A. Answer: The daily milage allowance is 100 miles with each vehicle, additional miles are charged at 10 pence per mile for vehicles up to 3.5T and 15 pence per mile for 7.5T and the minibuses. Please feel free to contact our depots at Bristol, Exeter, Bridgwater or Truro for more information on this and other services such as removals, storage, Shredding and Man and Van hire


Q. Mileage
A. Answer: The daily milage allowance is 100 miles with each vehicle, additional miles are charged at 10 pence per mile for vehicles up to 3.5T and 15 pence per mile for 7.5T and the minibuses. Please feel free to contact our depots at Bristol, Exeter, Bridgwater or Truro for more information on this and other services such as removals, storage, Shredding and Man and Van hire


Q. Opening times
A. Answer: all of our offices in Truro, Exeter, Bristol and Bridgwater are open from 8AM to 5.30PM Monday to Friday and from 8AM to 4PM on Saturdays except Truro which shuts at midday on a Saturday. Please call if there is anything further that we can assist with.


Q. When do we collect it
A. Answer: Vehicles are available for collection from 8.30AM Monday to Saturday, feel free to call us to discuss and further needs that you may have at our offices in Truro, Bridgwater, Exeter or Bristol


Q. How much to hire a van
A. Answer: The prices start from 19 per day for the smallest vehicle when booked online in advance. By selecting the dates that you require you can see the best offers that we have available from our sites in Bridgwater, Bristol, Exeter and Truro, please feel free to call us to discuss your needs further


Q. What is mileage allowance
A. Answer: The daily milage allowance is 100 miles with each vehicle, additional miles are charged at 10 pence per mile for vehicles up to 3.5T and 15 pence per mile for 7.5T and the minibuses. Please feel free to contact our depots at Bristol, Exeter, Bridgwater or Truro for more information on this and other services such as removals, storage, Shredding and Man and Van hire


Q. Do prices include VAT
A. Answer: All of our prices online include VAT and basic insurance cover, for more information on this and other services that we offer such as Shredding, Self storage, Removals and international shipping feel free to call our offices in Truro, Exeter, Bristol and Bridgwater where one of our members of staff will be happy to assist you further.


Q. what is the deposit
A. Answer: the deposit for the vehicles are 150 for all vehicle up to 3.5T and 200 for the minibus and 7.5T vehicles.


Q. Can you drive a 7.5t without digi tach for private house move
A. Answer: As long as you have the correct allowance on your licence and you are not doing the move for hire or reward then yes you can drive the 7.5 t without a tacho card.


Q. what daily mileage allowance on a Luton?
A. Answer: Thank you for your enquiry. The daily milage allowance on all vehicles is 100 miles per day. Additional miles are charges at 10 pence per mile for small panle and luton vehicles and 15 pence per mile on 7.5T vehicles and mini busses. Feel free to call your nearest depot at Truro, Bristol, Bridgwater or Exeter for any other information.


Q. is there an age limit to hire a luton van
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK, driving licence held for at least twenty four months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. What is the deposit
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. can we hire a panel van and return it the same day
A. Answer: Yes this is possible, please call your local depot for more information. call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. are you open on a sunday
A. Answer: We do not open on Sundays


Q. How much Luton van hire for 3 days Truro to Blackpool return?
A. Answer: Please call Paul on 01872 560147 who will assist you with this enquiry


Q. Can we pick up luton sat 30/05 at o8.30 and return same day ?
A. Answer: Call your local depot for information regarding Saturday Self Drive hire, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. if i hire a truck can i deliver it back in manchester
A. Answer: No, All Self drive vehicles require returning to the depot of collection.


Q. Hi if a hire a van transit size can I take it to france
A. Answer: Border Restrictions, All rental vehicles are only to be driven within UK mainland.


Q. do your vans have tow bars
A. Answer: None of our Self Drive vehicles are fitted with tow bars.


Q. can I leave my own car
A. Answer: All our depots have customers parking.


Q. what category license do you need for a luton?
A. Answer: A standard Luton van with a gross weight of 3.5 tonne can be driven on a full standard driving licence held for more than 12 months. For more information regarding licence classifications call Martin on 0117 370 3200


Q. Excess charges
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 150.00. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 250.00. This is payable at the time of collecting the rental vehicle.


Q. Can Someone That Has Previouse Driving Convictions Hire A Luton Van On Car Licence?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the (counterpart) paper part which holds details of any points or convictions. If you do not have the (counterpart) paper part of your licence you will need to have your National Insurance number and your Post Code that is registered to that licence.


Q. Good afternoon, I hired a Panel Van from your Exeter branch last May. I require a Luton Van for an event I am doing in May. If I'm 22 am I able to hire a Luton? Thanks, Ian
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. For more information regarding van hire call Amy at Exeter on 01392 494966


Q. IS THERE A MILEAGE LEVY
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. I want to drive a van to Europe and back. Start of September and return approximately two weeks later. Is this possible?
A. Answer: Border Restrictions, All rental vehicles are only to be driven within UK mainland.


Q. Europe travel
A. Answer: Border Restrictions, All rental vehicles are only to be driven within UK mainland.


Q. Does it have to be 8:30 to 8:30?
A. Answer: To discuss the possibility of an earlier pick up please call your local depot, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. do you need a paper license to rent a van
A. Answer: If you hold a photocard type licence please also bring the (counterpart) paper part which holds details of any points or convictions. If you do not have the (counterpart) paper part of your licence you will need to have your National Insurance number and your Post Code that is registered to that licence. All hirers/drivers must be able to produce a recent utility bill or bank statement dated within the last 3 months.


Q. do you except 6 points
A. Answer: Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. Do you have age limits for drivers?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. 7.5 ton van to & from Barnstable Devon? fuel cost approx
A. Answer: A 7.5 tonne box van can average 15 miles per gallon


Q. Can I leave my car at your depot
A. Answer: All our Depots provide customers parking


Q. Can I leave my car at your depot
A. Answer: All our Depots provide customers parking


Q. do you have Luton van without tail lift
A. Answer: All our Luton Vans have tail lifts


Q. Do we have to put fuel in or is it already included
A. Answer: Any fuel used must be replaced before returning the vehicle, fuel shortages are charged at 2.00 per litre


Q. Can you give me a quote for a van that we can drive only for half a day please
A. Answer: All our hire charges are based on full day rates, but to get a deal that would beat a rivals half day rate please call your local depot and speak to the Self Drive manager, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. what documents do i need
A. Answer: Driving licence both parts and a Utility bill in your address less than 3 months old. for more information please call your local depot call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. can i hire one way
A. Answer: In some circumstances i.e. location, this can be arranged, please call your local depot for more information call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. how old do you have to be to hire a van
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the (counterpart) paper part which holds details of any points or convictions. If you do not have the (counterpart) paper part of your licence you will need to have your National Insurance number and your Post Code that is registered to that licence. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. do youre prices include insurance?
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of insurance and VAT.


Q. what is the latest on friday 13/03/2015 that I can collect a transit van, not a high top. Also what is the earliest on the the day after I can pick it up.
A. Answer: Please direct your question to your local branch to see if they can accomodate your request, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Is it possible to transport motorbikes in one of your vans?
A. Answer: It is possible as the vans are fitted with strapping points, but great care would need to be shown as to not drop oil or fuel on the floor of the van, there would be a charge for any damage caused by this type of carrage and would be at the customers own risk.


Q. I need to hire a van to drive to Dublin and return. Would it cost any more because of it being out of the UK.
A. Answer: Border Restrictions, All rental vehicles are only to be driven within UK mainland.


Q. Hi, I'd like to hire a van, ideally with some kind of ramp; we need to move a piano. We were thinking of the panel van, preferably with a sliding door on the side. We need it just on Saturday 7th March and probably won't take a whole day. Do you have something available and if so, how much would it cost? Best wishes, Daan Temmink
A. Answer: Please call your nearest depot for information regarding Saturday van hire, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. What's the maximum mileage per day with van hire?
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. Can pick up be earlier than 8.30?
A. Answer: To discuss the possibility of an earlier pick up please call your local depot, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. where do I see a price quote
A. Answer: Please visit our web site at www.lanesselfdrive.com for all our on line qoutes or call your nearest depot, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. I am a are you hire in 24 hour period can the time be changed from 8:30am to say 2pm?
A. Answer: This is only possible if the required van is available for that period and does come at an extra administration cost, please call your local depot for further information,call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Hi I need a van fro Friday 27th February 11h30 am until Saturday 28th 11h30 am, your renting goes from 8h30 am to 8h30 am, is it possible to change to the time requested and if the price will be the same. I'm looking to book a Luton Van. Kind Regards, Mikael
A. Answer: This is only possible if the required van is available for that period and does come at an extra administration cost, please call your local depot for further information,call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Within 2 months I will want a large van/truck to transport my flat's belongings from Exeter to Abergavenny. Please advise and quote.....Nigel Harris Price
A. Answer: For the best prices on Self Drive hire vist our web site on www.lanesselfdrive.com. or call call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. How much is refundable deposit and does it have to be on creditcard
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. Age for renting a self drive
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the (counterpart) paper part which holds details of any points or convictions. If you do not have the (counterpart) paper part of your licence you will need to have your National Insurance number and your Post Code that is registered to that licence. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. I would like to hire a minibus from Friday 13th 1400 to Sat 14th 1600. Is this possible?
A. Answer: For the best prices on minibus hire call Paul on 01872 560147 or Amy on 01392 494966


Q. I am looking to hire a van for Saturday the 24th of February from the Bristol branch. I am just looking to hire it for the one day is there any chance I can pick it up in the morning and then drop the van back in the afternoon.
A. Answer: Yes this can be arranged, please call our office on 01173 703 200 and Talk to Sam or Martin and we will be happy to assist.


Q. Do you do long-distance Man and Van removals ie London-Truro?
A. Answer: Yes we can offer this service. I would recommend that you speak to John at our Truro office on 01872 560147 for more information


Q. Is there a deposit
A. Answer: all of our vehicles have a deposit charged on them, anything up to 3.5T (luton transits) have a 150 deposit and the 7.5T vehicles have a 200 deposit. If we can be of any further assistance please do not hesitate to contact your local depot.


Q. How much are the smaller vans?
A. Answer: For the best prices on small vans call Paul on 01872 560147 or Sam on 01392 494966


Q. Hi, I'm looking to hire a Luton van for 8 days to relocate my furniture from Germany. Can you help?
A. Answer: All our rental vehicles are only to be driven within UK mainland. However our removal team can help with moving your furniture please call Angus on 01278 447099 who will give you more information.


Q. Will I be able to stand a single wardrobe inside a panel van
A. Answer: The panel van has an internal height of 1.85mtr or 6ft


Q. how much is the deposit
A. Answer: All clients must produce a valid credit or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. How many passengers can you get in a small van
A. Answer: There are two seats in the small van, for more information regarding our small van range call Amy on 01392 494966


Q. Is there a cancellation fee if I need to cancel the hire?
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. how much is the deposit
A. Answer: All clients must produce a valid credit or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. What time can you pick up a van and what time does it have to be returned back on same day?
A. Answer: Self Drive van hire is based on a 24 hour period from 8.30am collection to 8.30am next day return, vans can be returned on the same day if thats advantageous to the customer but please enquire with the local depot on its operating hours, call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Is the deposit for your vans taken from the bank card and then refunded on return of van
A. Answer: All clients must produce a valid credit or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. i WOULD LIKE A QUOTE FOR A LUTON PLEASE FOR ONE DAYS HIRE
A. Answer: For the best prices on Self Drive Luton Vans visit our web site at www.lanesselfdrive.com or please call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I take the van abroad.
A. Answer: All our rental vehicles are only to be driven within UK mainland.


Q. Hello, can you tell me how tall a Luton tail van is please? Would it fit a 1.45m (145cm)tall fridge freezer?
A. Answer: The internal height of a Luton van is 2 mtr or 6.5 ft


Q. How much is the deposit
A. Answer: All clients must produce a valid credit or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. How much is it to rent a Luton tail lift van over a weekend from Truro Regards Richard
A. Answer: For the best prices on Self Drive Luton Vans visit our web site at www.lanesselfdrive.com or call Paul on 01872 560147


Q. Is there a mileage charge
A. Answer: All of our hire vehicles can be driven anywhere within mainland UK. We have a free mileage allowance of 100 miles per 24 hours of rental and any excess mileage is charged at 10 pence per mile for vehicles up to 3.5T and 15 pence per mile for 7.5T and minibuses. If you would like any further information please call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. Can I take a long wheelbase van to france for 4 days?
A. Answer: All our rental vehicles are only to be driven within UK mainland.


Q. hi can you quote me a price for yr cheapest/ transit van to help with a house move?
A. Answer: For the best van prices visit our web site at www.lanesselfdrive.com


Q. Can I pick the van up in Truro fri morn and drop the van off in Bristol on sat morn
A. Answer: No, Self Drive vehicles are to be collected and returned to the same depot.


Q. Can you book avan for a_few hours
A. Answer: Van hire and the costs related to that are based on a 24 hour period, however if you wish to return the vehicle early that is the customers choice.


Q. is there a deposit to pay in addition to the rental ?
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. Is there a distant limit for a 7.5 tonne truck?
A. Answer: All of our hire vehicles can be driven anywhere within mainland UK. We have a free mileage allowance of 100 miles per 24 hours of rental and any excess mileage is charged at 10 pence per mile for vehicles up to 3.5T and 15 pence per mile for 7.5T and minibuses. If you would like any further information please call Amy on 01392 494966


Q. Where during online booking can I add a sack truck to order?
A. Answer: Sack trucks are hired when collecting the Self Drive vehicle, or you can reserve a sack truck prior to collection by calling the branch direct. Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 0117 370 3200


Q. I need to hire a van for a 24h period, just driving up to Hertfordshire to pick some belongings up, then back down to Falmouth, it's probably a 550mile round trip. Do you have mileage limitations on the hires?,
A. Answer: Answer: All of our hire vehicles can be driven anywhere within mainland UK. We have a free mileage allowance of 100 miles per 24 hours of rental and any excess mileage is charged at 10 pence per mile for vehicles up to 3.5T and 15 pence per mile for 7.5T and minibuses. If you would like any further information please call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 01179 811220


Q. Hi is it possible to hire a van at the age of 19?
A. Answer: Our standard age for renting any of our vehicles is 25, however with insurance company approval we are able to rent to people below the age of 25, this is determined on a cases by case basis. If you would like any further information please call Amy @ Exeter on 01392 494966, Paul @ Truro on 01872 561847, Neil @ Bridgwater on 01278 447099 or Martin @ Bristol on 01179 811220


Q. What license do I need for a 3.5T van?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. Hi we would like to hire a 17 seat mini bus to go to Bristol Airport on the 3 Jan and another one on the 10 to come back to Truro Have you got and can we do this? Thanks
A. Answer: Please call Paul on 01872 560147 who will assist you with your enquiry.


Q. can i take a hire vehicle to france
A. Answer: All our rental vehicles are only to be driven within UK mainland.


Q. Hi. I need to hire a van, do you have unlimited mileage?
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. Do your minibuses have a tow bar?
A. Answer: None of our Self Drive vehicles are fitted with tow bars.


Q. Do you hire moving dollys?
A. Answer: We hire a package sack trucks or piano wheels a quantity of transit blankets and some securing ties for a one off cost of 19.95 inc vat. Thank you for your question regards Mark Lane.


Q. Hello what time do you close on Mondays please
A. Answer: Branches close at 5.30pm on a standard Monday.


Q. I want to proceed with booking
A. Answer: Please call Martin on 0117 370 3200 to discuss further


Q. Can the driver be 21
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. Do you do one way? We are moving from cornwall to worcester in the new year
A. Answer: No, Self Drive vehicles are to be collected and returned to the same depot.


Q. Are you unlimited mileage
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.Thank you for your question


Q. DO YOU DO ONE WAY
A. Answer: No, Self Drive vehicles are to be collected and returned to the same depot.


Q. do you hire sack trucks
A. Answer: When hiring one of our Self Drive vehicles you can take advantage of some great prices on hiring Sack Trucks, Blankets, Ties and piano wheels.


Q. can I drive a 7.5 ton box van on my normal driving license
A. Answer: To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. Do britannia lanes do drop off and pick up
A. Answer: No, that is not a service we presently offer.


Q. do you do one way
A. Answer: No, Self Drive vehicles are to be collected and returned to the same depot.


Q. I would like to hire a 7.5t truck, as my house move date is still to be confirmed, can I change the date without incurring additional cost
A. Answer: The addition of an admin fee for changing Self Hire dates would be detirmined on the length of notice given, for more information regarding admin fees or changing hire dates please call your local branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. is there a mileage limit
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.Thank you for your question


Q. Do your vans have towbars?
A. Answer: None of our Self Drive vehicles are fitted with tow bars.


Q. cost of sack truck hire
A. Answer: When hiring one of our Self Drive vehicles you can take advantage of some great prices on hiring Sack Trucks, Blankets, Ties and piano wheels.


Q. Is there a mileage limit
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.Thank you for your question regards Mark Lane


Q. Is there anyway that the minibus would be available to hire from Bristol?
A. Answer: Unfortunatly at this present time we do not have minibuses available at our Bristol Branch.


Q. Do you have a MWB transit or similar, fitted with towbar in Cornwall. Many Thanks
A. Answer: None of our Self Drive vehicles are fitted with tow bars.


Q. is this unlimited milage?
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.Thank you for your question regards Mark Lane


Q. Deposit
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. Hi i need to hire a Luton van for a one day round trip from Truro to Bristol and back to Truro with aprox 400 cu ft of furniture. will i be able to pay extra to go over the maximum 100 miles limit within a day?
A. Answer: If you exceed the 100 mile allowence this is payable on return of the vehicle and can be deducted from your deposit, for more information regarding Self Drive hire please call Paul on 01872 560147


Q. Hi I'm looking to hire a Luton van but wanted to hire it from 17:30 to 17:30 the next day, is this possible? Thanks Kieran
A. Answer: This is only possible with van availability and subject to a possible admin fee, for more information and to check van availability please call your local branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. do you hire trolleys?
A. Answer: When hiring one of our Self Drive vehicles you can take advantage of some great prices on hiring Sack Trucks, Blankets, Ties and piano wheels.


Q. Is the luton van unlimited mileage. What is the inside capacity. What does the full insurance cost Thank you
A. Answer: Our self drive Luton Vans are limited to 100 miles per day, the capacity is 600 cu.ft or 18cu.mtr. Insurance is included in the cost of the vehicle. Please see our web site at www.lanesselfdrive.com to view all our terms and conditions.


Q. how much would it cost to hire a 7.5 to truck for 1 day
A. Answer: For the best prices on any of our Self Drive vehicles please visit our web site at www.lanesselfdrive.com


Q. i saw a sign at truro saying van hire from 18 per day, how do i get that price?
A. Answer: For the best prices on van hire booked in advance, visit our web site at www.lanesselfdrive.com


Q. would we have to pay an deposit. well
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. How much would it cost to hire a luton van for a saturday in october for a house removal to new house in exeter
A. Answer: Please call Matt on 01392 494966 for prices and availability of Luton vans in Exeter


Q. Do you have secure parking in Exeter where I can leave my vehicle overnight when hiring a box van.
A. Answer: All our branches have secure parking for customers leaving their vehicles, but at owners risk as per all car parking. for further information call Matt on 01392 494966


Q. What is the age restriction for the panel van as im only 20 years old
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. Hi , I.m looking for a box van for 2 days one way , is this some think you do many thanks mr p Holmes 07946423834
A. Answer: We can offer one way mileage between our four depots Truro, Exeter, Bridgwater and Bristol there is an additional cost for this service and you will need to contact the depot you collect the van from for this cost. Thank you for your question regards Mark Lane.


Q. can i return it the saturday evening
A. Answer: Some of our branches have a key drop of system, please call your local depot to enquire whether they have this system or their operating times, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200 s


Q. Can I pick up a van and bring it back the same day. If so, how much will it cost for the Bristol branch? Thanks
A. Answer: As per our terms and conditions Self Drive Vans are costed out on a 24 hr basis, in common with other Self Drive Van hire businesses we do not hire on a hourly basis, however vans can be collected and returned within your hire period but the cost remains the same, for further information regarding van hire you can call your local branch direct and speak to Martin at Bristol 0117 370 3200


Q. can I drive the 7.5 tonner on a regulare licence?
A. Answer: To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. Can i hire a van just for a few hours instead of a whole day?
A. Answer: As per our terms and conditions Self Drive Vans are costed out on a 24 hr basis, in common with other Self Drive Van hire businesses we do not hire on a hourly basis, however vans can be collected and returned within your hire period but the cost remains the same, for further information regarding van hire you can call your local branch direct and speak to a member of staff,For Truro 01872 560147 Exeter 01392 494966 Bridgwater 01278 447099 Bristol 0117 370 3200.


Q. What is the charge for day rental of Luton with tail lift Sat 6th Sept. 8am to Sun 8am
A. Answer: Please call the self drive manager at the depot you are looking to hire from. Truro 01872 560147 Exeter 01392 494966 Bridgwater 01278 447099 Bristol 0117 370 3200. Thank you for your question


Q. could I pick a van up on the Friday night and return on the sunday night.
A. Answer: Please call the self drive manager at the depot you are looking to hire from. Truro 01872 560147 Exeter 01392 494966 Bridgwater 01278 447099 Bristol 0117 370 3200. Thank you for your question


Q. Is there any possibility I can hire a small van with a driver for 2 hours? From Burnthouse Lane to Alphington?
A. Answer: Please visit our web site at www.lanesmanandvan.com for all the details and costs to use this service


Q. Hi, could a van be collected at say 6pm one evening and returned the following evening? If so would this constitute a one day cost? Thanks
A. Answer: We base our self drive van hire fleet on being collected at 8.30am and coming back at the same time the next day ready for the next customer. If we have availability on the day you require the van we may be able to help you in your request. Please call the self drive manager at the depot you are looking to hire from. Truro 01872 560147 Exeter 01392 494966 Bridgwater 01278 447099 Bristol 01179 811220. Thank you for your question regards Mark Lane.


Q. Hi, do any of your vans have a tow bar?
A. Answer: No, we do not fit tow bars to our self drive vehicles.


Q. what is the latest time i can collect a van, to be returned the following day?
A. Answer: As stated on our web site, van hire is from 8.30am collection to 8.30pm drop off, vans can be collected anytime after 8.30am but must be returned on time to avoid extra charges.


Q. Can I hire and drive a 7.5T with a normal UK Car Licence ?
A. Answer: No, you would require category C1 on your licence to drive up to 7.5T vehicle.


Q. Hi, I am interested in hireing a luton van with tail lift for a house move on the 8th of August from your Exeter branch. On the website it only gives options of pick up and drop off at 8:30, is it possible to pick up and drop off at other times? Thanks Geoff Miller
A. Answer: Becuase we arrange our Self Drive hire around the time of 8.30am it could cause us issues if a van is booked outside these time, however you can collect the Self Drive van any time after 8.30am but it must be returned before 8.30am on the day of return. To discuss this subject further or any other Self Drive concerns you may have please call Matt on 01392 494966


Q. Are you able to offer any van rental discount if we are already hiring a self storage unit?
A. Answer: Yes, we always offer great deals on Self Drive hire to all our storage customers, please contact your local depot for more information,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. I'm 22 am I still able to book
A. Answer: You can book the Self Drive vehicle but unfortunatly not able to drive it, Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. is it unlimted milage
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. is there any extra charge for a second driver? also is the insurance costs included?
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance and VAT. Extra drivers are charged at 5.00 per day per extra driver.


Q. licence for 7.5
A. Answer: To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. Csn I hire a van from say 5pm one day to 5pm the next day?
A. Answer: Our set collection and pick up times are always 8.30am and it is very difficult to accomadate and organise van hire outside these times, For further information regarding van hire terms and conditions please visit our web site www.lanesselfdrive.com or alternatively call your nearest branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Do you do one way hire?
A. Answer: Unfortunatly not, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Matt on 01392 494966


Q. Is there a mileage limit
A. Answer: There are 100 free miles per day included in the cost of the hire there after for a 3.5 ton vehicle the cost id 10p per mile and for 7.5 ton van the cost is 15p per mile. Insurance is included although you can reduce the excess with a collision damage waiver at the cost of 9.90 per day. Thank you for your question Mark Lane.


Q. Are your vans insured for European (travelling to Germany) journeys? Is there any additional costs for this cover? Cheers, Stuart
A. Answer: All rental vehicles are only to be driven within UK mainland.


Q. how much is the security deposit
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. I would like to collect van on Frid evening by 5.15pm and return Sat 12th by 5pm. I require a tail lift. Thanks Laetitia Terry
A. Answer: Our set collection and pick up times are always 8.30am and it is very difficult to accomadate and organise van hire outside these times, For further information regarding van hire terms and conditions please visit our web site www.lanesselfdrive.com or alternatively call your nearest branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. what age restrictions are there
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. hi what is the cost to hire a Luton van for 2 days to drive to Southampton and back to Truro, thanks
A. Answer: Hi, the best way to find out is to look on our website. Fill in the dates you would like to rent the van and from which branch you like and it will give you a quote. 100 miles are included each day, should you go over that, it is 0.10p per mile. Thanks for your question.


Q. Do you hire 7.5 ton lorries?
A. Answer: Our full range of Self Drive vehicles can be found on our web site at www.lanesselfdrive.com which includes 7.5 tonne box vans.


Q. Can I hire van with 9 points
A. Answer: Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. Hi i am looking to hire a with tail lift do you have a mileage allowances odd do you charge per mile
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans. Thank you for your enquiry regards Mark Lane.


Q. Can you hire a self drive van and drop it off to another one of your branches
A. Answer: Unfortunatly not, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Matt on 01392 494966


Q. can you tell me are all these less than7'9 wide
A. Answer: Than you for your question, all of our vehicles except the 7.5T Box vehicle are less than 7 foot 9 inches wide but the tolarance is only 3 inches so care should be taken. Please call you nearset depot for more information


Q. what is the cost of extra miles
A. Answer: The cost of extra mileage is 10p per mile on all vehicles except the 7.5 ton vehicles which is at 15p per mile thank you for your question regards Mark Lane


Q. Hi, Just wondering if it would be possible to pick up a small van close of business on Friday 20th June and drop off first thing Monday 22nd June? Would you still charge for 3 days hire? Thank you for your help
A. Answer: If the vehicle is free then this will be possible on our weekend rate. Please call you local office as these bookings are made over the phone.


Q. What weight of tonnage is yor luton van
A. Answer: 3.5 tonne gross with a payload of 1250 kg


Q. Is it possible to rent a van under the age of 25? If so, are there any additional charges?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. How much does it cost to hire straps and blankets?
A. Answer: The blanket, ties and sack truck packages normally cost 20.00 but the managers normally have special deals on them please call the self drive depot you are going to use and say you want a special deal! Regards Mark Lane


Q. Milage allowance for two days please
A. Answer: Our vans have a daily mileage allowence of 100 miles, so for two days hire your mileage allowence would be two hundred miles.


Q. Can I change the dates after booking
A. Answer: Changes to dates on van bookings are possible in some cases, but does incur a admin fee.


Q. Hiya I want to pick up a panel van at your earliest time and drop off the next day at your latest time, can you give me a price please? The quote online only allows me to drop off next day. Thanks Karen
A. Answer: Our set collection and pick up times are always 8.30am and it is very difficult to accomadate and organise van hire outside these times, As for van hire prices, the most competeive prices are found on line at our web site www.lanesselfdrive.com


Q. Can you hire a van for half a day or collect in the morning and return the same day, we are moving house and only have a couple of large items to move.
A. Answer: Van bookings are based on a 24 hour period, however you can return the van early if that is to your convenence, for more information on returning a van early please call your local depot, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. CAN WE HIRE A SACK BARROW
A. Answer: Within all our branches you can hire along with the vehicle, a sack truck, ties and blankets all at very competitive prices.


Q. Hi there, I want to book a panel van for fri 6th june for the evening and drop it back off the next day (sat) but it is only coming up with the time of 8.30am. I want to collect it around 5-5/30pm...is it possible to pick a van up at that time? Thanks, Tammy
A. Answer: Our set collection and pick up times are always 8.30am and it is very difficult to accomadate and organise van hire outside these times, As for van hire prices, the most competeive prices are found on line at our web site www.lanesselfdrive.com


Q. i want to pick up in bristol and leave in exeter please?
A. Answer: Unfortunatly not, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Matt on 01392 494966


Q. luton van capacity
A. Answer: A Luton Van has a capacity of 600cu.ft (18cu.mtr) and a payload of 1250 KG


Q. Can I use to go brussels belguim and back to exeter
A. Answer: All our Self Drive rental vehicles are only to be driven within the UK mainland


Q. do the on-line prices shown include VAT?
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance and VAT. Thanks for your question


Q. If I pick up in Bristol, can I return it to an Exeter site? Thanks.
A. Answer: Unfortunatly not, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Matt on 01392 494966


Q. 3.5T Panel Van its automat?
A. Answer: All of our vans are manuals, thank you for your question regards Mark Lane.


Q. How much is the deposit
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. what is the latest I can bring van back?
A. Answer: Each depot has its own method of Van drop off procedure, to accertain the drop off time for your nearest depot please call the following Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. do the luton and 7.5 vans have ties and fixing points as we intend to move a large qty of kitchen units which will be stacked on top of each other. Thanks. Also can you supply pallet trolley lift and at what cost?
A. Answer: Yes all our Vans are fitted with tie fixing points, we also hire tie straps and blankets for the customers use. Unfortunatly we do not hire out Pallet trolleys.


Q. 7.5 ton hire Monday next (what is the latest we can pick up) drive to SE London and back to Cornwall on late Wed eve or may be Thursday midday. Can we have the flexibility of booking 2 or 3 days? Any mileage restrictions - we will do approx 600 miles.
A. Answer: For a precise answer to all your questions please speak to Paul on 01872 560147, he awaits your call


Q. can i take this van to france
A. Answer: All rental vehicles are only to be driven within the UK mainland.


Q. Do I need to pay an insurance deposit to hire a van?
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. I want to return the van on the Saturday evening. Dont want to pay for 3 days when its only being used for 2
A. Answer: In some instances out of hours drop off can be arranged, please call your local depot to see if they can accomodate your request,Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Neil on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can I drive a 7.5 T box van with tail lift on a car licence without a digicard. I am 57 and passed my test in 1974
A. Answer: Given the details you have provided are correct then you can drive a vehicle upto and including a 7.5 tonne box van, you are required to own and use a digicard if the vehicle is being used for financial gain. Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. Hi I am looking to pick up a Transit size Van on Friday 11th of April at 5pm from Bristol and drop it back on Saturday 12th at your Truro branch .. Can you tell me if this is possible also the cost involved.. If I am going to be charged for 2 days doing it this way I'd be happy to collect first thing Saturday morning instead of Friday night.. Regards Micaela Ellis
A. Answer: Unfortunatly not, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Paul on 01872 560147


Q. Hi, can I hire a van One way from Truro to Bridport?
A. Answer: Unfortunatly not, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Paul on 01872 560147


Q. Are there any additional charges on top of the cost quoted here? (Ie mileage)- many thanks
A. Answer: Answer: There are 100 free miles per day included in the cost of the hire there after for a 3.5 ton vehicle the cost id 10p per mile and for 7.5 ton van the cost is 15p per mile. Insurance is included although you can reduce the excess with a collision damage waiver at the cost of 9.90 per day. Thank you for your question Mark Lane.


Q. Is it possible to collect a van at Truro train station and drop it back off their?
A. Answer: This is something we might be able to help you with if to collection and drop off is during the working day please call Paul on 01872 561847


Q. how many miles can I do a day
A. Answer: There are 100 free miles per day included in the cost of the hire there after for a 3.5 ton vehicle the cost id 10p per mile and for 7.5 ton van the cost is 15p per mile. Thank you for your question Mark Lane.


Q. Hi there I want to collect 5p friday and drop 5pm Saturday - is this possible
A. Answer: Yes this is posible at most depots although you will need to speak to the self drive manager to arrange.


Q. What Licence is required for a Luton Van?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. how much is the deposit
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. What are the costs involved and what licence is required please? vanessa
A. Answer: Please visit our web site at www.lanesselfdrive.com where you will find some great bargains on early self drive van booking, you will also find all our terms and conditions including document requirements. or you can call your local branch and speak to a member of staff,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Angus on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. What size is the small van
A. Answer: The dimentions of a small van is L 1800mm W 1470mm H 1300mm. For further information regarding small van hire please contact Paul on 01872 560147 or Matt on 01392 494966.


Q. im 21 can i rent a van off you?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. Deposit
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. Hi I would like to hire a Luton van with a tail lift to move some large items, I would pick it up Tuesday morning and drop back Tuesday afternoon, can you give me a price please. Thanks
A. Answer: For the best prices on van hire please visit our web site at www.lanesselfdrive.com or alternatively call your nearest branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Angus on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. How much to rent a van for a day end of march?
A. Answer: For the best prices on van hire please visit our web site at www.lanesselfdrive.com or alternatively call your nearest branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Angus on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. I want to hire a van for 1 day starting Friday 14 02 2014 return Saturday 15 02 2014
A. Answer: To hire this vehicle from us you can either go to our web site at www.lanesselfdrive.com or call the office direct,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Angus on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. do you do one way hire.....England to france?
A. Answer: All rental vehicles are only to be driven within UK mainland.


Q. If I hire a on a Friday could I pick up afternoon and drop back Saturday afternoon rather than first thing in the morning on both days?
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can you take a van abroad?
A. Answer: All rental vehicles are only to be driven within UK mainland.


Q. I can't seem to book this van? I need a small van pick up Saturday, return same day if possible. Thanks
A. Answer: To make a Saturday booking for your requested times you will need to call the local office direct, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. How much would a 7.5t truck (with tail gate)self drive cost for a whole day. We are moving home from Bristol to Liskeard Cornwall on the 3rd March.
A. Answer: I have just checked on the internet and the cost of a 7.5 ton with 1 ton tail lift is 103.95 Regards Mark Lane


Q. Do you offer a one-way service?
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Paul on 01872 560147


Q. This would be for transporting a motorcycle. Do you provide tie downs. It it possible to use tie downs in the panel van, would it have the roof height?
A. Answer: We provide ties for customers to hire, there are anchor points within the Panel van to accomodate these ties and secure the goods. the roof height on a panel van is 2 mtrs.


Q. What is your policy for cancelling a booking etc
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. Do you get your deposit back on return of vehicle?
A. Answer: Yes the deposit is refunded on return of the vehicle and the vehicle inspection has been completed satisfactory by a member of our staff. All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. I am looking at hiring a Luton van this Friday, I wondered whether it is possible to leave a vehicle parked at your Truro premises from Friday afternoon to Monday morning this coming weekend? We live about 45 minutes from Truro in the wrong direction to which we will be travelling with the van. Also, I presume you can drive a Luton with a regular license?
A. Answer: We do provide customer parking at our Truro branch and a Luton van can be driven on a standard full driving licence.


Q. do you do a weekend rate
A. Answer: For the best prices on weekend hire visit our web site at www.lanesselfdrive.com or call your local office, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can I pick up at 5pm and drop off at 5pm
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. do you have car parking at bridgwater branch ?
A. Answer: Yes we offer customer parking for our Self Drive and Storage customers. for more information regarding ur Bridgewater branch call Angus on 01278 447099


Q. I am 27 am i able to drive a panel van with my licence?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch.


Q. IS THERE AN AGE LIMIT WHEN HIRING ?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. Is it possible to hire the 7.5 ton box van on the 14th november at 3pm to 3pm on the 15th November at the truro branch?
A. Answer: Please call the Truro Branch direct to discuss this hire period, call Paul on 01872 560147


Q. do you do half day hire
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. how many mpg does a luton van get
A. Answer: Approximatly 20/22 mpg. but this depends on load, weather and driving methods being used.


Q. do you do half day hire
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can you use abroad
A. Answer: All rental vehicles are only to be driven within UK mainland.


Q. Can u drive a Luton on a car licence
A. Answer: Yes you can drive a 3.5 tonne Luton Van on a car licence, Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. What is the deposit?
A. Answer: The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. What are the dimensions of a panel van and a Luton van please?
A. Answer: Panel Van Mtr (ft): Length, internal 3.2 (10.5) external 5.5 (18) Height, internal, 1.85 (6) external 2.6 (8.5) Width, internal 1.7 (5.5) external 2.3 (7.5) Luton Van mtr (ft): Length, internal 3.1 (10.1) external 5.7 (18.7) Height, internal 2.0 (6.5) external 3.2 (10.5) Width, internal 1.9 (6.2) external 2.3 (7.5)


Q. I wish to hire a Luton van but I only have a paper license what other documents would I need
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions.If you do not hold the photocard licence then a passport will be required,All hirers/drivers must be able to produce a recent utility bill or bank statement dated within the last 3 months.


Q. Please can you tell me the cost of minibus hire on sat 7 dec, collect at 8am return at 7pm. Travelling from truro to Exeter . Thank you Rachael Stuart
A. Answer: To book this vehicle for your required day and times you will need to call your local branch, please contact Paul for Truro on 01872 560147 or Matt for Exeter on 01392 494966.


Q. I want to hire a Luton Van with tail lift to pick up on Saturday 19th October at 830am and return on the same day but there is no option for this on line. Is this possible and if so, how much? and what is your closing time?
A. Answer: To book this vehicle for a Saturday you will need to call your local branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. can I hire a 7.5 box lorry to go from Cornwall to s. Ireland
A. Answer: All our rental vehicles including the 7.5t box van, are only to be driven within the UK mainland.


Q. What are the small van internal dimensions? Thanks Mark
A. Answer: The dimentions of a small van is L 1800mm W 1470mm H 1300mm. For further information regarding small van hire please contact Paul on 01872 560147 or Matt on 01392 494966.


Q. I only need van for half a day . Price please Collection form Truro. Going to Liskeard, then dropping off furniture in Mawnan Smith, back to Truro. Thanks Mark Ireland
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can you leave the van and drop keys on a sunday
A. Answer: Please contact your local branch direct, For Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. what is daily allowance mileage on 7.5t
A. Answer: Within our Van Hire costs including the 7.5 tonne, we give the customer an allowence of 100 miles per day (wear and Tear), all fuel used needs replacing on return.


Q. What is daily allowance mileage on 7.5t
A. Answer: Within our Van Hire costs including the 7.5 tonne, we give the customer an allowence of 100 miles per day (wear and Tear), all fuel used needs replacing on return.


Q. How much security deposit is reqired?
A. Answer: The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. is this unlimited milage
A. Answer: Within our Van Hire costs we give the customer an allowence of 100 miles per day (wear and Tear), all fuel used needs replacing on return.


Q. What time can I collect a van
A. Answer: Van collection is from 8.30am.


Q. Hi i will need the van from friday night to saturday night but can only bookit from 0830 till 0830 on the web
A. Answer: All our Self drive hire vehicles are based on a 8.30am collection and a 8.30am return, however sometimes it is possible given van availability and subject to a surcharge to hire the vehicle outside these guidelines, please call your local depot direct to see if we can accomodate your hire period, For Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Are there additional insurance costs to add on top of your rental costs.
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 150.00. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 250.00. This is payable at the time of collecting the rental vehicle.


Q. can you take the van abroad?
A. Answer: All rental vehicles are only to be driven within UK mainland.


Q. If you are hiring a man and van, do i need to factor in a break for lunch in the hire time? If so, how long?
A. Answer: No, you do not have to factor in breaks


Q. What is the deposit and what is do u need to hire a van?
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence.


Q. do i have to pay a deposite
A. Answer: All clients must produce a valid credit, switch or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. Please advise insurance costs/liability, will be for panel van for 1 day end Sept.
A. Answer: For the best prices on Panel Van Self Drive hire visit our web site www.lanesselfdrive.co.uk, where vans start from as little as 19.00 per day. You will also find all our terms and conditions listed including insurance liability


Q. price 1 day luton van self drive
A. Answer: For the best prices on Luton Van Self Drive hire visit our web site www.lanesselfdrive.co.uk, where vans start from as little as 19.00 per day.


Q. do prices include vat
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance and VAT.


Q. Maximum Mileage
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. Hello Can one legally drive a 7.5 ton box van under a standard driving licence?
A. Answer: To be able to Drive a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. For your nearest branch please chose from, Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. 7ton van 1 day price
A. Answer: To hire the 7.5 tonne box van will cost you around 134.00 if booked at short notice, however you can book the 7.5 tonne box van from as little as 75.00 if done in advance and on line at our web site www.lanesselfdive.com


Q. what is the deposit
A. Answer: All clients must produce a valid credit or debit card in the name of the hirer or driver and be present at the time of collection of the rental vehicle. The deposit for a small, panel or Luton vehicle is 150. The deposit for a 7.5 ton vehicle is 200.00 The deposit for a Minibus is 250.00. A cheque is not accepted for the deposit payment.


Q. how is payment made
A. Answer: Debit card payments are the preffered method


Q. Can I change the name the van is booked in?
A. Answer: Please call the depot that you have booked the van at and they will see if they can accomadate your request,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. i need a vehicle from friday night to saturday afternoon 1600 hrs.
A. Answer: Please call your nearest branch to discuss this topic, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. what ID do I need to hire a van?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence. All hirers/drivers must be able to produce a recent utility bill or bank statement dated within the last 3 months.


Q. does your quoted price include insurance. if Irent from your truro depot can I leave my car there until I return the van. I don't rent storage from you , can I still rent a van?
A. Answer: The quoted price includes Insurance, VAT and 100 miles per day (wear and Tear). We do provide customer parking at our Truro Branch and van hire is open to everyone with the correct documentation.


Q. can i pick up van 4.30pm then drop it back same it next day
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can I cancel my booking
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. add an extra driver
A. Answer: Additional Drivers are charged at 5.00 per day, after the initial 14 days additional drivers are free. If you require additional drivers, they must be present at the time of hiring and are subject to the same restrictions as the main driver. This is payable at the time of collecting the rental vehicle.


Q. I would like an extra driver added how much will this cost
A. Answer: Additional Drivers are charged at 5.00 per day, after the initial 14 days additional drivers are free. If you require additional drivers, they must be present at the time of hiring and are subject to the same restrictions as the main driver. This is payable at the time of collecting the rental vehicle.


Q. can I hire a 7.5 ton van for 7 days and take it to Europe?
A. Answer: No all our vehicles are hired for use within the UK mainland only


Q. How much to hire a jumbo Luton van
A. Answer: By visiting our web site at www.lanesselfdrive.com you can view all van prices including discounts for early bookings


Q. can i have the van delivered?
A. Answer: No, Vans are to be collected and returned by the Authorised driver from the branch which the van has been hired, for more information you can call Alan on 01278 447099 or Paul on 01872 560147


Q. IS THERE AN INSURANCE WAIVER
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 150.00. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 250.00. This is payable at the time of collecting the rental vehicle.


Q. can I return a van to a different depot from the pick up one
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call 0117 370 3200 or Paul on 01872 560147


Q. I Have a C1 Cat licence from 1989 can i drive the 7.5 ton truck
A. Answer: Yes you can as long as you also comply with the following, Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. Hi, do you have any small vans available from today until 27/06 ?
A. Answer: Small vans are only available at our branches in Exeter and Truro.For Truro call Paul on 01872 560147,and for Exeter call Matt on 01392 494966


Q. can i hire the car for one day on a saturday?
A. Answer: We only hire vans, please visit our web site at www.lanesselfdrive.com for a full list of our hire vehicles


Q. Can the vans be taken out of the county to Berkshire and back
A. Answer: Yes they can, but please be aware that on all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. do your prices include v.a.t.
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance and VAT.


Q. Is it limited mileage
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. How old do you have to be to hire a van
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. what is the milage fees
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. Can a van be returned the same day?
A. Answer: Van hire is for 24 hours 8.30am untill 8.30am on the day of return, but if it is advantageous for you to return the hire vehicle early within the branch operating hours then that can be accomadated.


Q. Can I pick up a van in Truro and drop it off in Brisol?
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call 0117 370 3200 or Paul on 01872 560147


Q. how much is a deposit for a 3.5t van
A. Answer: The refundable deposit for a 3.5 tonne van is 150.00,for more information regarding van hire please call your local branch for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. hi our normal supplier has let us down we need a 18 tonn box with tail lift and a ball hitch to tow a 3 tonn tailor from june 6 to sept the 12th we cover the festival season so light work just need the space ,our hgv driver has a class 1 license.. thanks .lovecamping ltd devoran truro richard
A. Answer: Unfortunatly at this present time we do not have a 18 tonne box van within our hire fleet. please go to our web site at www.lanesselfdrive.com to view the full list of our hire vehicles including discounted prices for advance bookings.


Q. can we drop the van back sunday morning
A. Answer: Devon and Cornwall can accomodate this request but not Bristol or Bridgewater. for more information regarding van hire please call your local depot, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. can i drive a 7.5 t vehicle
A. Answer: Yes if you have a full uk Driving licence which co-incides with all our terms and conditions regarding driving licences and you have the required CI catagorie on your driving licence


Q. Is there breakdown cover
A. Answer: Yes all our vehicles have breakdown cover


Q. terms and conditions
A. Answer: All our terms and conditions can be found on our web site www.lanesselfdrive.com


Q. Opening times
A. Answer: Each branch may vary slightly with their operating times, to obtain the operating times for your local branch please call:- for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. insurance waiver ?
A. Answer: Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 150.00. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 250.00. This is payable at the time of collecting the rental vehicle.


Q. can l self drive a 7.5 t vehicle
A. Answer: Yes if you have a full uk Driving licence which co-incides with all our terms and conditions regarding driving licences and you have the required CI catagorie on your driving licence


Q. can i leave my car there over night
A. Answer: All of our depots have parking on site for our self drive customers. Please call your local depot for any further information that you may require, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. can i collect from truro and return to briggwater
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Alan on 01278 447099 or Paul on 01872 560147


Q. can you change colletion and return times
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can I change the collection time & delivery time, say for mid day rather than 8.30?
A. Answer: Please call your nearest branch to discuss this topic, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can I get a refund if I cancel a booking?
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. can I drop the keys in on a sunday
A. Answer: Each of our depots run different systems so please call your local depot,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. IS THERE A MILEAGE CHARGE?
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. is there a mileage charge
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. hi there do you have a luton van available for hire Thursday and Friday this week
A. Answer: For van availability throughout all our branches you can either visit our web site at www.lanesselfdrive.co.uk or call your nearest branch direct, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. is there a milage charge
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. Insurance
A. Answer: All prices include a fully comprehensive insurance cover. for more information regarding van hire in your local area please call local branch for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Size of vans available and associated costs
A. Answer: A full range of our hire vehicles, availability, terms and conditions and costs can be found at our web site www.lanesselfdrive.co.uk


Q. age
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. What size of vans are available?
A. Answer: At all our branches we have 3.5 tonne LWB high top Panel vans, 3.5 tonne Luton vans and 7.5 tonne box vans. At our Exeter and Truro branches they also have Small vans and Mini busses. for more information regarding the hire fleet at branches please call your local branch for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. What do I bring with me when I pick th van u,p
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. If you hold a photocard type licence please also bring the counterpart which holds details of any points or convictions. To be able to hire a 7.5 ton vehicle you must have held a full UK drivers licence (category C) prior to 1997 or hold a valid LGV licence, for further information contact the relevant branch. To be able to hire a minibus you must have held a full UK drivers licence (category D) prior to 1997 or hold a valid PSV licence. All hirers/drivers must be able to produce a recent utility bill or bank statement dated within the last 3 months. if the vehicle has bee booked online then the rental voucher must be presented when picking up your rental vehicle. We cannot be held responsible for rentals rejected if a voucher is not presented. You should retain your rental documents for a minimum of 28 days after returning home.


Q. If I pick up a van from Truro at 3pm and return it at 12.00 two days later will I be charged for two days or three days.
A. Answer: This will be a three day hire, but give Paul a call on 01872 560147 and he will confirm van availability and prices


Q. What about fuel
A. Answer: All fuel used must be replaced on return of the hire vehicle.


Q. what about milge
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. whats the diameter inside for your panel van
A. Answer: The Panel Van measures Length 3.2mtr x Width 1.7mtr x Height 1.85 mtr


Q. i want a van for saturday only?
A. Answer: To book a van for a Saturday you will be required to call your local branch direct, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. What is inside length of 7.5 t
A. Answer: The internal length of our 7.5 tonne vehicle is 6mtr or 19ft 6in


Q. What does a normal car licence cover you up to in tonnes?
A. Answer: A full UK driving licence will normaly allow you to drive a vehicle upto 3.5 tonne, but please check the catagories as displayed on your driving licence with the DVLA web site to view any driving restrictions.


Q. Can I take the minibus to france
A. Answer: No all our vehicles are hired for use within the UK mainland only


Q. what is inside length of 7.5 t
A. Answer: The internal length of a 7.5 tonne vehicle is 6m or 19.6 ft


Q. deposit for 3.5t
A. Answer: For vans 3.5 tonne and smaller the refundable deposit is 150.00


Q. what weight can a 7.5 ton or 3.5 ton carry
A. Answer: The 7.5 tonne vehicle with a tail lift has a safe working payload of 2.2 tonne, the 3.5 tonne vehicle has a safe working payload of 1.2 tonne


Q. how much is the deposit for a luton 3.5 tonne
A. Answer: The refundable deposit for a 3.5 tonne Luton van is 150.00,for more information regarding van hire please call your local branch for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. does total above include vat?
A. Answer: The total includes VAT, Insurance and 100 miles per day.


Q. how many mpg for panel van or luton
A. Answer: Both vehicles average 20-22 mpg, but this can be effected by load and driving methods.


Q. Do you have a price list?
A. Answer: By visiting our web site at www.lanesselfdrive.com you can view all van prices including discounts for early bookings


Q. i want the van all day on return day
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. is mileage extra
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. milage
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. drop off
A. Answer: Hire Vans are to be returned by the Authorised driver to the branch from which the van has been hired


Q. is milage extra?
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. can i hire a 7.5 ton box van from 4pm one day until 4pm the following day
A. Answer: This can be made possible given vehicle availability and with the agreement of your local Lanes branch manager, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. looking to book luton van, earlier to get best price for 2 days to move house, but date might change by up to 5 days, tenant not sure when moving out
A. Answer: Bookings made on line can be moved given van availability and with the agreament of the branch manager, however a admin charge could be made payable for each change. For more information regarding van hire and cancelations please call Martin on 0117 370 3200


Q. do you get breakdown cover with the hired van?
A. Answer: Yes all our vans are covered by a nationwide breakdown service who in the unlikely effent of a breakdown will get you up and running in no time. All contact details for the breakdown service are printed on our self drive agreament which will be given to you when you collect the hire vehicle.


Q. can i pick up the van at truro.then drop it off when i finished at bridgewater
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Alan on 01278 447099 or Paul on 01872 560147


Q. do you pay the deposit when picking the luton van up?
A. Answer: Yes the refundable deposit of 150.00 is payable on collection of the Luton Van.


Q. Can their be more than one named driver
A. Answer: Yes there can be more than one named driver, exra drivers are charged at 5.00 each per day. please note that all named drivers must produce their licences in person.


Q. Hi We are after hiring twox 7.5 tonne lorries for moving house on 5th April, we would ideally like to collect thursday evening 4th and return friday 5th late evening from and to bridgwater, please let us know if possible.
A. Answer: Please call Alan on 01278 447099 for information on 7.5 tonne Van availability and costs to match your requested dates and times


Q. Do i have to pay a deposit
A. Answer: For vans 3.5 tonne and smaller the refundable deposit is 150.00, vans 7.5 tonne and over the refundable deposit is 200.00.


Q. Where is ANY van "from just 19.00 per day" as I can't see anything near that price on your website.
A. Answer: You can Hire our mini van avaliable at our Exeter and Truro offices form 19 per day when it is booked 4 weeks or more in advance on a monday or Tuesday. I hope this assists you but feel free to contact your local office who will be please to answer any queries that you may have.


Q. Whats the biggest van I can hire (to move house) with a normal driving licence?
A. Answer: Please check the catagories on your driving licence, if you have the catagory C1 you can drive upto a 7.5 tonne vehicle, if not you can drive upto a 3.5 tonne vehicle. Please also note drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. how early can I pick up and how late can I return it.
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable for times other than them stated for an additional fee. Please contact your local office for further information on this service and any questions you may have, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. age
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. how much is the deposit
A. Answer: For vans 3.5 tonne and smaller the refundable deposit is 150.00, vans 7.5 tonne and over the refundable deposit is 200.00.


Q. Can I pay cash
A. Answer: Yes we accept cash and Debit card payments


Q. In your F&Q you state you only hire for mainland Uk. Would you have any trucks available we are allowed to take to Germany? Kindest regards, Veronika Kruse
A. Answer: We do not have any self drive vehicles that can be taken outside the UK Mainland but we can arrange for the delivery/collection of your goods to or from Germany, Please call Angus on 01278 447099 for more information


Q. late collection
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable the afternoon before hand for an additional fee. Please contact your local office for further information on this service and any questions you may have.


Q. How does the insurance side work?
A. Answer: Our Van hire insurance is fully comprehensive and covers all the normal incidences. Insurance excess on all vehicles except minibuses is 800.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 150.00. This is payable at the time of collecting the rental vehicle. Insurance excess on minibuses is 1000.00. You have the option to reduce the excess on your hire vehicle at a cost of 9.90 per day, this reduces the excess to 250.00. This is payable at the time of collecting the rental vehicle.


Q. can we hire a small van for half a day?
A. Answer: Small vans are only available at our Exeter and Truro branches, van hire is normaly based on a 24hr period, but if the van is available half a day hire coud be accomodated, for more information regarding availability please call Matt at Exeter on 01392 494966 or Paul at Truro on 01872 560147


Q. can i hire a 7.5 ton in Cornwall and leave the lory in Bristol
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired, for more information you can call Martin on 0117 370 3200 or Paul on 01872 560147


Q. Is it safe to use a rear facing baby seat in the front seat of a Panel Van?
A. Answer: Please send your question to the baby seat manufacturer


Q. how much is a 7.5ton with tail lift to hire.
A. Answer: A 7.5 Tonne vehicle is 130.00 for a 24 hr hire, this price includes VAT, Insurance and 100 miles per day, prices vary for multiple day hire. Discounted rates are available for hires booked with advanced notice on line at our web site www.lanesselfdrive.co.uk


Q. A small swb van needed not a big luton. Also what is the mpg of the vehicle please. cheers al
A. Answer: The closest van we have to your requirement is a LWB Transit. This vehicle subject to driving methods will average 22mpg. For more information regarding our van hire fleet please call your local branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Any mileage limit? If collect saturday can I return and drop keys on sunday
A. Answer: Some of our branches can accomodate your request, please call your local branch to ascertain whether they operate this system, to speak to your local branch manager, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200. We limit our hire vans to 100 miles per day


Q. If collecting on a Saturday is it possible to return on a Sunday and drop keys through letterbox?
A. Answer: Some of our branches can accomodate your request, please call your local branch to ascertain whether they operate this system, to speak to your local branch manager, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. What is the latest time i can collect the van on friday 8th feb?
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable the afternoon before hand for an additional fee. Please contact your local office for further information on this service and any questions you may have.


Q. How many miles can I travel
A. Answer: On all rentals, there is a mileage limit of 100 miles per rental day. If more than 100 miles are made per rental day then you will be charged any additional cost locally. The rates are 10p per mile for over 100 per day for small and medium vans and 15p per mile for over 100 per day for large vans.


Q. Is there a minimum drivers age please
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. Hi I am looking to hire Luton van to move household belongings to France ( Dordogne) in April by ferry pref Plymouth Roscoff . Live in Exetr and have 2 drivers . Do you have International rental and is mileage unlimited
A. Answer: Unfortunately we do not offer rental vehicles into Europe. We do run our own removal vehicles into Europe and we would be please to provide you with a quotation for this move. Please call your local office in Devon on 01392 494966 and ask for Matt if there is anything else if we can assist with.


Q. Hi we are looking to hire a van to move from bishopsteignton to Plymouth. Please could you advise on prices. Thank ypu
A. Answer: Please call Matt at our Devon Branch on 01392 494966 who will help you with prices and van selection


Q. Hi, I am currently looking round to enquire the cost to hire a luton van for either 24 or 48hours (or if possible- prices for both please). I would be driving upto Yorkshire to collect furniture to bring back down to Bristol. Also, could you please confirm if there is a minimum drivers age etc. I look forward to hearing from you. Rachel Dawson
A. Answer: The best rate for Lutons are booked online and this can vary from 80 down to 34 for a Luton vehicle when booked up to 4 weeks in advance. Please be aware there is a 100 mile limit on milage per day, after that milage is charged at 10pence per mile. The minimum age for drivers is 25 however we can offer a young driver surcharge dependant on age and experiance. For more information please contact Martin at our bristol depot on 01173 703 200


Q. is it unlimited mileage
A. Answer: there is a 100 miles per day limit on the vehicle and after that the additional miles are charged at 10 pence per mile. If there are any further questions please do not hesitate to contact your nearest depot. The contacts are Paul at Truro on 01872 561847, Matt at Exeter on 01392 494966, Alan at Bridgwater on 01278 447099 or Martin at Bristol on 01173 703 200


Q. Can I return vehicle to different location?
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired


Q. what are the cancellation charges?
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. Do you deliver and collect vehicles?
A. Answer: No all our hire vehicles are collected and returned to the Branch. for more information call Martin on 0117 370 3200


Q. Hi I would like to hire a van for Friday 21st just for the day. Is this possible as it won't let me do it online due to the weekend and bank holidays etc.
A. Answer: Please call your local depot for help booking a van for Friday 21st December 2012. To speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Also, Is there anywhere near your Truro branch where I can leave my car for the day while I rent a self-drive van?
A. Answer: Truro Has on site parking for customers use, for more information regarding Truro please call Paul on 01872 560147


Q. Can you tell me what size is the "small van" please. Thanks
A. Answer: The dimentions of a small van is L 1800mm W 1470mm H 1300mm. For further information regarding small van hire please contact Paul on 01872 560147 or Matt on 01392 494966.


Q. can the van be collected on the afternoon before close of business and returned the same
A. Answer: Our vehicles are booked out from 8.30AM untill 8.30AM the next day however they can be collected at any time during the day as long as they are returned by 8.30AM the following morning. In some instances the vehicle may be avaliable the afternoon before hand for an additional fee. Please contact your local office for further information on this service and any questions you may have.


Q. can we drop the van at a different destination
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired


Q. Do you do one way rentals IE. exeter to truro
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired


Q. Can I drive a Luton on a normal driving licence
A. Answer: Yes, A Luton van is classed as a 3.5 tonne vehicle which can be driven on a full and valid licence, for great prices on Luton van hire please go to our web site on www.lanesselfdrive.co.uk or call your local branch, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Dear Sir/Madam, I would like to transport a motorcycle to Yorkshire could you let me know the total cost. Yours Sincerely A Stokes
A. Answer: We will require further information to supply you with an accurate cost, please call Angus on 01278 447099 who can help you with this cost


Q. can i pick up a van on a saturday and return it on a saturday
A. Answer: Yes you can but please call your local branch for operating times for a Saturday and hire costs. Your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. I need a van for Sunday from as early as possible to as late as possible... What the cheapest/best way to do this for a transit size... What times can I collect and drop off and how much will it be? Thanks, Paul
A. Answer: We do not operate on a Sunday so we can not accommadate your request, however for competitive van hire rates please go to our web site at www.lanesselfdrive.co.uk or call your local branch ,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Is the excess Insurnace payment refundable
A. Answer: No this is a non refundable payment


Q. can i take it to france
A. Answer: We do not hire our Self Drive vehicles for use outside the UK mainland, however we could still give you a quote for our opertives to carryout your move to france, for more information regarding international removals please call Angus on 01278 447099


Q. how much is the deposit
A. Answer: For vans 3.5 tonne and smaller the refundable deposit is 150.00, vans 7.5 tonne and over the refundable deposit is 200.00.


Q. is there a mileage charge
A. Answer: All vehicles come with 100 free miles and afterthat milage is charged at 10p per mile for vehicles up to and including 3.5T Luton vehicles and 15p per mile for the 7.5T box van. Please call you local office for further information.


Q. How much to hire a 7 &half ton van for 48 hrs?
A. Answer: If you go on the website and book in advance you can get a discounted rate which varies dependant on how far in advance you can book. You can ring your local office for further information too.


Q. Can I book a van for only half a day?
A. Answer: Our bookings are for a whole day but by booking in advance online you can save money off the headline rate. Please contact your local office for any further information you require.


Q. HI there can we change the pick up drop off time for my order as 8.30am is a bit early for us - would rather 10am pick up drop off please
A. Answer: Van hire outide the normal 8.30am to the following 8.30am can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. 7.5 ton with tail lift
A. Answer: we have 7.5 tonne box vans at our Truro, Exeter and Bristol branches, to contact one of these branches please call, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966 and for Bristol call Martin on 0117 370 3200


Q. Hi, do you hire mini buses on a one way basis ie drive to airport leave then have one ready to drive back ?
A. Answer: No we do not supply this service, and all hire vehicles are to be returned to the branch from which it was collected.


Q. can vans be returned after five oclock on a saturay
A. Answer: Van hire outide the normal 8.30am to your local branches closing time for a Saturday can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. I want to hire a van from later in the day
A. Answer: Van hire outide the normal 8.30am to the following 8.30am can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Do you rent 7.5 tonnes
A. Answer: Yes we have 7.5 tonne box vans at our Truro, Exeter and Bristol branches, to contact one of these branches please call, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966 and for Bristol call Martin on 0117 370 3200


Q. Is it cheaper if I just hire a van for a few hours?
A. Answer: All our vans are hired on a 24 hour basis and not an hourly basis,


Q. I want to hire for a Saturday for 3 hours
A. Answer: Van hire outide the normal 8.30am to your local branches closing time for a Saturday can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Hi, do your vans have towbars fitted. I need to move a Triumph Spitfire next week. Thanks, Kevin.
A. Answer: No none of our hire vans come with towbars fitted. For more information regarding van hire please call Martin on 0117 370 3200


Q. can i hire for 3 hours on saturday 10th november?
A. Answer: Van hire outide the normal 8.30am to your local branches closing time for a Saturday can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. i want to hirer a van for a few hours one day
A. Answer: Van hire outide the normal 8.30am to the following 8.30am can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. what license is required for7.5 box van with tail lift
A. Answer: A full and valied driving licence with the C1 catagory is required, if you require further clarification please call Martin on 0117 370 3200


Q. I need it later in the day
A. Answer: Van hire outide the normal 8.30am to the following 8.30am can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. are the luton vans manual or auto gearboxes
A. Answer: All our Luton vans have manual gearboxes


Q. what is the next van size down from the 3.5 tn
A. Answer: Vans smaller than our 3.5 tonne Panel Van are only available at our Truro and Exeter branches, if you wish to call these branches to discuss the hire of vans please use the following contact details,for Truro call Paul on 01872 560147 and for Exeter call Matt on 01392 494966


Q. Do vans have tow bars
A. Answer: No none of our vans come with towbars fitted. For more information regarding van hire please call Martin on 0117 370 3200


Q. luton vans
A. Answer: Luton Vans are available for hire at all our branches, for prices and availability please call your local branch,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. can you get a luton van with a tow bar?
A. Answer: none of our hire vehicles come fitted with tow bars.


Q. can we book from miday to miday
A. Answer: Yes you can depending on van availability and with the understanding that this will be viewed as a two day rental, for more information regarding van collection times and van availability please call your local branch,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. age to drive van
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. can i book one way
A. Answer: No, Vans are to be returned by the Authorised driver to the branch from which the van has been hired


Q. Can your vans be taken to france, moving house
A. Answer: We do not hire our Self Drive vehicles for use outside the UK mainland, however we could still give you a quote for our opertives to carryout your move to france, for more information regarding international removals please call Angus on 01278 447099


Q. can I pick van up late after noon
A. Answer: Yes you can depending on van availability, for more information regarding van collection times and van availability please call your local branch,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. Can I book for a saturday 8.30untill end of that day
A. Answer: Yes at most branches but please call your local branch to ascertain their opening hours for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. are your luton vans long chassis? Can you provide some blankets?
A. Answer: We hire blankets, ties, sack trucks and piano wheels. The Luton van has an internal legnth of 3.1 meters. for more information call Martin on 0117 370 3200


Q. ca i pick the van up in bristol and drop it off in london?
A. Answer: No we do not offer this service, for more information regarding van hire call Martin on 0117 370 3200


Q. CAN I TOW A TRAILER WITH 7.5 TON WAGON FOR A HOUSE MOVE?
A. Answer: No none of our vans come with towbars fitted. For more information regarding van hire please call Martin on 0117 370 3200


Q. cardboard boxes
A. Answer: All our branches sell cardboard boxes,tape,bubble wrap, mattress covers, packing paper and plenty more to help protect your goods and aid your move, please call your local branch for advice and prices, for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200


Q. what time can you bring the van back
A. Answer: Hire vehicles are to be returned before 8.30am at the end of the hire period, vans can be returned earlier if that is convienent for you and the branch can accomodate, please discuss this with our branch staff, for Truro call Paul 01872 560147, Exeter call Matt 01392 494966, Bridgewater call Alan 01278 447099 and for Bristol call Martin on 0117 930 3200.


Q. Does the 7.5T require a Tachograph, Its been a few years since I used to drive them with work. The hire will be for personal house move.
A. Answer: If the 7.5 tonne vehicle is being hired for personnel use and not for business use, also there is no financial gain to be made from that hire then there is no requirement to use the tachograph. All driving licence restrictions must also be adheared to. For more information regarding van hire please call Martin on 0117 370 3200


Q. SWB transit van for one day friday to saturday price? Bridgewater pick and drop
A. Answer: you are able to book your vans online on the website and if done so in advance you can get a discount. Please feel free to call our office on 01278 447099 to discuss your needs.


Q. How do you pay the deposit? debit card or cash or cheque?
A. Answer: The refundable deposit can be paid by Debit card or cash but cheques are not acceptable. For more information regarding refundable deposits or Van hire including terms and conditions please call Martin on 0117 370 3200


Q. How much for a Luton Van per day
A. Answer: The standard rate for a Luton vehicl per day is 80 however if you book in advance online you can get this for as cheap as 34 per day. Please look at the website or call our offices for more information.


Q. How much would it cost in fuel to drive 460 miles round trip in a 3.5T Luton with Tail lift?
A. Answer: Approx 161.00, but it all depends on load being carried, driving methods and cost being paid per litre for fuel. A luton van will average 20 mpg.


Q. What is the cost of deposit on the Luton 3.5T eith tail lift? Also what is the offer of 50% of if you book a month in advance? Thank you
A. Answer: The refundable deposit on a Luton van is 150.00. All vans booked on line in advance will give a sliding reduction on the price of the hire according to the advancement of the booking, vans booked on line a month or more in advance, for a Monday to Thursday will give you a 50% reduction on the full price of the van hire . If you require further information regarding van hire please contact Matt on 01392 494966


Q. IS THE SEVEN AND HALF TON DIESAL AND HOW MANY MILES TO GALLON
A. Answer: The 7.5 tonne box van will average 15-20 mpg, and yes it is a Diesel.


Q. What is the measurement of the luton van
A. Answer: Length: internal 3.1mtr (10.1ft) external 5.7mtr (18.7ft). Height : internal 2.0mtr (6.5ft) external: 3.2mtr (10.5ft) Width: internal 1.9mtr (6.2ft) external 2.3mtr (7.5ft) Payload:Total 1250Kg Tail lift: 500kg


Q. what is the ballpark mpg of your vans
A. Answer: The LWB panel van and Luton van will average between 20-25 mpg, the 7.5 tonne will average 15-20 mpg and a small van will average 25-30 mpg. All figures are variable due to loads and driving methods


Q. Hi, Is the panel van ok to move a sofa and fridge with?
A. Answer: The internal measurements of a panel van is Length 3.2mtr (10.5ft) Height 1.85 mtr (6ft) Width 1.7 mtr (5.5ft) if your items fit within these dimensions then yes it can. for more information regarding vans please contact Martin on 0117 370 3200


Q. insurance
A. Answer: Fully Inclusive Rates Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance and VAT.


Q. where \re you near
A. Answer: We have branches in Truro,Exeter,Bridgewater and Bristol. for further information please call Martin on 0117 370 3200


Q. Is insurance included in the online quotes?
A. Answer: Fully Inclusive Rates. Britannia Lanes Self Drive rental rates are fully inclusive of insurance and VAT.


Q. Does your small van only have two seats?
A. Answer: Yes the small van has only two seats, for more information regarding our small vans call Paul on 01872 560147


Q. dimensions of a small van
A. Answer: The dimentions of a small van is L 1800mm W 1470mm H 1300mm. For further information regarding small van hire please contact Paul on 01872 560147 or Matt on 01392 494966.


Q. is there a deposit fee for the van hire.
A. Answer: Yes, for vans 3.5 tonne and smaller the refundable deposit is 150.00, vans 7.5 tonne and over the refundable deposit is 200.00.


Q. if you return a vehicle the same day is the hire charge cheaper?
A. Answer: All hire costs are based on a 24 hour period or multiples of the same, if it is convenient for you to return the van early that is your choice but there will be no part refund on the hire costs. If you wish to discuss this further please call Martin on 0117 370 3200


Q. Hi I am after a small van for sat 1st sept. I can pick it up first thing from Truro in the morning and return it in the evening to truro. How much would it cost? Rich
A. Answer: For information and costs regarding van hire in Truro please call Paul on 01872 560147


Q. can i return van to a different area
A. Answer: No all hire vans are to be collected from the branch and returned to the same branch after the hire period. For more information regarding van hire or any other of our services please call Martin on 0117 370 3200


Q. mini bub hire
A. Answer: Mini buses can be hired from our Truro and Exeter branches. For Truro call Paul on 01872 560147 and For Exeter call Matt on01392 494966


Q. Hi I am looking to move house in October. I want to book in advance to take advantage of the discount. How long before can I change dates without incurring charges.
A. Answer: You can find our cancellation policy within the terms and conditions when you look for van availability, but for your convenience please read the following: All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. can i book van to evening of sat the 18 of august
A. Answer: To discuss van availability and bookings please call Martin on 0117 370 3200


Q. Amendment policy
A. Answer: Amendments to a booking can be made given availability allows but may be subject to a admin charge. Please call Martin on 0117 370 3200 to discuss further


Q. how much would it cost hire the panel van from exeter, friday 31st at 5pm until 8am saturday 1st september.
A. Answer: For costs and information regarding van hire from Exeter please call Matt on 01392 494966


Q. Can I hire a panel or luton van but a have friend drive it for me? as i dont hold a drivers licence.
A. Answer: Yes this is possible, but please note the Driver must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. can i pick up from one branch and drop off at a different one?
A. Answer: No all hire vans are to be collected from the branch and returned to the same branch after the hire period. For more information regarding van hire or any other of our services please call Martin on 0117 370 3200


Q. CAPICITY SMALL VAN NEED TO CARRY CHAIR 112X99X77
A. Answer: The dimentions of a small van is L 1800mm W 1470mm H 1300mm. For further information regarding small van hire please contact Paul on 01872 560147 or Matt on 01392 494966.


Q. is there a deposit to pay
A. Answer: Yes, for vans 3.5 tonne and smaller the refundable deposit is 150.00, vans 7.5 tonne and over the refundable deposit is 200.00.


Q. is there a deposit to pay
A. Answer: Yes, for vans 3.5 tonne and smaller the refundable deposit is 150.00, vans 7.5 tonne and over the refundable deposit is 200.00.


Q. do you have automatics
A. Answer: No all our vans have manual gearboxes


Q. can i collectand return in the evenings
A. Answer: Van hire outide the normal 8.30am to the following 8.30am can be arranged if the hire vehicle is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200 in


Q. can i pick up a 7.5 ton lorry in truro and drop off in blackpool or preston
A. Answer: We are unable to accomodate your requet as we do not have a branch in Blackpool or Preston. for more information regarding van hire please call Paul on 01872 560147


Q. is there a deposit to pay
A. Answer: Yes, for vans 3.5 tonne and smaller the refundable deposit is 150.00, vans 7.5 tonne and over the refundable deposit is 200.00.


Q. can I pick up from Bristol but drop off at another location in UK? Worcester
A. Answer: No this is not possible as we have no branches in Worcester, All hire vans must be returned to the branch of collection. please go to our web site at www.lanesselfdrive.co.uk where you will find all our terms and conditions and branch locator or call Martin on 0117 370 3200


Q. What are self store rates for Bristol?
A. Answer: For information regarding storage availability and costs at our Bristol branch please call Martin on 0117 370 3200


Q. Can 7.5 tonne lorry be taken to France?
A. Answer: No we restrict our hire vehicles to the UK mainland. For more information regarding van hire please call martin on 0117 370 3200


Q. What are internal dimensions of 7.5 ton van?
A. Answer: The internal dimensions of our 7.5 tonne van is: Length 6mtrs (19.6 ft) x Height 2.3mtr (7.5 ft) x Width 2.3 mtr (7.5 ft)


Q. where can I find your terms and conditions?
A. Answer: If you go to our web site at www.lanesselfdrive.com, then look into a van availability, at this page you will find our terms and conditions. for further information call Martin on 0117 370 3200


Q. hi do you do one way hire to margate in kent
A. Answer: No all hire vans are to be collected from the branch and returned to the branch after the hire period. For more information regarding van hire or any other of our services please call Martin on 0117 370 3200


Q. do you charge mileage or is it unlimited
A. Answer: We limit our vehicles mileage to 100 miles per day, thereafter extra mileage is charged at 10p per mile on vehicles 3.5 tonne and under and 15p per mile on vehicles 7.5 tonne and over.


Q. does the price include VAT?
A. Answer: Yes the price being shown on line includes VAT


Q. licence needed for luton van
A. Answer: A Luton van is a 3.5 tonne vehicle and can be driven on a full and valid UK driving licence.Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. What are the insurance requirements
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. Can we book a luton for 5pm on thursday 2nd August until 5pm on friday 3rd August?
A. Answer: This is possible if the Luton van is available and by prior arrangement with the branch manager, to speak to your local branch manager,for Truro call Paul on 01872 560147, for Exeter call Matt on 01392 494966, for Bridgewater call Alan on 01278 447099 and for Bristol call Martin on 0117 370 3200 in


Q. how much is the deposit
A. Answer: The refundable deposit on a 3.5 tonne vehicle and below is 150.00, deposits on 7.5 tonne vehicles and above is 200.00 and 250.00 for a minibus


Q. cancellation policy
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. When do I pay the deposit?
A. Answer: The refundable deposit can be paid when you collect the van from your local branch. Please note you can not pay the refundable deposit with a cheque. For more information regarding the refundable deposit or van hire please call Martin on 0117 370 3200.


Q. can we collect 5.00pm & bring back 5.00pm next day
A. Answer: This can be arranged given van availability and days required, please call Martin on 0117 370 3200 to dicuss this further


Q. Is the free 100 miles allowance per day?
A. Answer: Yes the 100 allowence is per day, for further information regarding van hire please call Martin on 0117 370 3200


Q. do you deliver & collect from indian queens
A. Answer: No, all our hire vans are required to be collected and returned to the branch by the nominated driver


Q. Can we collect 5.00pm &bring back 5.00pm next day
A. Answer: This can be arranged given van availability and days required, please call Martin on 0117 370 3200 to dicuss this further


Q. Is the mileage limited
A. Answer: Yes we limit our vehicles mileage to 100 miles per day, thereafter extra mileage is charged at 10p per mile on vehicles 3.5 tonne and under and 15p per mile on vehicles 7.5 tonne and over.


Q. If I've booked a van online for a specific date, what is your policy if I need to change the date?
A. Answer: If the change is made within 5 days then only a small admin fee will be charged, changes made within 72 hours will be charged as in cancellation fee stated in the terms and conditions. to discuss this further please call Martin on 0117 370 3200


Q. do you drop off and collect thanks
A. Answer: No this is not a service we provide. All hire vans are to be collected and returned from your selcted branch. If you require further information regarding van hire or any other of our services please contact Martin on 0117 370 3200


Q. Do you deliver/collect to and from St Austell?
A. Answer: For information regarding our services you can either call Paul in Truro on 01872 560147 or Martin in Bristol on 0117 370 3200


Q. Do you drop off/collect to bath please? Many thanks
A. Answer: No all hire vans are to be collected from the branch and returned to the branch after the hire period. for more information regarding van hire or any other of our services please call Martin on 0117 370 3200


Q. How Old Do You Have To Be To Hire A Van?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. is there a mileage limit
A. Answer: Yes we restrict our daily mileage allownce to 100 miles, thereafter we charge 10p per mile on vehicles 3.5 tonne and under and 15p per mile for vehicles 7.5 tonne and over.r


Q. can i drive 7.5 van on c1 licence
A. Answer: Yes the minimum requirement on your Driving licence is the C1 catagory to drive a 7.5 tonne vehicle.


Q. how much does it cost to hire the luton type van illustrated for 1 day?
A. Answer: A luton van for one day will cost 72.00, this is fully inclusive of Insurance, VAT and 100 miles. If you are looking to book this van with plenty of notice you will find great bargains on line at our web site www.britannialanes.co.uk


Q. I need a van with at least 4 seats, medium to large size
A. Answer: Other that the minibus none of our vehicles of this size have more than 3 seats. Please contact your local office for any other queries you may have.


Q. Good morning, I have a van booked for this weekend and need to add a second driver. Could you let me know if the second driver needs to be present at collection or am I able to just bring his paperwork to have his name added? Many thanks.
A. Answer: The second driver must be present with driving licence when collecting the vehicle, the additional cost is 4.99 per day


Q. do you charge millage
A. Answer: you get 100 miles per day after that milage is charged at 0.10 per mile for mini, panel and luton vehicles and at 0.15 per mile for 7.5T box vans and minibusses. Please call your local office for further information.


Q. I need to carry some gridwall racks with stock - for an exhibition. Is there any way of tying these to the sides of the Luton van to stop them moving around or tipping over? Also - what is the height of the luton van 3.5 and the width of the tail lift?
A. Answer: The Luton vehicles have securing rails in the box body to allow securing of items, Load securing ties, blankets and a sack truck can be hire from our offices.. The approximate height inside the box body is about 2 meters and the width of the tailift is approx 2.2 metres.


Q. WHAT VANS ARE AVAILABLE FOR 19.00/DAY
A. Answer: if you can book 4 weeks or more in advance on a Monday or Tueday you can rent our small vehicle from 19 per day. The further in advance you can book the better the deal. I hope this assists you but please feel free to contact our office for any further information.


Q. Is there any limit on mileage and can there be two drivers?
A. Answer: there is a 100 mile a day limit after that milage is charged at 0.10 for mini vans, panel vans and 3.5T box lutons and at 0.15 per mile for 7.5T box vans. Additional drivers can be added for 4.99 per additional driver per day. Please contact your local depot for further information.


Q. how much is it to hire a transit swb van for 6 hours on a saturday please
A. Answer: Our panel vans are avaliable to hire from 80 per day, please conatact your local depot for specific rates.


Q. Hi, what is the earliest time to collect and return please
A. Answer: Our normal hire periods are from 0830 till 0830 the next day, however the vehicle may be avaliable earlier. Please contact your local depot for more information.


Q. Good evening Do you hire Supercubes?
A. Answer: The larger vehicles that we rent are long wheel base pannel vans, 3.5T box luton vehicles and 7.5T box vans. Please see the "Our vehicle" section on our website for a paicture of these vehicles. Please contact your local depot for more information.


Q. Can I pick up at 1700 and drop off same time
A. Answer: Our normal hire periods are from 0830 till 0830 the next day, however the vehicle may be avaliable the night before. Please contact your local depot for more information.


Q. Need a van for Sunday 01 07 2012 0730 am untill 0703 pm .only require small van.can you help?
A. Answer: Our depot are only open for collecting vehicles on a Saturday. Please call your nearest depot to see what they can offer to assist you.


Q. Where is the address in Exeter
A. Answer: The address of our exeter depot is: Britannia Lanes Self Drive Hennock Road Central, Marsh Barton, Exeter, EX2 8NP, tel. 01392494966. Please ask for Matt and he will assist in any way that they can.


Q. Hello.I have to pick up a shed from plymouth,but it has a solid wooden base of 4.00metres x 2.100 and needs to sit flat on the floor along with the sides and roof.Can you give me an idea of what i need and how much it would be please.It would be sometime in the week 25th-29th june.Thanks Nigel Gully.Wellington Somerset
A. Answer: The best vehicle would be our 7.5T box vehicle which shoild be suitable for the job. You will however need to have a C1 allowance on your licence to allow you to drive this vehicle. Please contact our exeter depot for more information on this vehicle on 01392494966 and ask for Matt.


Q. do you deliver to address
A. Answer: All vehicles must be collected from our offices to allow paperwork to be completed. Please contact your local depot for any other queries you may have.


Q. Do you hire vans with a bucket lift on the back
A. Answer: No but we do hire vans with tail lifts on the rear


Q. what is the cubic feet of a 7.5 with tail lift
A. Answer: Our 7.5 tonne vehicles have a capacity of 900 cu ft or 28 cu mtr.


Q. would a motocross bike rolling chassis fit in bk ov small van
A. Answer: The dimentions of a small van is L 1800mm W 1470mm H 1300mm. For further information regarding small van hire please contact Paul on 01872 560147 or Matt on 01392 494966.


Q. Does yr 17 seater hire rate of 89, include the Collision Damage Waiver?.
A. Answer: The hire rate does not include Collision Damage Waiver, this is additional at 9.90 per day. For more information please feel free to contact your local office.


Q. Do any of your vans have seating for 4 people?
A. Answer: All panel, luton and 7.5T box vans have seating for 3 people and our mini vans have seating for 2 people. Only our minibusses can carry more people. Please feel free to contact your local office for any further information.


Q. how many cubic meters in a Luton van?
A. Answer: A Luton van will hold a volume of 18 cu mtrs or 600 cu ft.


Q. hi there can you tell me how much it would cost for a large van for the day ta
A. Answer: Our 7.5 T box vans are rented at 130 for the day. There is a 200 deposit chargeable on this vehicle. Fell free to book the van online or call one of our team on the following numbers depending on the location you are looking rent from. Bristol - 01173 703200 ask for Martin, Exeter - 01392 494966 ask for Matt, Truro - 01872 561847 ask for Paul, Bridgwater - 01278 447099 ask for Alan.


Q. does the 7.5 ton have three seats?
A. Answer: Yes the 7.5 tonne vehicle has got three seats


Q. I need to hire a Luton van for the weekend. Can I pick it up on the Friday evening at 17.00 and drop it off on the Sunday night at the same time for 130.00?
A. Answer: If the van is available you can collect at 5.00pm Friday, however all our branches are closed on Sunday so it will need to be returned on Monday morning. For further clarification,prices and availability please call Martin on 01173 703 200


Q. is there a britannia lanes in Germany?
A. Answer: There is not a Britannia Lanes branch in Germany, but if your enquiry regards moving to or from Germany that can be arranged through Britannia Lanes. For more information regarding international moves contact Angus on 01278 447099


Q. I wanted to book out a luton on a Thursday afternoon to return Friday evening is this possible and how many days would I be charged for. On your booking form it doesnt seem possible to make that type of booking?
A. Answer: This type of booking can only be arranged given a van is available by calling the branch direct and speaking to a member of staff. All our branch details can be found on our web site at www.britannialanesselfdrive.co.uk


Q. how much is the deposit on van hire
A. Answer: For Vans 3.5 tonne and under the refundable deposit is 150.00, for vans 7.5 tonne the deposit is 200.00 and for a Minibus it is 250.00


Q. Is price quoted per day or for the 2 days required?
A. Answer: If you have selected two days or more then the price quoted will be for the entire hire period, if you are still unsure please call your local branch where a member of staff will explain further. Branch contact details can be found on our web site at www.britannialanes.co.uk


Q. Do you hire out mini buses
A. Answer: Yes we do hire mini buses from our Truro branch and our Exeter branch. if you wish to contact them for more details, for Truro call Paul on 01872 560147 or for Exeter contact Matt on 01392 494966


Q. What paper work do I need
A. Answer: We require your plastic driving licence and papercounterpart and a utility bill with the same addess as your licence to prove address. Please call your local depot for further information.


Q. is there a deposit on the 7.5 tonne plse
A. Answer: Yes the refundable deposit on our 7.5 tonne vehicle is 200.00


Q. transit van miles per gallon
A. Answer: A transit van will average around 20 miles to a gallon of fuel, but this will be dependant on load,driving conditions and driving technique.


Q. do you sell moving equipment, boxes, furniture protectors etc.
A. Answer: Yes all our branches hold stocks of moving aids at very competitive prices, please call into your nearest branch and speak to a member of staff who will help you with all your moving requirements.


Q. approx how much will it cost to fill up a 7 ton lorry & how far will i get on a tank full?
A. Answer: A 7.5 tonne Iveco has a tank capacity of 115 litres (25.5 Gallons), when full it will average 12/15 miles to the gallon, the cost will be dependant on fuel cost per litre paid and distance will depend on driving methods and weight on vehicle


Q. want to hire a van for 1 day a Saturday but the website wont accept it. what would be the cost?
A. Answer: Please call your local depot for prices and avalability. all our branch`s contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. How much would a small transit van cost for one days hire. Liam
A. Answer: For our best prices and to see our range of van hire vehicles please visit our web site at www.lanesselfdrive.co.uk


Q. What is the largest self drive van you do
A. Answer: Our largest self drive van is the 7.5 tonne, please note you require the minimum of a C1 catagory on the drivers licence. visit our web site at www.lanesselfdrive.co.uk for some great deals on our 7.5 tonne van and all other vans


Q. Hi how many 7.5t do you have in Bristol? Regards
A. Answer: We have one 7.5 tonne vehicle based in Bristol but many more throughout the business which we call on in the event of more being booked for the same period


Q. Hi, Can I pay cash on collection and is there free car parking available at or near your premises?
A. Answer: Yes cash is acceptable for the refundable deposit and all our branches offer free on site customer parking


Q. If i pick up a van from exeter and return it to truro, what is the addictional cost?
A. Answer: I am sorry to say at this present time we can not accomadate the collection of vans from Exeter to be dropped off in Truro, all vans must be returned to the branch of collection by the hirers authorised driver.


Q. do you charge extra for collision damage waiver
A. Answer: The insurance excess on our 3.5 tonne & 7.5 tonne vans is 800.00, but for an extra 9.90 per day this can be waivered down to 150.00


Q. we are moving to Scotland. We would therefore be wanting to hire a van one-way only - can you accommodate?
A. Answer: Unfortunatly we have no van hire depots in Scotland so we can not accommodate your request.


Q. I havr sent both parts of my licence to DVLA for renewel, i have no other photo id can I still hire a vehicle
A. Answer: We can only hire a vehicle to you if you have both parts of your driving licence and you have a supporting utility bill confirming the address on the licence. If you have an old style paper licence we would need to see a copy of your driving licence confirming your identity. For further information please contact your local office.


Q. milage cost
A. Answer: milage costs on the mini, panel and luton vans after 100 miles are 10 pence per mile and 15pence per mile on 7.5Tbox vans and mini buses. For further information please contact your local office.


Q. Please could you give me the approx internal measurements for cargo space in the small van thanks, Jane
A. Answer: The small vehicle measures Width 1.4 mtr, Length 1.8 mtr and Height 1.3 mtr.


Q. additional mileage cost
A. Answer: All our hire vans come with 100 free miles included in the hire cost, excess mileage is charged at 10p per mile for vehicles 3.5 tonne and under, 15p per mile for vehicles 7.5 tonne and over.


Q. Does the van be collected and returned at other times of the day eg 5pm to 5pm the next day?
A. Answer: Van hire is normaly from 8.30 am day of collection until 8.30 am day of return, times outside the normal can be arranged given van availability and could incur a extra charge for insurance purposes. please call your local branch to discuss this option in greater depth..


Q. what is the capacity of the luton van
A. Answer: A luton van has an internal length of 3.1 mtr, width of 1.9 mtr and height of 2.0 mtr, a payload of 1250 kg with a volume of 18 cu.mtrs or 600 cu.ft


Q. i'd like to hire a van for a day - is there somewhere I can leave my car?
A. Answer: Yes all our branches offer on site customer parking, please call your local branch for van prices and avalability.


Q. would like to hire a 7.5 tone lorry would we be able to collect from one branch and leave at another, one way hire??
A. Answer: This is not the normal conditions in which we hire out our vehicles but if this can be arranged, given branch locations and van availability you will need to call your local branch to discuss this further with our staff. all branch contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. hi would it be possible to hire a luton van from truro at 17.00 hrs on 05/04/12 and return at 17.00hrs on 07/04/12 as because of the bank holiday you are closed on friday morning so i was hoping to move my furniture over the friday and saturday
A. Answer: Please call Paul on 01872 561847 to check avaliability for you requested dates and times.


Q. opening times
A. Answer: Please visit our web site at www.lanesselfdrive.co.uk where you will find the operating hours of your nearest branch.


Q. do you hire sack trucks
A. Answer: Yes we hire Sack Trucks, Blankets, securing Ties and Piano wheels. Please contact your local branch to pre-reserve these items so that they are ready when you collect your hire vehicle.


Q. later pick up times
A. Answer: Please go to our web site at www.lanesselfdrive.co.uk click on the branch nearest your location and you will find their operating hours.


Q. how much is one days hire
A. Answer: please enter your requirements onto our web site to obtain a rate for a days rental of your chosen vehicle, alternatively call your local office for a rate.


Q. what is the excess? and can i pay to reduce it to minimum?
A. Answer: The Insurance Excess is 500.00 but with a payment of 9.90 per day this can be reduced to 95.00. To view all our terms and conditions please visit our web site at www.lanesselfdrive.co.uk


Q. what are the load capacities for the panel and luton vans
A. Answer: A long wheel base panel van has a Payload capacity 1200-1500kg and a Luton van has a Payload capacity of 1200-1600kg


Q. What documents do I need to bring when I collect the vehicle
A. Answer: 1) Driving Licence : Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence. 2) Photo id: photocard type licence or passport and 3) Identification : All hirers/drivers must be able to produce a recent utility bill or bank statement dated within the last 3 months. If the vehicle was booked on line please bring The Rental Document, The rental voucher must be presented when picking up your rental vehicle. We cannot be held responsible for rentals rejected if a voucher is not presented. You should retain your rental documents for a minimum of 28 days after returning home.


Q. upgrade to 7.5
A. Answer: Given van availability you can upgrade to a larger vehicle and pay the difference, please call your local branch to ascertain wether the larger van is available. All branch contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. do you need a deposit if so how much is it
A. Answer: For vans 3.5 tonne and smaller the deposit is 150.00, vans 7.5 tonne and over the deposit is 200.00.


Q. require quote for hire of 7.5t box van with tail lift 2 days hire.Will be doing approximately 400 miles.
A. Answer: A 7.5t box van for two days will cost you 230.00 to hire and includes 200 free miles, excess milage is charged at a rate of 15p per mile. for further information regarding van hire please contact your nearest branch, all our branch details can be found on our web site at www.lanesselfdrive.co.uk


Q. Could you please give me a rough quote for fuel taking Luton box van from Devon to Cumbria
A. Answer: With normal driving a Luton van will average 20 miles to the gallon, times that by the amount you are paying for diesel and times that by the distance you are going to travel, the answer should be your cost for that journey.


Q. Do you need some sort of deposit , if so can i have details
A. Answer: For vans 3.5 tonne and smaller the deposit is 150.00, vans 7.5 tonne and over the deposit is 200.00.


Q. deposit
A. Answer: For vans 3.5 tonne and smaller the deposit is 150.00, vans 7.5 tonne and over the deposit is 200.00.


Q. Is 122 the full price or are there additional charges? Thanks
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance,VAT and 100 miles. As normal any fuel used needs to be replaced.


Q. Size of your transit vans please
A. Answer: Internal sizes, Length 3.2mtr (10.5Ft) x Height 1.85mtr (6ft) x Width 1.7mtr (5.5Ft) all our van fleet details can be found on our web site at www.lanesselfdrive.co.uk


Q. can i hire a panel van for just one day as only moving 500 meters up the road would like the van on the 31/3/12 at 0830 can bring back at 1700 on same day? will pick from truro
A. Answer: Allthough the vehicle will be on hire to you for a 24 hour period you can return it early if that suits your requirements. please call Paul at the Truro branch to reserve the vehicle and further information on 01872 561847


Q. how is fuel charged
A. Answer: When the vehicle is collected the fuel level is agreed and recorded, when returning the vehicle the fuel level must be back to that agreed level or re-fueling costs will be incurred


Q. can you pick up the night before
A. Answer: You can if the van is available the night before, please note a small fee is required for the extra nights insurance, please call your local branch for more details.


Q. how much is security deposit?
A. Answer: For vans 3.5 tonne and smaller the deposit is 150.00, vans 7.5 tonne and over the deposit is 200.00.


Q. Hi, I've just booked a van and paid for it but i only paid for the van hire. When will you take the deposit? Thanks
A. Answer: The Refundable deposit is required when the van is collected from the branch


Q. Is the insurance on your vehicles fuuly comprehensive or third party only? Your terms state third party but the answer to one of the questions states fully comprehensive?
A. Answer: Our Insurance cover is fully comprehensive in line with our complete customer care service.


Q. When we book a vehicle say for a move on a friday can we collect the vehicle late on the Thursday
A. Rentals are normally from 8.30AM till 8.30AM the next day. However if the vehicle is avaliable the night before this can be arranged for an additional cost. Please contact your local depot for more information.Answer:


Q. can you drop back on a sunday morning and pick up on a thurs eve
A. Answer: vehicle rentals are normally from 0830 in the morning. Some of our depots have the facility for a sunday drop off. Please contact your local depot for more information.


Q. can u tell me the hire price of a 7.5 ton van hire for april 3rd till 5th form cornwall to west sussex and bk again please and a rough idea of fuel cost ty
A. Answer: If you book online today you can hire a van for 135 for 2 days, this price will increase the closer it is left to the date to book. The fuel for the return journey would be in the region of 200. Please contact Paul at our Truro office for further information.


Q. I have 2 dr10s (drink driving) on my licence from over ten years ago. Clean license scince then, is this a problem?
A. Answer: DR10 convictions are considered spent after 11 years but we would have to refer this to insurers to be certain. Please contact your local office for more information.


Q. internal dimensions of panel van?
A. Answer: The internal dimensions of a Panel Van are as follows: Length 3.2mtr (10.5ft) x Height 1.85mtr (6ft) x Width 1.7mtr (5.5ft) and payload 1400 kg.


Q. Can you take out comprehensive insurance for this van. I have clean licence and full no claims on my own vehicles.
A. Answer: The insurance policy included is a fully comprehensive policy but carries a 500 excess which can be reduced to 95 by paying an additional 9.90 per day. The only exception to this is theft which carries an excess of 1000. For further information please contact your local depot.


Q. Is there any problem taking a 7.5T van across to France on a Ferry?
A. Answer: if the 7.5 tonne vehicle is one of our hire vans then we do not allow our vehicles outside the uk mainland, please visit our web site at www.lanesselfdrive.co.uk to view all our van hire terms and conditions


Q. how much extra for bringing back 16.00 hrs
A. Answer: If this relates to a van which should be returned at 8.30am that same day but you wish to return it at 4.oo pm then you will be charged an extra day if the van is available, please contact the branch in question to request further information.


Q. If I hire a van from truro would I be able to drop it of in surrey?
A. Answer: No this is not possible as we have no branches in Surrey, All hire vans must be returned to the branch of collection. please go to our web site at www.lanesselfdrive.co.uk where you will find all our terms and conditions and branch locator


Q. i only want a van for one day
A. Answer: To get the best prices on van hire go to our web site at www.lanesselfdrive.co.uk, here you can book on line and get some great discount prices or find the number of your local branch and call them direct.


Q. medical 1 year licence
A. Answer: I am unsure what question you are asking, Please resubit the question or contact your local office for further information.


Q. mpg
A. Answer: Please expand on the question or supply the vehicle type


Q. opening hours
A. Answer: Our offices are open from 8am to 5.30pm monday to Friday and Saturdays 8am to 12o'clock at Truro and Exeter and 8am to 4pm at Bridgwater and Bristol.


Q. insurance
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance


Q. Can I collect van from one depot and return to another depot near my new house? Would that cost the same as prices quoted on website?
A. Answer: we do not offer one way rentals on our vehicles, all vehicles must be returned to the renting depot at the end of the rental period. Please call your local office for nay further information you require.


Q. I need 60-80 sq ft of storage for about 6 months. Where is the nearest to Totnes and how much would that be? Thanks
A. Answer: The nearest storage facility to Totness is our Exeter depot. Please call John on 01392 494966 for the storage rate and any current offers.


Q. Where is your storage
A. Answer: We have storage facilities in Bristol, Bridgwater, Exeter and Truro. Please call your local depot for any further information you require.


Q. Can we ratchet poles onto the roof of a 7.5 tonne lorry? or do you hire out roof racks? Thanks
A. Answer: Fistly We do not hire roof racks. And secondly a 7.5 tonne vehicle is not designed to have roof bars fitted to it.


Q. what is the latest time to pick up a vehicle
A. Answer: Vans are hired in periods of 24hrs, from 8.30am on the day of collection untill 8.30am the day of return,collection times outside this time frame can be arranged given van availability but will require the hirer calling their local branch to arrange all our branch contact details can be found on our web site at www.lanesselfdrive.co.uk. Please also note extra costs could be incurred for extraordinary van hire arrangements.


Q. price per mile
A. Answer: there are 100 miles each day with all of our vehicles. Should you go over this additional miles are charged at 10pence per mile for Panel and Luton vehicles and 15 pence per mile for the 7.5T box Van. Please call your local office for any further information you require.


Q. Hi, Is it possible to leave my car onsite when I pick up the van and collect my car when I drop the van off? Thanks, Phil
A. Answer: All of our depots have parking on site for our self drive customers. Please call your local depot for any further information that you may require.


Q. hi can i cancel my van
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. can i pick up in afternoon
A. Answer: Rentals are normally from 8.30AM till 8.30AM the next day. However if the vehicle is avaliable the night before this can be arranged for an additional cost. Please contact your local depot for more information.


Q. Price per mile
A. Answer: there are 100 miles each day with all of our vehicles. Should you go over this additional miles are charged at 10pence per mile for Panel and Luton vehicles and 15 pence per mile for the 7.5T box Van. Please call your local office for any further information you require.


Q. Can I pick up on Sat am and return Sat evening?
A. Answer: Yes this is possible at some of our branches but not all, please contact your local branch to enquire about their Saturday office hours. All branch contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. do i need a deposit
A. Answer: The deposit on Panel and Luton vehicles is 150 and 200 on 7.5T box vans. Should you require any further information please do not hesitate to contact your local office


Q. pick up time
A. Answer: Normal collection times for vehicles are from 0830 Monday to Saturday. Should you require a different collection time please call your local office for further information on avaliability.


Q. Can I pick up at 0930 and return 0930 the next day?
A. Answer: Rental Periods are normally from 0830 to 0830 the next day but please call your local office as this may be avaliable for a small additional fee.


Q. how old do i have to be?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. Drivers must not have had their drivers licence suspended for 3 months during the past year, or 6 months during the past 3 years, or have more than 6 points on the licence.


Q. if I cancel a booking is there a cancellation fee
A. Answer: As per our terms and conditions: All cancellations must be submitted in writing or by email to the relevant branch. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given.


Q. If I wish to hire two of the smaller vans, do I have to pay the deposit of 150 twice?
A. Answer: Yes the refundable deposit would be for each individual vehicle.


Q. We would be driving to London and back Is there a mileage charge? Is this + VAT? What are the insurance requirements and or costs? Any other cost implications.
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance, VAT and 100 free miles per day. If you incur extra mileage over the free 100 miles per day then this is charged at a rate of 10p per mile on vehicles 3.5 tonne and under or 15p per mile for vehicles 7.5 tonne or over. Other costs that could be implicated would be at your request if for example you decide to take up the Insurance Excess Waiver @ 9.90 per day which will reduce the Insurance excess from 500.00 to 95.00, or you add extra drivers for example. Refundable deposits of 150.00 for vans 3.5 tonne and under or 200.00 for vans 7.5 tonne and over are payable on or before van collection. All our terms and conditions can be found on our web site at www.lanesselfdrive.co.uk.


Q. What does the price of the van hire include?
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance, VAT and 100 free miles.


Q. im wanting to move from london to williton somerset how much woul this cost me
A. Answer: Dear Linda, Thank you for your enquiry. Please look at our removals price guide calculator at http://www.britannialanes.co.uk/quote.php this will give you a guideline. Please feel free to call our local office at Bridgwater on 01278 447099 where we will be please to assist you.


Q. can i take youy vans to france
A. Answer: No our vans are for use within the UK mainland only.


Q. do any of your vans have a towbar fitted?
A. Answer: No none of our vans come with towbars fitted


Q. where in bristol are you.
A. Answer: We are situated on the Bath Road in Brislington opposite Bristol Honda and near the park and ride. Our post code is BS4 5NL


Q. do u do european rwntal?
A. Answer: we do not offer our vehicles for rental into europe. Please contact your local office for any further information.


Q. do u hire out 12 seater mini buses
A. Answer: Please contact your local depot for more information


Q. can i collect the van locally
A. Answer: By visiting our web site at www.lanesselfdrive.co.uk you can view the location and contact details of all our branches who operate van hire.


Q. do you provide fully comp insurance?
A. Answer: Britannia Lanes Self Drive rental rates are fully inclusive of third party insurance


Q. fuel usage
A. Answer: Vans should be returned after your hire period with all fuel used being replaced in full,


Q. how much is it for 7.5 tonne luton on the second severn crossing?
A. Answer: The toll on the first and second Severn Bridge for vehicles above 3.5 tonne is 17.20.


Q. do you do one way hire
A. Answer: No, the van is required to be returned to the branch in which it was collected.


Q. what deposit is required
A. Answer: Refundable deposits are 150.00 for vans 3.5 tonne and under, 200.00 for vehicles 7.5 tonne and over. All costs, terms and conditions can be found on our web site at www.lanesselfdrive.co.uk


Q. what deposit is required for this vehicle
A. Answer: Refundable deposits are 150.00 for vans 3.5 tonne and under, 200.00 for vehicles 7.5 tonne and over. All costs, terms and conditions can be found on our web site at www.lanesselfdrive.co.uk


Q. do you do one way hire?
A. Answer: No, the van is required to be returned to the branch in which it was collected.


Q. Is insurance cover included and whatis covered?
A. Answer: Yes insurance is included on a third party basis.


Q. what is the depoist for this van
A. Answer: Refundable deposits are 150.00 for vans 3.5 tonne and under, 200.00 for vehicles 7.5 tonne and over. All costs, terms and conditions can be found on our web site at www.lanesselfdrive.co.uk


Q. Are any of your vehicles automatic transmission?
A. Answer: All of our vehicles have a manual transmission. Please contact your nearest office for any further information.


Q. insurance
A. Answer: standard insurance is included with the move and the excess is 500. This can be reduced to 95 by paying 9.90 per rental day. For more information please contact you nearest office.


Q. is there a mileage clause?
A. Answer: the mileage allowence on our vans is 100 miles per day, excess mileage on vans under 7.5 tonne is levid at 10p per mile and vans 7.5 tonne and over is levid at 15p per mile


Q. i need a van from 5pm fri until 5 pm sat is this still classed as a 1 day hire ?
A. Answer: As you are aware our normal hours for hiring vans is 8.30am - 8.30am, by hiring a van outside these hours cuts across two days, but if a van is available for your requested hours this could be accomodated, please call your local branch to discuss this further. all our branch contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. If the moving date changes can I move my booking??
A. Answer:


Q. what is the cost for a 3.5 ton van
A. Answer: The cost depends on avaliability and how far in advance you book. Please look at our website http://lanesselfdrive.com/ and enter your selected depot, type of vehicle and dates you are looking for and you will be provided with a rate immediatly for online booking.


Q. can we hire a van from evening to evening?
A. Answer: As you are aware our normal hours for hiring vans is 8.30am - 8.30am, by hiring a van outside these hours cuts across two days, but if a van is available for your requested hours this could be accomodated, please call your local branch to discuss this further. all our branch contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. can i drive a 2 ton truck with a normal car license
A. Answer: Please check your driving licence which will show the clasification of vehicles you can drive with your licence.


Q. I am 23, I have been driving for four years and have a clean licenece.
A. Answer: Yes you can hire a van if you are under 25, have held your licence for over 1 year and it is clean although this will be subject to a young drive surcharge. Please contact your local office for further information.


Q. Can i hire a van as i'm 24 years old. No points and licence held for 6 years.
A. Answer: Yes you can hire a van if you are under 25, have held your licence for over 1 year and it is clean although this will be subject to a young drive surcharge. Please contact your local office for further information.


Q. Can we hire a luton van from evening to evening for 24 hours rather than morning to morning? Many thanks
A. Answer: As you are aware our normal hours for hiring vans is 8.30am - 8.30am, by hiring a van outside these hours cuts across two days, but if a van is available for your requested hours this could be accomodated, please call your local branch to discuss this further. all our branch contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. Can we hire a van on a Sunday
A. Answer: Unfortunatly our office are not open on a Sunday. Please call your local office for more information on alternative options for you.


Q. C1 allowance
A. Answer: Please expand on your question to allow us to give you the required information, or visit our web site at www.lanesselfdrive.co.uk where you will find all our terms and conditions


Q. driving license
A. Answer: Please expand on your question so that we can help you.


Q. how old do you have to be to drive the 7.5 tonne truck
A. Answer: As long as you hold a C1 allowance the minimum age to drive the 7.5T box van is 25, however it may be possible to reduce this in certain circumsatnces. Please call your nearest office for further information.


Q. How many seats are there in the 7.5ton lorrys? Thanks
A. Answer: There are 3 seats in the 7.5T box vehicle. Please call your loacal depot for any further information.


Q. How much is the deposit?
A. Answer: The deposit on a 3.5 T luton vehicle is 150 and 200 on a 7.5T box van. Please call your local depot for any further information.


Q. What are the dimensions of the smallest van please?
A. Answer: please use the link to look at the dimension of our vehicles: www.lanesselfdrive.com/vehicles.php , please contact your nearest office for any further information.


Q. do you supply blankets and trollys
A. Answer: These are available to hire at your local depot please call for rates.


Q. how much is the deposit?
A. Answer: The deposit is 150 for Panel and Luton vans and 200 for the box 7.5Tonne vehicle. Please contact your local depot for more information.


Q. Are your panel vans short or long wheelbase?
A. Answer: The panel vans are long wheelbase High top vehicles. Please call your local depot for any further information.


Q. is the deposit taken on a credit card number or taken out of the bank ?
A. Answer: The deposit can be taken on a creit card but a 2.5% surchage is levied and this is non refundable. If it is taken on a debit card the is no surcharge but the money will be taken from your acount.it card.


Q. If I picked up a Luton van up at the end of the day Friday, would I still be charged for a full day? I am moving on the weekend of the 3rd December, and want to make a early start so did not want to be picking the van up on the saturday morning.
A. Answer: It is possible to Hire a vehicle from the night before for an additional cost to the day rate if it is free. Please can you call your local office for further information.


Q. Do you offer one way hire?
A. Answer: No, all vans hired must be returned to the branch where collected. Please visit our web site at www.lanesselfdrive.co.uk to find our van hire terms and conditions.


Q. I want to hire a small van with tail lift. I need it from friday evening until Saturday afternoon only.
A. Answer: please contact the relevant office and they will try to assist you, alternatly email a contact number and the branch you are looking to hire from and we will call you.


Q. is there a deposit
A. Answer: there is a deposit of 150 to pay on Panel vans and 3.5T transit lutons and 200 of 7.5T box vans. This is refunded when the vehicle is brought back in the same condition it was rented out. For any other queries please call your local depot.


Q. What is the approx fuel consumption of the 7.5 ton truck in mpg
A. Answer: Driven in the correct manner and averaging the usage between motorway and town you will get approx 15 mpg.


Q. is there a deposit to pay?
A. Answer: there is a deposit of 150 to pay on Panel vans and 3.5T transit lutons and 200 of 7.5T box vans. This is refunded when the vehicle is brought back in the same condition it was rented out. For any other queries please call your local depot.


Q. can I change times of hire?
A. Answer: Standard times to pick up and drop of hire vehicles are 8.30am, times can be changed with the agreament of the branch manager and availability of the van. Please note that extra costs could be incurred for changing pick up or drop off times, please talk to your local branch for more details.


Q. Do you provide one way hire?
A. Answer: No. the hired vehicle must be returned to the branch hired from


Q. how mant litres does a 7.5 tonne lorry take to fill up
A. Answer: A 7.5 tonne Iveco Eurocargo has a fuel tank capacity of 115 litres.


Q. can i get my money back if i cancel?
A. Answer: All cancellations must be submitted in writing or by email to the relevant branch. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. do you hire coal lorries
A. Answer: No , we hire various vehicles but not coal lorries


Q. do you do one way
A. Answer: No, all vans hired must be returned to the branch where collected. Please visit our web site at www.lanesselfdrive.co.uk to find our van hire terms and conditions.


Q. do you hire a 7.5 for half a day
A. Answer: All hire periods are 24 hours or multiples of, from 8.30am day of hire untill 8.30am on day of return, and charges are also calculated at a daily rate. However customers who so wish can return vehicles early within the branch opening hours but please note there is no refund for an early return.


Q. hello, I have to take a double bed and mattress plus a single bed mattress somewhere ( in the Penzance area) can you let me know what size of van I will require and the cost for the day? Do you hire vans for half a day? Many thanks Jerry
A. Answer: Hi Jerry, You should only need a panel van for what you have described. We only offer full day hires at 60 per van for the day, however if you book online 4 weeks in advance you can get a vehilce of this size for 29 for the day. Please call Paul on 01872 561847 for more information.


Q. I would like to book a Luton Van at the Weekend rate from Friday 28th at 4.30pm to return Monday 31st 8.30am. the online booking system does not appear to do this. do I have to ring you to do this.
A. Answer: Our online booking service will only allow reservations from 8.30am the day required to 8.30am on the day of return , however you can telephone your local branch to make your weekend booking given van availability. Branch contact details can be found on our web site at www.lanesselfdrive.co.uk


Q. Can I collect and return the van at 12.00 noon.
A. Answer: Daily rentals are from 8.30 AM to 8.30AM the next day, pick up can be later but return is always due by 8.30AM.


Q. Do I Need a Taco?
A. Answer: neither the Panel van nor the 3.5T luton vehicles are fitted with Tachographs. The 7.5T box van is but if you are hiring the vehicle for private non commercial use there is no requirement to use it. Please ensure that you have the correct licence to be able to drive this vehicle.


Q. can i put another driver on thehire
A. Answer: Yes you can for an extra fee of 5.00 per driver per day. Please note all drivers must appear in person at the branch of hire with their valid driving documentation


Q. What are the Bristol branch opening hours?
A. Answer: Monday - Friday 8.30am to 5.30 pm and Saturday 8.30am to 4.00pm. Sunday we are closed


Q. is there an age limit to hire a van?
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months. It is the driver's responsibility to ensure that he/she has the appropriate driving licence.


Q. Just checking Bristol branch is the one on the Bath Road near McDonalds and park and ride. Thanks
A. Answer: Yes the Bristol branch is situated on the main Bath road just before McDonalds if you are outward bound opposite Bristol Honda.


Q. Is there an insurance excess and if so what would this be for a long wheelbase Panel Van, please?
A. Answer: The insurance excess on a Panel van is 500.00 but for an extra payment of 9.90 per day hired we can reduce that to 95.00.


Q. do you transport small loads Truro to London? If so how much do you charge and do you deliver on Saturdays? Delivery address is second floor flat. Would you be able to deliver to the flat?
A. Answer: I have asked John from our cornwall office to email you direct over this, please call 01872 560147 for any further information.


Q. do u have to pay a deposit for the van as well as hire price
A. Answer: Yes as with most van hire companies a refundable deposit is required when hiring a van.


Q. do you have one way rental option?
A. Answer: Sorry to say we do not have one way hire, the hired vehicle must be returned to the branch from where it was collected.


Q. do you have vehicles with towbars
A. Answer: Our vehicles are not fitted with Tow bars. Please call the office for any further information you require.


Q. RENTAL FOR 7.5 TRUCK FOR 24 HOURS
A. Answer: The normal rate for a 7.5 Tonne vehicle is 135 per day from 8.30 am to 8.30 am the following day. Discounts can be gained by booking online in advance. Please contact your local office for any furthe information required.


Q. How much is the 24hr rental period for a 7.5 ton?
A. Answer: The normal rate for a 7.5 Tonne vehicle is 135 per day from 8.30 am to 8.30 am the following day. Discounts can be gained by boking online in advance. Please contact your local office for any furthe information required.


Q. change times
A. Answer: Rentals are from 8:30 to 8:30 the next day. Should you wish to change your booking then aAll amendments must be submitted in writing or by email to the relevant branch. Amendment notification must be made more than 72 hrs prior to the commencement of the vehicle rental. An administration charge of 5 will be made per amendment plus any difference between the new daily rental rates.


Q. price of luton van hire
A. Answer: a days hire of a Luton van will cost 72.00. inclusive of VAT, insurance and 100 miles. for further information regarding van hire please contact your local branch, details can be found on our web site at www.lanesselfdrive.co.uk


Q. is there a mileage charge
A. Answer: Yes, we provide an allowence of 100 miles per day on our vehicles, any mileage used over that allowence is charged at 10 pence per mile. All our terms and conditions can be found on our web site at www.lanesselfdrive.co.uk


Q. what documents do i need
A. Answer: To drive our hire vehicles, the driver/drivers is/are required to appear at the branch of hire with their 1) paper driving licence, 2) picture card id licence or passport and 3) a current utility bill. If you require further information regarding van hire please call your local branch, details to be found on our web site www.lanesselfdrive.co.uk


Q. what documents do I need when I collect a van
A. Answer: The driver/drivers each need to bring with them their 1) paper licence, 2) picture id which could be their plastic card licence or passport and 3) a resent utility bill


Q. price of luton van hire
A. Answer: 24 hour hire of a Luton van including vat and insurance starts from 72.00 where available


Q. want to pick up and drp at midday - does this remain a 2 day hire from Sat - Mon?
A. Answer: Given there is availability and there has been a prior arrangement with your local branch it is possible to hire a vehicle from midday to midday, however if it is midday Saturday to midday Monday this could be counted as a three day hire. Please call your local branch to discuss in greater depth.


Q. will a 3.5t panel van be large enough to fit normal size wardrobes,a washing machine and a double bed in
A. Answer: The internal measurements of a 3.5 t Panel van is 3.2 meters long, 1.85 meters high and 1.7 meters wide. it has a capacity of 10 cu meters. From the discription of the goods to be carried I would say the Panel van would suit your requirements but please use the meaurements I have given you to check prior to booking. for further information please call your local branch.


Q. what happens if I cancel at short notice?
A. Answer: If you cancel at short notice then you will be subject to charges as follows: Amendments: All amendments must be submitted in writing or by email to the relevant branch. Amendment notification must be made more than 72 hrs prior to the commencement of the vehicle rental. An administration charge of 5 will be made per amendment plus any difference between the new daily rental rates. Cancellations: All cancellations must be submitted in writing or by email to the relevant branch. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days.


Q. Have you got anything re a luton box van for hire tomorrow and friday in the exeter area
A. Answer: Please call John tomorrow on 01392 494966 to see what availability we have.


Q. tow bar?
A. Answer: Our vehicles are not fitted with Tow bars. Please call the office for any further information you require.


Q. May I take the vehicle abroad?
A. Answer: The vehicles are only for use in the UK. Ple3ase call your nearest office for any further information you require.


Q. Internal size luton van
A. Answer: the internal dimentions are roughly 3.1 long x 2.0 high x 1.9 wide, please look at the website for further dimention or call the office for any further information.


Q. is deposit refundable
A. Answer: Assuming that the van is brought back in the same condition as it was rented out and full of fuel you would receive a full refund. Please contact our offices for any further information.


Q. Can I pick up a truc at 5pm ten return it 5pm next day - will this be 1 day or 2?
A. Answer: Normal rentals are from 8.30 am to 8.30 am so this would normally be a 2 day rental, please contact you local office as we may be able to offer an alternative option for you dependant on the dates you require.


Q. do your vans come with tow bars, as i will need to tow my caravan in my move
A. Answer: Unfortunately our vehicles do not come with tow bars.


Q. HOW MUCH IS THE DEPOSIT?
A. Answer: The Deposit on the vehicles are 150 for transits and Luton vehicles and 200 for the 7.5T box Van. Please call for any further information you require.


Q. if i booked a luton for one day how much would it cost
A. Answer: A luton van will cost 72.00 per day but if you book in advance at our web site www.lanesselfdrive.co.uk you can find some bargain prices.


Q. can i hire a van from truro and return it to bridgwater
A. Answer: Sorry to say at this present time we can not accommodate your requirements, the van must be returned by the nominated driver to the branch hired from.


Q. DO YOU HIRE 7.5 TON BOXBODYS OUT FOR 10 TO 14 DAYS FOR INTERNATIONAL TRAVEL (WITHIN THE eu)
A. Answer: I am sorry to say but due to restrictions placed upon us we do not hire our vehicles for use outside the UK mainland.


Q. do you have age limits for driver.
A. Answer: Drivers must be between 25 and 75 years of age and able to produce a full, valid, UK driving licence held for at least twelve months.


Q. Can i book the van from 12.00 on the 17th August and return at 12.00 on the 19th August?
A. Answer: This is possible given van availability, to discuss further please call your local branch to talk to one of our Self Drive staff. All our branch contact details can be found on our webb site at www.lanesselfdrive.co.uk


Q. Need luton van with overhead storage and tail lift, to pick up 21st august,early evening,drive to chesterfield for house removal returning to exeter on 22nd august
A. Answer: Unfortunatly we do not open on a Sunday but if you call Matt on 01392 49


Q. If I book a Luton Van for 7 days as from 19th October. What is the cost to me if I need to cancel it or chaneg the dates ?
A. Answer: for the best price on this van hire you can visit our web site on www.lanesselfdrive.co.uk. you will also find our cancellation details. if cancelled more than 72 hrs prior to the date your rental refund will be less 30%, if less than 72hrs but more than 24hrs your refund is less 60% and if less than 24hrs no refund is given.


Q. need hire for a saturday only in exeter, dad driving will need from 9am til 5pm only? luton van with tail lift for moving house, is this possible
A. Answer: If you call Matt on 01392 494966 he will discuss your requirements with you.


Q. We need a Luton van to move from Chacewater to Coverack...the ideal for us would be to collect the van at the end of the day on 10.8.11 and return at the end of the day on 11.8.11. Is this possible...and cost of this?? Tom Harman
A. Answer: Tom can you please call Paul on 01872 561847, who will discuss your requirements with you.


Q. Do you hire out blankets with vehicles
A. Answer: Yes we hire out Blankets, sack trucks, ties and piano wheels, please call your local branch to check for availability and prices. All branch details can be found on our web site at www.lanesselfdrive.co.uk


Q. Have you a 7.5 ton with a tail lift?
A. Answer: We have 7.5 tonne vehicles available to hire at our Bristol, Exeter and Truro branches, to check availability and prices please go to our web site at www.lanesselfdrive.co.uk where you can view online or find the details of our branches and call one of our self drive operatives.


Q. can I collect a van in truro and drop it into exeter
A. Answer: I am sorry to say that at the present time we do not offer this service, vans must be returned to the branch hired from.


Q. can i drop my van off before -0830
A. Answer: Most of our locations are open from 8am or earlier, please call your local office for more information.


Q. Can I collect a van in Exeter and drop it into Truro?
A. Answer: I am sorry to say that at the present time we do not offer this service, vans must be returned to the branch hired from


Q. Can I pick up van later in afternoon
A. Answer: Van collections that do not fall within our normal hire period can be arranged if a vehicle is available by calling your local branch and discussing your requirements with one of our Self Drive personnel. All our branch`s contact details can be found on our web site at www.lanesselfdrive.co.uk.


Q. car transporter
A. Answer: Unfortunately we do not rent car transporters. For a full list of our van hire fleet please go to our web site at www.lanesselfdrive.co.uk. Vehicles can be reserved on the same site. If you require further information regarding van hire or any other of our services please call your nearest branch who`s contact details can also be found on our web site.


Q. Can I collect the vehicle late afternoon the day before
A. Answer: Yes this can be arranged by contacting your local branch who`s details can be found by visiting our web site at www.lanesselfdrive.co.uk.


Q. does price include VAT?
A. Answer: The price includes VAT and Insurance.


Q. can I bring the van back during the afternoon, instead of by 8:30am and does this effect the price?
A. Answer: The hire period is 24 hours but can be returned anytime within this period during office hours. Out of hours return is possible at Truro and Exeter only. There is no discount for an early return. Please call your local depot for further information.


Q. can i leave a vehicle with you while hiring the van
A. Answer: All of our sites offer parking for clients vehicles. Please call your local depot for any further information


Q. does price include vat
A. Answer: Yes the price includes VAT and insurance.


Q. Mileage limit
A. Answer: The mileage is limited to 100 miles per day after that it is charged at 10pence per mile for pannel and luton vans and at 15p per mile for 7.5T vans. Please call your local office for any further information you may require.


Q. how much is excess milage costs
A. Answer: On vehicles 3.5 tonne and under we charge at the rate of 10 pence per mile, vehicles 7.5 tonne and above we charge at a rate of 15 pence per mile.


Q. How big is the Luton on the Luton Van?
A. Answer: the dimensions on the luton are on the website here: http://www.lanesselfdrive.com/vehicles.php Should you need any further information please do not hesitate to ring your nearest office.


Q. Hi, i want to rent a van, a friend will be driving it but i will be paying for it so what documents of whos will you need?
A. Answer: The driver will need to bring with them their paper licence, photo id licence (card) or passport. we also require a utility bill this can have your address on as the person booking the van or the drivers address matching their licence. If you require further information regarding van hire or any other of our services please do not hesitate to contact your nearest branch, contact details can be found on our web site


Q. we wish to book a luton van for friday 12th August and collect at 5pm and return saturday at 5pm
A. Answer: As this hire does not fall within our normal hire period you will need to call the branch direct where arrangements can be made. contact details of all our branches can be found on our web site.


Q. is there extra charges to take to france
A. Answer: Unfortunatly we do not allow our vehicles to be hired for the use outside the UK mainland, for further information regarding van hire or any other of our services please do not hesitate to contact one of our branches, details can be found on our web site.


Q. would the contents of a two bedroom house go into a Luton van
A. Answer: Packed correctly a Luton van will hold 600cu.ft. (18 cu.mtrs.), as for your two bed house it would depend on size of furniture and how many if any white goods you are transporting. It may help if you go into one of our branches and ask if you could look into a Luton van and given your knowledge of your own goods judge for yourself or ask one of our staff who will help when they are made aware of the size of your goods.


Q. what charges are there if I cancel and have paid on paypal
A. Answer: if the cancelation is more than 72 hours from the hire date we refund your money less 30%, if less than 72 hours but more than 24 hours we refund less 60 % but if less than 24 hours there is no refund, also note we do not refund any unused rental days. for more information regarding this issue or any other of our services please do not hesitate to contact your local branch, contact details can be found on our web site.


Q. Isthere any hidden fees? deposit?
A. Answer: There is no hidden fees all required information can be found on our web site. A refundable deposit of 150.00 is taken on vehicles 3.5 tonne and under all others above 3.5 tonne is a 200.00 deposit.


Q. how much does i cost to rent a panel van for one day?
A. Answer: A panel van will cost 58.00 per day, but if booked in advance on our web site lanesselfdrive.co.uk then it could be as little as 29.00 per day


Q. Can we book on Saturday and return the van on Saturday
A. Answer: Yes you can hire a vehicle for the required period, please contact your local branch for more information and prices.


Q. mileage restriction
A. Answer: We limit our mileage allowence to 100 miles per days hire.


Q. what id do i need?
A. Answer: We request you bring with you to hire our vehicles, 1) Paper Licence 2) picture id (card licence or passport) and 3) utility bill


Q. Could somebody pick the keys up for me to collect the van after closing hours.
A. Answer: Sorry to say we can not offer this service at this time, all hire vehicles need to be returned to the branch hired from before 8.30am


Q. Do you have costumer parking?
A. Answer: Yes we do provide customer parking


Q. Can we pick up a van from truro and return it to Bristol?
A. Answer: Sorry to say we can not accomodate this request


Q. I want to go to Guildford and return in midwweek picking up 8:30 and returning by then following day. I will be named hirer but want to share the driving. We are two drivers over 50 years old. Will this be ok?
A. Answer: We have no problems with either of these issues and we look forward to seeing you.


Q. Can I collect a van from Bristol and return it to Truro?
A. Answer: I am sorry to say at this time we can not accommodate your request


Q. We have a luton van booked. Is a card license sufficient or do we need the paper work as well? Can we pay the deposit on credit card?
A. Answer: on the day you pick the van up or before you will be required to produce, photo id card licence, paper licence and a utility bill. if you do not produce the paper licence then a chargeable call to the DVLA will be required. Yes you can pay the deposit on a debit/credit card but be aware there could be a charge to some credit cards.


Q. Can we drive this on an ordinary driving licence?
A. Answer: Please expand on the question as I am unsure which vehicle you relate your question to ?


Q. is it possible to pick van up pm and drop off the next day pm
A. Answer: Yes this is possible by contacting your local branch and arranging this with one of our staff. please find our telephone contact details on our web site www.britannialanes.co.uk


Q. how much do you require as a deposit
A. Answer: It depends on the size of the vehicle you are hiring, for vehicles 3.5 tonne and below 150.00 for vehicles 7.5 tonne and above 200.00.


Q. What time do you close on a Saturday
A. Answer: This will depend on the branch in question, please contact one of our staff by telephone, contact details and opening times of our branches can be found on our web site www.britannialanes.co.uk


Q. how much in petrol would it cost from truro to margate,kent and back by useing one of your hired 7.5 lorrys
A. Answer: A 7.5 tonne vehicle runs on Diesel. Truro to Margate is a round trip of 670 miles, a 7.5 tonne wagon averages 20 miles to the gallon when driven correctly and not over laden, the only equation I do not have is the cost of Deisel per litre within the area you will be purchasing, but from the information I have supplied the cost of your trip can be calculated by yourself


Q. van to fit a 8ft by 12ft conservatory roof in
A. Answer: Our vans are all box type vehicles and although our 7.5 tonne wagon will easily take the 12 ft length it is only 7.5 ft wide. You are better looking for a flat bed type vehicle which we do not have.


Q. how much would it cost to go from falmouth to weymouth and back again fuel and mileage cost
A. Answer: In fuel the cost would be in the region of 80 to 140 in fuel dependant on the type of vehicle rented, the load and the type of driving. There is 100 free miles per day with each vehicle after that it is charged at 10p per mile for panel and luton vans and at 15p per mile for the 7.5t box van. The over all milage for this trip is in the region of 320 miles.


Q. hi there im looking to move in july was wondering could i hire a truck in truro and return to exeter as we are moving to weymouth a the journey back is a very long way just to return a lorry yours p.fordham296@gmail.com
A. Answer: Unfortunatly we do not offer one way rental on our vehicles. Please contact your local office for any further information


Q. Hi we are moving on the 24th June form Dawlish to Dawlish Warren. Is it possible we could pick up the a van on the thursday eve ready for the friday morning? Thanks Elaine Rowse
A. Answer: Please call 01392 494966 and ask for Matt or John and they will be able to assist you further


Q. what is your age limit
A. Answer: minimum age litim is 25 however in exceptional circumstances this may be varied please call your local office for more information.


Q. can i return van hired in truro toother branchs
A. Answer: unfortunatly we only offer return to the same depot.


Q. can you drive the luton on a normal car licence and how old do you have to be?
A. Answer: yes you can drive a luton van on a normal car licence. Drivers must be over 25 years old


Q. can u drive the luton on a normal car licence?
A. Answer: Yes the luton van is classified as 3.5 tonne which allows you to drive this on a valid car licence


Q. do you need to pay a deposit?
A. Answer: Yes we take a refundable deposit for all van hire


Q. do you need a special licence to hire the 7.5ton lorry?
A. Answer: Yes you require a C1 classification. this can be found on the back of your card licence or on the front of your paper type licence


Q. Can I pick the van up in Bristol and return to Bridgwater?
A. Answer: We do not normally offer this service, however this may be possible subject to avaliability and an additional cost. Please contact our Bristol office for further information.


Q. do you have to pay for mileage
A. Answer: On all our vehicles we include 100 miles per day within the hire fee. if you exceed that allowence then we charge 10p per mile for vehicles 3.5 tonne and under, vehicles above 3.5 tonne are charged at 15p per mile. for more information please call your local branch.


Q. Terms & Conditions for Hire
A. Answer: Our terms and conditions can be found on our web site under vehicle hire. go to www.lanesselfdrive.co.uk


Q. Is it possible to book a van for just a Saturday?
A. Answer: It is not possible to do this online but please feel free to call the office to arrange this booking.


Q. mileage
A. Answer: Each rental comes with 100 free miles per day and after that is charged at 10 pence per mile for Panel and luton vans and 15pence per mile for the 7.5T box van.


Q. how much is a deposit for self drive
A. Answer: The deposit chage on our Panel and Transit Luton vans are 150 and the 7.5T van is 200.


Q. is there parking for my own car at the exeter depot while i have the van?
A. Answer: There is secure parking at our Exeter office for you to park your car when hiring one of our hire vehicles


Q. Hello Do you deliver and collect rental vechles?
A. Answer: At present no we do not, hire vehicles must be collected and returned by the hirer to the branch.


Q. if i book a vehicle online and then have to cancel for any reason , will i get charged apenalty fee
A. Answer: Yes you will, but if you are looking to just change the dates this can be acheived by calling your local branch who will re-alocate your booking therefore avoiding losing some of your booking fee


Q. Hi, we will be moving home on or very near to the 29th july'11. I am trying to work out my cheapest option for doing this. We would need a luton van so could you tell me the cost of hiring for 3 days including insurance waiver fee's. Also the average mpg for one of these vans.
A. Answer: The cheapest way to book this van is on line and in advance. If booked today this vehicle will cost you 115.20 for three days, the insurance waiver will cost you 29.70 for the same period. A luton van will average between 15/20 mpg but is dependant on the way it is driven and load. for more information regarding van hire please call your local branch.


Q. Do you need the C1 licence for the transit vans? does it make a difference if you passed your test after 1997?
A. Answer: No you can drive a transit van on a standard car licence, you would require a C1 for driving a 7.5 tonne vehicle.


Q. How much would it cost for you to transfer a scooter from the Chew Magna to St George Bristol please?
A. Answer: You are best calling the depot on 01173703200 to discuss this further but it will be in the region of 150.00


Q. does the price include vat
A. Answer: Yes the prices on our website include VAT


Q. Hi Bought a moped on ebay that is located in Devon. How can i have it packed and shipped to Glasgow?
A. Answer: Please call 01392 494966 to see if we can help


Q. CAN YOU DRIVE THE 7.5 TONNER ON A CAR LICENCE? mIKE DREAM5695@YAHOO.CO.UK
A. Answer: Mike,


Q. I'm looking to hire a van or pickup to transport timber up to 3.6 m long for 24 hours - can you help me and for how much? Thanks! I'm at TQ12 6DH Andy
A. Answer: Andy, the only vehicle we have which will accomodate your timber is a 7.5 tonne wagon with an internal length of 8.2 mtr, the panel van has only 3.1 mtr internally. our nearest depot is Exeter to your post code, for availability and prices please call them on 01392494966 or alternatively go to our web site for a qoute.


Q. I am looking for storage with easy self access
A. Answer: All of our sites offer self storage for members of the public and businesses. If you call or email your local branch they will be able to assist you.


Q. Do you have secure overnight parking at your Exeter branch, for my own vehicle?
A. Answer: Yes we can offer secure overnight parking at all of our depots for customers vehicles when renting a van.


Q. Wot deposit is required to hire a van ?
A. Answer: the deposit on Panel and Luton vans is 150 and 200 on the 7.5T box van. Please call your local office for any further information.


Q. can I hire a van in Truro and return it to Bristol?
A. Answer: We do not offer one way hire, all vans must be returned to the depot they were hired from.


Q. what time do you close on saturdays truro branch? as would like to rent a 7.5 truck from friday 27th may morning till as late as possible saturday 28th may. also how many miles would this include 100 or 200?also how much would this cost?thankyou.
A. Answer: The Truro branch closes at 12.00 mid day on Saturday. mile allowence is 100 miles per day. for costs and flexibility on Saturday return times please call the branch on 01872 560147.


Q. Can I book it from 1700 on the 11/05 - 1700 on the 12/05?
A. Answer: Yes this is possible but you will need to call your local branch to secure this booking as it can not be booked on line due to the irregular times


Q. Can I rent a Luton Van from 1800 on the 11/05 - 1800 on the 12/05?
A. Answer: I am sorry to say this hire falls out of our trading hours, but if you are still looking for great prices on van hire please call your local branch


Q. what is the mileage charge
A. Answer: if you exceed the daily allowence of 100 miles then excess milage is chargedv at 10 pence per mile for vehicles upto and including 3.5 tonne and 15 pence per mile for vehicles 7.5 tonne and above. for further information please call your local branch


Q. what is the cost of 7.5 ton to stevenage in herts
A. Answer: To hire a 7.5 tonne vehicle will cost you 132.00 per 24hrs, within that cost you have 100 miles usage per day, mileage over that is charged at 15 pence per mile. hopefully that answers your question but if not please call your local branch for further information.


Q. What is the cost hiring a luton van to take to france
A. Answer: I am sorry to say that we restrict our vans to the uk mainland, so I am unable to answer your question


Q. age
A. Answer: I guess you require the age in which you can hire a van ? the minimum age to hire one of our vans is 25 years old


Q. how much will it cost in fuel for 600miles
A. Answer: this is a very difficult question to accuratly answer, becuase I would need to facture in the load in the van, the way in which the van is driven, where you purchase the fuel and which vehicle you are hiring. As a rough guide a Ford Transit Panel van will average 20 miles to a gallon of fuel


Q. return early
A. Answer: please expand on yourb question


Q. is there a excess mileage charge
A. Answer: Yes, within the rental fee you have 100 miles per day, any milage over that is subject to a small charge.


Q. how much fuel would it cost to travel 634 miles in a 7.5 ton
A. Answer: Dependant on driving style and the type of load the vehicles should average around 15 miles to the gallon and so at current rates the cost of the fuel would be in the region of 260. This is only a guideline and no guarantees are give to the accuracy of it. For any further information please do not hesitate to contact your nearest office.


Q. Moving from St Austell to South Gloucestershire. Can we hire vehicle at Truro and drop off at Bristol?
A. Answer: I am sorry to say not, at the present we do not have this service available and the van must be returned to the depot of origin.


Q. Can I pay by cheque to avoid a fee
A. Answer: It is possible to pay by cheque, but please contact your nearest branch for more information


Q. how much is blankets and ties to hire with 3.5ton van?
A. Answer: 25 Blankets, 5 ties and a sack truck will cost you only 13.00 to hire. please contact your local branch for more information


Q. can i return the Luton the same day before 5pm?
A. Answer: Yes you can


Q. what are in internal sizes of your vans?
A. Answer: Panel van Length = 3.2 mtr, Height = 1.85 mtr, width = 1.7 mtr. Luton van L = 3.1 mtr, H = 2 mtr, W = 1.9mtr, 7.5 Tonne wagon L = 6mtr, H = 2.3mtr, W = 2.3mtr.


Q. what size vans do you rent out
A. Answer: We have within our fleet, long wheel base panel vans,3.5 tonne luton vans with tail lift and 7.5 tonne wagons with tail lift


Q. do you have van hire in bridgwater
A. Answer: Yes we offer this service. Please call 01278 447099 for more information.


Q. what is the deposit for hiring a luton van for 3 days
A. Answer: The deposit on a luton vehicle is 150 refunded when the vehicle is brought back in the condition that it was rented out. Please contact your local office for any further information you require.


Q. insurance excess
A. Answer: The excess on the insurance is 500 but this can be reduced to 95 by taking the Collision Damage Waiver at a rate of 9.90 per day. Please contact the office for any further information required.


Q. what is the inside length of your panel van - I need 2.2 metres.
A. Answer: The internal length of our Panel van is 3.2 meter


Q. I need to move a bed, 2 metres long. what size van will I need? Also, if I rent on a Saturday for 1 day, does the van come back on Sunday or Monday?
A. Answer: This bed will fit into our panel van which is 3.2 meters long internaly. vans can be hired from 8.30am untill 4.00pm on a Saturday or alternatively call your local branch and enquire about a deal on a Saturday and Sunday hire returning the van Monday morning.


Q. what deposit is required for renting luton van for 1 day
A. Answer: The deposit for a Luton van is 150. Please contact your local office if there are any other questions you need answered.


Q. can i return the van to plymouth
A. Answer: No, the van must be returned to the branch of origin.


Q. Hi, How long does it take for you to refund the deposit? Thanks
A. Answer: The deposit is refunded when the vehicle is returned to the depot, if using a credit/debit card the bank transaction usualy takes 2/3 days


Q. How much to hire a small truck .for two days in Truro ..
A. Answer: You can either look on line where you can get some great deals or call Truro on 01872 560147


Q. Can we puck the van up for 11am
A. Answer: This can be possible with a call and agreament with your local branch


Q. can i collect the van any earlier I.E. 07.30 am ?
A. Answer: not realy as this does not fall within our opening times, but if you speak to the local branch they may be able to arrange an early pick up.


Q. how much is a 9 pick up & 5 return for a luton van?
A. Answer: 72.00 by arrangement with the branch


Q. what is the length inside of your 7.5 ton lorry in bristol. thanks ???
A. Answer: The vehicle in Bristol is an Iveco. It measures internaly, Length 6 meter / 19.6 feet


Q. do you have any other times than just picking up at 8:30am?
A. Answer: Yes pick up times can be flexible by prior arrangement, please call your nearest depot for further information


Q. How much will it cost to just rent a van for a day? ie pick up at 9am and returned by 5pm?
A. Answer: Can you please specify the type of van you require so that a answer may be supplied to you, or alternatively call your nearest branch who can advice you.


Q. what is the milage charge? I shall be driving 500 miles over 3 days.
A. Answer: You will be allowed 100 miles per day with no charge, any milage over that is charged at 10p per mile on vehicles upto and including a luton van, 7.5tonne trucks are charged at 15p per mile.


Q. I need 20sq cubic Mtr.What size van do i need? Whats the largest van/lorry I can drive on a full uk licence ?
A. Answer: the larges vehicle you can drive with a full UK licence is a 3.5T transit luton. If you have a C1 allowance on your licence then you can drive vehicles up to 7.5T. Please contact your local office if you need any further information.


Q. What type licence
A. Answer: All of our vehicles except the 7.5 T vans can be driven with a full UK car licence. The 7.5T vehicles require a C1 category on your driving licence. Please contact your local office for any further information required.


Q. Do I need an operators licence to drive a 7 1/2 t vehicle
A. Answer: If you are a business and operating for hire and reward you will need an operators licence to hire the above vehicle and you will need a drivers digi card. If you are a private individual then you can hire without either of these as long as you have a C1 allowance on your driving licence. Please call your local office for more information


Q. howmuch for saturday and sunday hire
A. Answer: The rate varies dependant on the type of vehicle required, please check rates and avaliability on our website. Remember the further in advance you book the better the rate.


Q. can i take van to france
A. Answer: No we restrict our van hire to the mainland


Q. do you have sack trucks available to hire? or in vehicle?
A. Answer: Yes we can hire you sack trucks, 25 blankets and ties just call your local branch to have them put on reserve for you to collect with your hire vehicle.


Q. How much will it cost for Saturday and Sunday hire
A. Answer: To give a meaningful answer to your question we require more information regarding the type of van you wish to hire, why not visit the website and enter your details for a quote or call your local branch.


Q. is there a deposit to pay
A. Answer: Yes. for vehicles under 7.5 tonne the refundable deposit is 150.00 and for vehicles 7.5 tonne the refundable depsit is 200.00


Q. Hi can i hire anything over 7.5 tonnes
A. Answer: 7.5 tonne is the largest vehicle in our fleet.


Q. Is it possible to hire a luton van tail lift from 8:30am truro on Saturday morning and drop it back on Sunday as we want to use it to move house or would we have to pay double for it and bring it back monday am?
A. Answer: Please call Truro on 01872 560147, and someone will assist you on your request


Q. Can I rent the van on a sunday, for half a day only?
A. Answer: You will need to speek to your local branch who will do their best to accomadate you


Q. I would like a quote for a panel van from 11/2/11 evening to 12/2/11 afternoon. I would also like to know if there is supplement for mileage and a deposit. My name is Scott Bradburn my number is 07733265961.
A. Answer: Following our conversation the telephone number for Britannia Lanes of Exeter is 01392 494966


Q. can I take this van abroad?
A. Answer: Unfortunately our vehicles are not available for rental use outside of the UK.


Q. How much one way self drive van Truro to edinburgh
A. Answer: Unfortunately we do not offer one way van rental. Vehicles must be returned to the depot they were collected from. Please call our office for further information.


Q. deposit&fuel consumption
A. Answer: Can you please expand on the question


Q. deposit
A. Answer: Please expand on the quetion so that we can offer you an accurate answer


Q. how much deposit do we pay for a 7.5t 20ft box van tail lift
A. Answer: The refundable depoit is 200


Q. What is the load capacity on the Luton tail lift?
A. Answer: 500 kgs


Q. how much is the cost in fuel roughly to do a house removal from falmouth to weymouth for a 7.5 tonne lorry?
A. Answer: A fully laden 7.5 tonne wagon will do about 10-15 mile to the gallon. AA auto route the post codes which will give you the distance in miles and times that by the price of fuel in your local garage.


Q. how much is it to hire 7.5 lrry for 2 days
A. Answer: Normal price 230 but some branches have special offers on at the moment so speak to your local branch, or if booking in advance go to our on line booking where you can also get some good deals.


Q. would i be able to hire a self drive van from truro and return the van to bristol instead of driving back to truro with it?
A. Answer: I am sorry to say at the moment we do not have a pick up and drop off service between branches.


Q. how much is it to hire a van for house removels for the day
A. Answer: we have vans of various sizes to take house contents of various amounts, please call your nearest branch where a representative will help you with this enquiry


Q. how much to hire 7.5 lorry for one day
A. Answer: Call your local branch who may have some special offers on 7.5 ton vehicles


Q. Hi, what's the load space in the panel van? Cheers
A. Answer: The Panel van has a volume of 450 cu. ft. and measures 4.3 mtr long, 1.9 mtr High and 1.8 mtr wide


Q. does it cost more for under 25s
A. Answer: We do not charge the customer more for being under 25 years old, but as a rule we prefer the driver to be over 25 years old for insurance purposes. Talk to your local branch for more information


Q. pick up 9.30 return next day 17,00
A. Answer: Vans are available for pick up from 8.30am and can be returned anytime within the rental period. Please check with your local office if you intend to return the vehicle out of hours as this is not available at all offices.


Q. What is the latest I can return a van on a Saturday? Thanks
A. Answer: That will depend on the closing time of the depot you hire the van from, please contact your nearest branch to enquire about their open/closing times


Q. Can the pick up and drop off times be changed and still have the daily rate available please. So, for example, 2 days hire from 12 noon to 12 noon.
A. Answer: we always try to accomadate the customer and as long as the van is available for the required times then the times you request are achievable, please call your nearest depot who will do their best to accomadate you.


Q. What are the internal dimensions of the panel van please
A. Answer: The panel van has an internal volume of 450 cu. ft. with dimensions of 6.6 ft high x 6 ft wide x 10.6 ft long approx.


Q. What size van is the Luton considered for in respect of Excess Mileage
A. Answer: The excess mileage charge is 10 pence per mile for the panel vans and the luton vans. The 7.5t vans are charged at 15pence per mile. Should you need any further information please contact your local depot.


Q. what are yur opening hours in truro
A. Answer: Monday to Friday: 8.00 - 5.30 and Saturdays:9.00 - 12.00, Please call us for any further information you may need.


Q. I am interested in taking a luton van to France for 4 days. Could you please give me a quote Many Thanks Carol Davies
A. Answer: unfortunatly we do not offer hire for travel to Europe the van hire is for the UK only.


Q. do you rent out for removels to france
A. Answer: unfortunatly we do not offer hire for travel to Europe the van hire is for the UK only.


Q. Do you hire to people with a 4 year old DUI but otherwise clean licence?
A. Answer: Speak to your local depot who will require further information


Q. can i pick up from truro and drop off at bristol
A. Answer: Unfortunately we do not have the facilities for one way hires. Please contact you local office for more information.


Q. Hi. I have booked a Luton Van from Truro for next Wednesday 22nd...if the weather turns bad what is your cancellation policy?
A. Answer: Please contact Truro on 01872561847


Q. What licence do you have to hold to hire a Luton van
A. Answer: A normal car licence will allow you to hire a transit Luton van up to 3.5t GVW


Q. I am looking to hire a van for a cople of days to bring some small items of furniture back from Brittany. Will there be any extra charges for taking the vehicle to France? Thank you.
A. Answer: Unfortunately our vehicles are not available for rental use outside of the UK.


Q. how old do yo have to be to hire 7.5 ton truck? thanx
A. Answer: You mut be over 25 years of age.


Q. I can pick the truck upat at 08.30am, can I pick it up later?
A. Answer: The vans are booked out from 8.30am, if you wish to collect at a later time that is your choice, but it mut be returned by no later than 8.30am the following day.


Q. cancellation fees
A. Answer: please expand on the question


Q. europe
A. Answer: Unfortunately we do not allow the vehicles to be taken into Europe.


Q. the card fees are very unfair, how can I pay without a surcharge otherwise you should not be advertising 29
A. Answer: In answer to your question below the vehicle rental including the days insurance is 29 when booked far enough in advance. However there is a card processing fee that is charged to us by the banks for processing an internet card payment that we cannot absorb. When compared with the fees charged by Easyjet or Flybe I'm sure you will agree they are reasonable.


Q. rental confirmation
A. Answer: Please call the office tomorrow for verbal confirmation or email with your name and booking date and we will email you.


Q. cost of rental for a luton van for two days
A. Answer: A luton van for 2 days is normally charged at 130 but you can get this cheaper if you book online in advance. Please call your local depot for more information.


Q. 29
A. Answer: Transit vans can be booked online for rates from 29 per day when booking 4 weeks in advance for a mid week rental


Q. i need a 20ft van to collect 15/12/2010am and return on the 16/12/2010 at 5.30
A. Answer: Please look online or call your local depot to check availability.


Q. I need a 7.5t box lorry for 26/11 to 29/11
A. Answer: Please Call your local depot for Availability.


Q. Is it possible collect the van in the morning and drop it back in the afternoon? Sort of half day. I am thinking of a Friday. What would the cost be for a panel van? Thanks.
A. Answer: Yes it is possible to hire the van and bring it back however normall the cost will be the same as the full day rate. Please call your local office for further information and possible deals avaliable.


Q. is it unlimited milage
A. Answer: There is a limit of 100 miles per day. After that the charge is 10pence per mile for panel and Luton vans and 15 pence per mile for 7.5.t vans please call your local depot for further information.


Q. what is the excess milage charge
A. Answer: excess milage is charged at 10pence per mile for panel and 3.5 t Luton vehicles and at 15pence per mile for 7.5 t vehicles. Please contact your local depot for more information.


Q. Iwould like to pick up at 16 00pm fri03/12/10 ret sat 04/12/10 at 18 oopm what would the charge be
A. Answer: Hi Christine, normally rentals are from 8.30 to 8.30 although we do offer a weekend special where pick up can be from 4.30 on a friday afternoon for the whole weekend returning on a Monday morining. Please contact your local depot for any further information as times vary from depot to depot.


Q. what is the excess mileage charge
A. Answer: all vans are to be returned with the same level of fuel they were taken with however is over 100 miles per day have been run this is charged at 10pence per mile for panel and luton vans and 15 pence per mile for 7.5 ton vans. Please contact your local office for nay further information.


Q. what dates in november is there is a luton van available n how much do u charge
A. Answer: Dependant on your location avaliability varies. Please look at the book online section of our web site to check avaliability and prices. The link is: http://www.lanesselfdrive.com/bookonline.php please call your local office for any further information required.


Q. what type of van is the panel van
A. Answer: A panel van is a transit, if you look on our webpage on the following link this will give the dimentions etc: http://www.lanesselfdrive.com/vehicles.php please contact your local office for any further information.


Q. What is the excess milage charge
A. Answer: The excess mileage charge is 10 pence per mile for the panel vans and the luton vans. The 7.5t vans are charged at 15pence per mile.


Q. what dates in November is there a Luton van available
A. Answer: Please check the availability list on the main web site or call your local depot for more information.


Q. I cannot see, if the prices are incl of VAT, so need to be sure. miss L Bang
A. Answer: All of our prices include VAT and insurance during the hire. The only optional additional fees are for Additional drivers, Colision Damager waiver, Hire of equipment, Materials purchased or Mileage charges in excess of the 100 mile daily limit. Please call your local branch for more information.


Q. can we hire a van from truro and drop of in somerset?
A. Answer: Unfortunately we do not offer a one way hire option, vehicles must be returned to the depot they were collected from. Please call your nearest depot for further information.


Q. do you do a vehicle bigger than a Luton but smaller than a&.5 ton?
A. Answer: We only offer 3.5T box lutons or 7.5T vehicles. You will need a C1 category allowance on you licence to drive anything bigger than 3.5T vehicles. Please call your local depot for any more information.


Q. What amount deposit is needed on Luton van
A. Answer: We ask for a deposit of 150 on transit and Luton self drive vehicles. Please contact your local depot for more information.


Q. can i pick up 71/2 toner in Twickenham and drop in Truro
A. Answer: Unfortunately we do not offer a one way hire option, vehicles must be returned to the depot they were collected from. Please call your nearest depot for further information.


Q. Is it possible to hire a set of trucks with the Luton Van?
A. Answer: Yes you can hire sack truck and or Piano wheels along with 25 Blankets and 5 load ties for an additional fee, please contact your local depot for more information.


Q. do your vehicles come with a full tank
A. Answer: All vehicle should come with a full tank of fuel and you just need to return the vehicle that way.


Q. can i pick up 7.5ton truck from bristol and return to truro?
A. Answer: unfortunately vehicles must be returned to the depot they are rented from. Please call your nearest depot for any further information required.


Q. Can I rent a van for just a Saturday?
A. Answer: Yes you can, please call your nearest office for further information.


Q. is there breakdown cover? what happens if I get a flat tyre in the 7.5 ton?
A. Answer: We have breakdown cover on all our hire fleet, details will be on your hire form.


Q. Hi ,is the 7.5 ton truck LGV or non LGV catorgery
A. Answer: You require a 7.5t licence to drive a 7.5t vehicle. This shows as a C1 entitlement on your licence. Please contact your local office for more information.


Q. can you deliver van to perranporth?
A. Answer: We are not able to deliver vans they are availiable for collection from our offices. Please contact Paul at you local office in Truro for more information.


Q. can you deliver
A. Answer: Vehicles are for collection from the offices only. Please call your nearest office for more information.


Q. can i hire a van later in the day
A. Answer: Normal rental is from 8.30 in the morning however this may be possible for an additional cost, please contact your local office for more information.


Q. Hi I am trying to hire a Transit for Saturday 16 of Oct at 8am and return it at 4pm the same day can u help? 07821234558 or parsnips52@gmail.com
A. Answer: Please call your local depot to enquire as to availiability.


Q. how old do you have to be to rent a van ?
A. Answer: The normal minimum age for rentals is 25 however we may in exceptional circumstances be able to lower the age limit slightly.


Q. how many miles can I do
A. Answer: There is a limit of 100 miles per day after that they are charged at 10 pence per mile for up to 3.5 t vehicles and 15 pence per mile for 7.5 t vehicles. Please contact your local for any further information required.


Q. how many miles
A. Answer: you get 100 free miles per day after that they are chargeable at 10 pence per mile for up to 3.5 t vans and 15 pence per mile for the 7.5t vans.


Q. If I booked the van for 13th to 15th november is the cost 98 or are there hidden extras like deposit and excess?
A. Answer: the cost is 98 however the is a 150 deposit which is still to be paid and needs to be refunded. For and additional 9.90 per day you can reduce your excess from 500 to 95 but this is optional. Any miles over 100 per day are charged at 10pence per mile. Please refer to the terms and conditions on the website for this information. I trust this assists you and look forward to your booking.


Q. can i pick up at exeter an drop off in truro
A. Answer: Unfortunately we do not have the facilities for one way hires.


Q. can i drive a 7.5 ton truck on a licence with c1, c1e etc?
A. Answer: As long as you have a C1allowance on your licence you are able to drive a 7.5 ton truck.


Q. what are the length of interior
A. Answer: The length of the interior of the box luton van is 9 feet 11 inches


Q. can i drive a 7.5ton lorry driving licence cat are b,be,c1,c1e,d1 d1e.,
A. Answer: Hello, Yes you can drive a 7.5 t lorry with a C1 licence, please contact your local depot for any further information.


Q. can i hire from pm to pm
A. Answer: Hires are normally from 8.30 to 8.30 the next day. Depending on when you are lookin to hire the vehicle this may be possible but may incur an additional charge. Please contact you local office for more information.


Q. Hi do your Luton vans have straps inside to secure furniture, of are we expected to provide these?
A. Answer: Straps and blankets are not normally included but these can be hired for an additional rate of 12.50 for 25 cloth blankets and 5 load ties for 2.50


Q. can i hire for a day from afternoon to afternoon
A. Answer: Hires are normally from 8.30 to 8.30 the next day. Depending on when you are lookin to hire the vehicle this may be possible but may incur an additional charge. Please contact you local office for more information.


Q. hi there just wondering if your luton vans have toe hitches?
A. Answer: Please check directly with the local depot as this varies by location.


Q. hi we are moveing from hayle cornwall to buckfast leigh in devon how much for the lutton van with taill lift for 24 hourd and how much deposit thank you , cant give a dad as yet
A. Answer: The Luton Van with Taillift is 72 per day, collect from 8.30 and return by 8.30 the next morning. There is a deposit of 150. You get 100 free miles with this vehicle and any excess milage is charges at 10 pence per mile.


Q. documents
A. Answer: Normal documents required are both parts of your driving licence and a utility bill confirming address. Please contact you local office for any further information required.


Q. how much to hire a 7 tonner for 1 day from falmouth to mevagissey
A. Answer: The 7.5 t van is normally 135 for the day with a 200 deposit. You get 100 free miles and after that excess miles are charged at 15pence per mile. Please contact Paul at the Truro office for any further information you require.


Q. hi. could you please tell me how much deposit you require for a luton van with tail lift hireing from 10th to 11th sept 2010 thanks helen.
A. Answer: Hi Helen, we charge a deposit of 150 on the Luton vans. Please contact your nearest office for any further information or feel free to book online


Q. hi i would like to rent a van for october 1st until saturday afternoon to get three motorcycles in can you call me please 07554451727 darren jones bristol
A. Answer: I will have Darryl from our Bristol office ring you.


Q. hi i am looking to rent a van for a couple of days at the end of the month, i am just wondering wot is the minimum age to rent, shaun
A. Answer: Hi Shaun the normal minimum age for rentals is 25 however we may in exceptional circumstances be able to lower the age limit slightly.


Q. how much is the charge for driving over a hundred miles per day? is it a one off fee, or based on cost per distance?
A. Answer: The excess mileage charge is 10 pence per mile for the panel vans and the luton vans. The 7.5t vans are charges at 15pence per mile.


Q. Is there an excess for a driver of 69 years and if so, how much. What documentation will we need to provide as well as our driving license?
A. Answer: There is no excess of a driver up 70 years old, all we will need is both parts of your driving licence and a utility bill to prove residence. Please contact the office for any further information that you may need.


Q. How many seats in a panel van?
A. Answer: Hello Theresa there are 3 seats in a Panel van, if you need any further information please do not hesitate to contact your local depot.


Q. waiver
A. Answer: We offer a Collision Damage Waiver at a rate of 9.90 per day which reduces your excess from 500 down to 95. I hope this answer helps.


Q. do you do self drive minibus hire
A. Answer: Unfortunately we do not offer minibus hire from our sites at the moment.


Q. is it possible to collect from Truro and drop off in Bristol
A. Answer: Unfortunately we do not offer one way hire at any of our depots vans must be returned to the depot they are collected from. For any further information please call your local office


Q. What time do you open for van pick up on the day of booking
A. Answer: We are open from 8.00 and vans are usually ready by 8.30 for collection. Please contact your nearest depot for more information.


Q. what is the fuel consumption on your panel van kms per litre.
A. Answer: The panel vans will achieve between 20 and 30 miles to the gallon or between 7 to 10 kms per litre dependant on they type of driving and the load being carried.


Q. Hi, Is it ok to return a van on the same day you collect it? If so - what time is the depot open until? Thanks
A. Answer: It is fine to return a van on the same day as collection be aware that the depot shuts at 5.30 but we prefer that the van is brought back by 5pm.


Q. do you do caravan storage
A. Answer: We offer caravan storage at our sites in Bristol and Truro. Please contact the offices for any further information you may require.


Q. Hi I want to hire a small van from you for one day.I will do more than 100 miles, as I will need to travel to Aberystwyth and back from Bristol.Please could you tell me how much is the extra per mile I will have to pay.Thanks.Phil Harris
A. Answer: Hi Phil, The excess milage charge on the van is 10 pence per mile after 100 miles. Please call the office on 01173 703 200 and ask for Darryl or Angus if you need any further information.


Q. please can you tell me the average fuel - miles per litre- of your 7.5 tonne vehicles. Thank you.
A. Answer: The vehicle will acheive between 15 and 20 miles per gallon or 4 to 5 miles per litre dependant on the type of driving that you are doing.


Q. We are looking to do a removal for a friend from France to Italy Do you rent vans for going abroad? Caroline Brown
A. Answer: Unfortunately our vans are only insured for mainland UK and are unable to go to Europe. We do offer a European removals service through our removals division and would be pleased to quote for this. Please contact you local branch for any further information.


Q. Can I collect a van on a Saturday in Bristol?
A. Answer: yes, but not before 9am


Q. Is it possible to hire a self drive van from your Bridgwater depot?
A. Answer: Sorry not at the moment


Q. Where is your depot in Exeter?
A. Answer: Marsh Barton


lanesselfdrive.com
Copyright 2009 Lanes Removals & Storage Ltd.
Britannia Lanes is a trading name of Lane's Storage & Removals Limited.
Lane's Storage and Removals Limited is a limited company registered in England & Wales
Company registration number: 00905182
Registered office: Greenbottom, Chacewater, Truro, Cornwall, TR48QW.
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